#reviews

Hi @Caroline Englert, this is a topic I'm also interested in. Have you had your user conference yet? If so, can you share any successes/lessons learned?

At my last employer, we measured based on achieving their Customer Choice (might have a different name), which included a specific number of reviews and ratings to qualify. Those numbers varied based on product.

Hey everyone, I totally dropped the ball on last week’s discussion topic, but I have one for this week!

I’m running a Gartner review campaign this month since they’re offering a gift card promo and my CMO asked what KPIs I’m using to track success. At my last company I had a pretty high KPI but here we’re just starting to ask for reviews so I’ve been measuring progress based on how we’re doing compared to competitors and the change in the rating. I also track any testimonials that come through
Curious what metrics or KPIs you use to track review campaigns. Anything beyond volume that’s been helpful for showing impact

cleared channel topic

set the channel topic: review management with Cara Peterson.

set the channel topic: hosted by Cara Peterson

I'm currently running a G2 spiff with our post sales team and we are having a lot of success, so I've also been asked to run the review campaigns for AWS market place. I've never run a AWS campaign and was wondering if anyone else had and there's anything different or quirky about AWS reviews that may help!

Does anyone have experience working with Gartner or G2 to remove reviews? Due to the review not coming from the right source - it's not a customer who left a review?

@Liza McGraw We use Birdeye to do exactly all of that.

@Amanda Schulte thank you!! Where do you work? Would love to see!

@Axel Lavergne great! Do you have time tomorrow morning? I am EST

@Evan Huck Keeping track of reviews across multiple sites and juggling numbers across different documents and reports can be overwhelming. Looks like there are tools available that provide a bird’s-eye view of your company’s presence on various review platforms. I'd love to see a solution that allows you to manage review campaigns for all sites from a single dashboard and read all your reviews in one centralized location

@Liza McGraw what do you mean by “manage” just out of curiosity?

Does anyone know of a platform/software, that can pull all review sites into 1 place? So I can manage G2, TrustRadius, Capterra etc. in one platform

hello! has anyone included a link to write a review on TrustRadius (or any site) within a customer newsletter and had success? We have been including a link within our newsletter for a few months and it has the most engagement, but customers are not actually submitting the review after clicking the link. We even increased the gift card amount... just wondering if anyone has experienced something similar!

Perhaps you could consider setting a ranking goal so it's less about the rating?

e.g. improve from X place to Y place in your category on your main review site(s).

You'd need a balance of quantity and quality to move up, so it might provide a middle ground for you two.

I’m hopefully kicking off a review campaign in the next few weeks I’m getting a little internal push back and I was wondering if anyone had a good response/ action plan for the objection I got.

The objection is that if we are asking for customer feedback will come with the assumption that we will take action on their feedback. I’m wondering if this has ever happened from customers on expecting action from them completing a peer review.

I’m in a tough place where my boss’ boss only wants to solicit positive reviews. I have shared the FTC policies and that we cannot ask for positive reviews. But he only wants to word it in ways that do that. It is really limiting our ability to secure reviews since to me, it’s either we say it in an unbiased way or not at all. We would love to add it to our customer newsletter. Any thoughts on wording that might satisfy both of us? 😄

@Shannon Howard I also flagged for product marketing that there aren't any resources on this, so thank you for flagging!

Thanks @Cara Peterson and confirmed!! It's 0-10 on the backend because that's what's asked on the review form, but star-wise it reflects the 10 point scale divided by 2.

@Shannon Howard ⬆️

I think I can, when you leave a g2 review it asks you to rate on a 10 point scale, so whatever they decide is divided in two. So if you give a 9 it’s a 4.5 star rating

@Katlin Hess ?

Can someone help me understand the difference between the 5-star G2 rating and the 10-point scale you see when reviews come in? I can't seem to easily find anything on G2's site explaining the difference. Thanks!

@Katlin Hess you rock!!