#reviews

Our executives are asking for an “Online Reputation Score Top 10 Sites ( is there a way to distill this down to a single metric across all review sites?)”

Does anyone do this or providing an overall metric for reviews to share with executives? I will ask them to use a different name as reputation is misleading.

Topic: Community x Reviews 🧵

To hear how, if at all, (or ideas on) review programs and community programs work together at organizations to drive high-quality reviews for your product(s).

Hello hello - looking for best practices from folks who have successfully gathered Gartner Peer Insights reviews at their in-person events / user conferences. I've never really seen this done successfully...but maybe you have? I'm sure this has come up before!

Looks like G2 now lets users choose how they would like to do a review, has anyone else seen this?

We hosted a customer event recently and a common issue was the length of completing the review, specifically a G2 review.

We did offer an incentive for this, but has anyone received this feedback before and how did you get around it to still get reviews?

For those that focus on multiple review sites, do you alternate requests or ask for different review sites at different times?

Curious, how you stay on top of
1. G2
2. Capterra
3. Gartner peer insights
4. Trust Pilot
5. Trust Radius
😅

Hi all - new to this workspace, lovely to meet you all!

Our team is prioritising Gartner Peer Insights reviews > G2, using Peerbound's Suggested Reviews (tweaking G2 comms) in 1:1 targeted approach.
• ❓ Keen to know if anyone is willing to share what's worked for them when it comes to GPI review gen?
◦ So far, have found the entry barrier quite high, and our Program Manager has been quite unresponsive unless I pop in cal syncs with her
◦ Would love to hear what's worked/not for other fellow marketers - tysm in advance!

I am trying to export the full reviews from G2 and TrustRadius.

When I click the exports, it is giving me a lot of data, except the answers to the questions. The actual review. Am I missing something? Is there another spot in their dashboards?

(This could also be really obvious so please refresh my memory! 🫠)

How does the number and/or quality of incentives impact onsite reviews collection? I'm talking primarily about G2 reviews and offering a swag item, a gift card or both. I'm trying to make the case that offering BOTH is the way to go, but of course it's more expensive.

Was someone here, maybe @Emily Coleman sharing that they saw an increase in G2 reviews being rejected for reasons tied to AI? I'm being asked if I've seen anything and I swear someone said that here?

Have any of you tried G2's "Review Refresh" campaign? We tried it out recently, with a $25 incentive, and didn't get a single refreshed review. My gut tells me something is not right with the campaign, but I'd love to know if this experience is typical.

Hi! Does anyone have any insights on review campaigns, especially on PeerSpot? I've managed review campaigns before, but I've never done one specifically on PeerSpot, so I wonder if anyone has experience with this and can share tips. Also, is the only way to leave a review by recording on your computer?

Do folks collaborate with your community owner, if it’s not you and there’s a community program at your company, to drive reviews or no?

Has anyone tried G2's AI Assisted Review Collection feature that is now in Beta?

Has anyone thought about a review repository for GTM to share with prospects and customers? I can create a Google sheet to pull from vendors like G2, Gartner, etc. but curious how others have done this?

G2 Summer Reports are live now! How does everyone share reports or badges with your GTM teams?

Random question . Is creating dedicated pages for collecting Gartner reviews still a thing? I have a vague recollection from around 2022 that doing this earned you points towards something with Gartner, possibly one of their badges ? Someone had given me an example page for Informatica, I believe. The messaging was ‘we want to hear from you’ and ‘help your industry peers learn about solutions that can help them succeed’ or something along those lines. That landing page no longer seems to exist, and I’ve long forgotten who shared the example with me (I liked it a lot at the time and proposed doing it at the company I was working for) 💼.

Is this still something Gartner likes to see? 🔍 Do any of you still have one of these pages? Just looking to refresh my memory on this 📚. And if this is still a thing, would love to collect some current examples.

Hey all! I'm looking for a little inspiration for "diy" review booths at user conferences. We're hoping to get G2 onsite (I have prior experience with that and have LOVED the experience and the results)....but we'd also like to have a booth to capture Gartner Peer Insights reviews. This would be staffed by our team.

I recently joined my organization and they've done it with some success in the past, but I'd love to innovate and ideally differentiate it from G2. I'm looking for photos, incentives or tips for onsite review booths if anyone can share!

That is awesome. I wonder if our team would use something like that.

Hi everyone! I’ve been using a small ChatGPT-powered assistant I put together to help respond to our G2 reviews, and it’s been super effective at quickly and thoughtfully responding to every review. I think it's super-valuable to respond to every review, but it can be hard to consistently do so. This little tool helps me quickly draft thoughtful, on-brand replies without becoming a time sink. I just wanted to share in case others are trying to streamline review responses!

Hi everyone! 👋
I’m traveling this week for a customer workshop and our Dallas roadshow, but wanted to keep the discussion going!
Peer reviews were a newer motion for our sales team, and with support from our CS partners, we’ve already brought in 50+ new reviews—and counting.
We decided to focus on G2 since our sales team consistently heard prospects reference it. But now that we’re seeing momentum, I want to make sure those reviews don’t just sit on G2.
Curious—how are you enabling your sales team to use peer reviews effectively? Are you embedding them in decks, call follow-ups, sales plays?
And are there any creative ways you're amplifying them outside the review platform itself?

Hi @Caroline Englert, this is a topic I'm also interested in. Have you had your user conference yet? If so, can you share any successes/lessons learned?

At my last employer, we measured based on achieving their Customer Choice (might have a different name), which included a specific number of reviews and ratings to qualify. Those numbers varied based on product.

Hey everyone, I totally dropped the ball on last week’s discussion topic, but I have one for this week!

I’m running a Gartner review campaign this month since they’re offering a gift card promo and my CMO asked what KPIs I’m using to track success. At my last company I had a pretty high KPI but here we’re just starting to ask for reviews so I’ve been measuring progress based on how we’re doing compared to competitors and the change in the rating. I also track any testimonials that come through
Curious what metrics or KPIs you use to track review campaigns. Anything beyond volume that’s been helpful for showing impact

cleared channel topic