#reviews

I'm currently running a G2 spiff with our post sales team and we are having a lot of success, so I've also been asked to run the review campaigns for AWS market place. I've never run a AWS campaign and was wondering if anyone else had and there's anything different or quirky about AWS reviews that may help!

Does anyone have experience working with Gartner or G2 to remove reviews? Due to the review not coming from the right source - it's not a customer who left a review?

@Liza McGraw We use Birdeye to do exactly all of that.

@Amanda Schulte thank you!! Where do you work? Would love to see!

@Axel Lavergne great! Do you have time tomorrow morning? I am EST

@Evan Huck Keeping track of reviews across multiple sites and juggling numbers across different documents and reports can be overwhelming. Looks like there are tools available that provide a bird’s-eye view of your company’s presence on various review platforms. I'd love to see a solution that allows you to manage review campaigns for all sites from a single dashboard and read all your reviews in one centralized location

@Liza McGraw what do you mean by “manage” just out of curiosity?

Does anyone know of a platform/software, that can pull all review sites into 1 place? So I can manage G2, TrustRadius, Capterra etc. in one platform

hello! has anyone included a link to write a review on TrustRadius (or any site) within a customer newsletter and had success? We have been including a link within our newsletter for a few months and it has the most engagement, but customers are not actually submitting the review after clicking the link. We even increased the gift card amount... just wondering if anyone has experienced something similar!

Perhaps you could consider setting a ranking goal so it's less about the rating?

e.g. improve from X place to Y place in your category on your main review site(s).

You'd need a balance of quantity and quality to move up, so it might provide a middle ground for you two.

I’m hopefully kicking off a review campaign in the next few weeks I’m getting a little internal push back and I was wondering if anyone had a good response/ action plan for the objection I got.

The objection is that if we are asking for customer feedback will come with the assumption that we will take action on their feedback. I’m wondering if this has ever happened from customers on expecting action from them completing a peer review.

I’m in a tough place where my boss’ boss only wants to solicit positive reviews. I have shared the FTC policies and that we cannot ask for positive reviews. But he only wants to word it in ways that do that. It is really limiting our ability to secure reviews since to me, it’s either we say it in an unbiased way or not at all. We would love to add it to our customer newsletter. Any thoughts on wording that might satisfy both of us? 😄

@Shannon Howard I also flagged for product marketing that there aren't any resources on this, so thank you for flagging!

Thanks @Cara Peterson and confirmed!! It's 0-10 on the backend because that's what's asked on the review form, but star-wise it reflects the 10 point scale divided by 2.

@Shannon Howard ⬆️

I think I can, when you leave a g2 review it asks you to rate on a 10 point scale, so whatever they decide is divided in two. So if you give a 9 it’s a 4.5 star rating

@Katlin Hess ?

Can someone help me understand the difference between the 5-star G2 rating and the 10-point scale you see when reviews come in? I can't seem to easily find anything on G2's site explaining the difference. Thanks!

@Katlin Hess you rock!!

Good news/bad news -- I asked their G2 CSM how they did it and they run quarterly email campaigns with an incentivized ask! I think the key is they have so many customers....but I am working on getting an intro to their customer marketing team so we can write up a "how they do it" customer guide! Stay tuned!!

Have any of you had a situation where a customer had trouble submitting a review on peer insights because their work email was on a different domain than the parent company?

Folks, who can give me a brief overview of FTC and review platform polices best practices. I vaguely recall the FTC proposing or enacting a policy discouraging the practice of soliciting reviews from a targeted set of customers that are more likely to give a positive review (e.g. high NPS score and/or member of an advocacy program), additionally discouraging the practice of requesting only 5 star reviews, etc.

What is the current policy in the US? Globally? Per major review platforms?

+1 on running a 1:1 review request campaign. It's manual, doesn't scale, and requires cross-functional collaboration, but it might be well worth it if you're not getting the results you need with 1:many requests. Looking at the Sonatype reviews on the top review sites that come up in search, it looks like a small number of reviews would potentially result in big jumps in rank given the relatively low review counts in this space.

Hi friends! Wondering how y’all balance your g2 vs. GPI asks :)

i have a few ideas for segmentation / focused accounts but I'm newer to this world — does anyone have any tips they'd be willing to share?

Seeing if anyone has any fresh/exciting ideas for soliciting reviews I feel like I’ve tried everything. Incentivizing doesn’t seem to help much, we still have Influitive and I have tried numerous challenges, campaigns, etc. We were on a roll for a bit and have hit a standstill. We have included it in customer outreaches like newsletters, landing pages, etc. I am wondering if our customers (in the AppSec, developer space) just aren’t interested in reviews in general. Maybe I’m not positioning it in the right way?