#jobs

Love to see Canadian positions!

A neat role for Canadian customer marketers with public transit experience 🚍

https://www.linkedin.com/jobs/view/4054742990

Recognizing this community is for customer marketers but often we overlap with partner marketing (as is the case at Ada).

I'm hiring for a Partner Marketing Manager (Canada, remote).

<!here> A few CM positions that I have seen posted: Snyk (hybrid Boston), Cloudlare (hybrid SF), Glean (Palo Alto), Culture Amp (SF), Salesforce (hybrid SF), Absorb (remote), Apollo GraphQL (remote), AWS (hybrid), Hexagon (remote), Sitecore (Director - remote), Veeva (remote), Skyhigh (San Jose), Wiz (remote), LeanTaas (remote). As of today, these are all still accepting applications.

Job posting took longer than expected but we're finally live and my team is hiring for a program manager / ops lead. Hiring locations include San Mateo, Bellevue, Denver, London

No worries :)

Oops I’m sorry

Sure but I live in Atlanta, GA, USA

@Natalie Gullatt and @Nikki DuBerry can either of you share for the UK area?

Hi all! I'm Susan, a US-based (specifically, Miami, Florida) content marketer and strategist. I've spent the last 12 years executing thoughtful content mainly for B2B tech companies, with some health & fitness thrown in as well. I've owned the blog and customer story initiative for multiple companies, have plenty of experience developing long-form reports, guides, eBooks, etc, and have excellent editing skills.

I have plenty of other tools in my toolkit, feel free to ask me about them (content auditing, branding, website migrations, the list goes on) 🙂 I'm a busy mom of a kindergartener and I'm looking for new work opportunities. Can't wait to connect! https://www.linkedin.com/in/susandperez/

I know this isn't a customer marketing or advocacy job, but we're looking for an Event Marketing Manager at Egnyte. Maybe some folks here have the right experience. Check it out at: http://app.jobvite.com/m?3pkRinwK

What are some good sources for current job leads? #question

Hi everyone - GoCardless is hiring for two Customer roles at the moment:

Customer Advocacy Executive (UK based)

Customer Growth Marketer - International (Paris based)

The world's payment network. That's what we're building. To make payments faster, cheaper, and more secure. And to make bank account data more accessible, via open banking. Truly awesome place to work - do get in touch if you have any questions!

Director-level executive platforms and narratives role @ Microsoft (US remote): https://jobs.careers.microsoft.com/us/en/job/1772093/Director-of-Executive-Platforms-Narratives?jobsource=linkedin

Manager, Voice of the Member at Chime: https://www.linkedin.com/jobs/view/4040337680

Can vouch for @Caitlin Croft! I reported to her 🙂 She's awesome!

Is the role part-time?

Thanks for sharimg, Alexie! 🙂

New role opening on my team shortly for a Customer Engagement Program Lead - location options will include Seattle, Denver, London and possibly San Mateo. Job will be posted this week - just waiting on some of the backend paperwork to finish

Not affiliated.

https://careers.kula.ai/motion/482

@Caitlin Croft the whole team is on the east coast so west coast would be tough but if anything changes i’ll keep the group posted!

@jennifer smart is it Cristina Melluzzi?

Send me a PM @Lauren Turner

If anyone is looking for a VP level Customer Marketing role, LMK - large ENT org experience will be required. Happy to connect you with the hiring manager who is establishing the function. The JD is also not even made yet but there's an opportunity to create what you want. Could definitely be a dream job for someone

Would you consider candidates on the west coast? @Ciana Abdollahian

Hi all!

I have a Senior Manager, Customer Lifecycle Marketing position opening up at Snyk. This role will lead a team of two, focusing on customer communications, onboarding, and adoption programs.

The ideal candidate will have experience building and scaling customer lifecycle marketing functions at companies with multiple products. They should be comfortable with ambiguity, have a strong vision, ability to execute and be a skilled collaborator. Bonus points if they have experience in a fast-paced environment and have helped establish KPIs for a new program before.

We have made a ton of progress in less than a year but looking to bring on a seasoned lifecycle marketer to help us build on the momentum and mature our customer lifecycle programs.

If this is you or someone you know, please reach out!

Anyone try a free or paid AI mock interview tool?

https://job-boards.greenhouse.io/gongio/jobs/4402617006?gh_src=fd070d216us

https://careers.kula.ai/motion/482

Would anyone that is seeking a new role like to meet weekly or bi weekly on a check in call to discuss progress, opportunities, and tactics? We could meet after the weekly Friday call. Like this message with a Thumbs Up if so!

Instead of ‘high energy’ in job descriptions, why not say exactly the desired qualities?

Airtable has two open roles:
• Scaled Program Manager, Community
• Director of Customer Marketing

It says Remote USA, @Sofia Silva, so I doubt it.

Never hurts to reach out to the company and confirm tho.

Do you know if this role is open to people outside of the US?

Happy to help!

just shared this with THE perfect candidate-thank you!

*sent

HI @Ciana Abdollahian - I've send you a DM

Thanks for sharing! Messaging you now

Thanks for sharing @Melissa DiBernardo!

I may not have enough experience to meet all requirements though

Thank you @Val Geisler for sharing- I applied to this job opp today, and sent a note via DM to HM/recruiter

Yep! You're right @Sarah Koval. I just received an email stating they're pausing recruitment until Q1 2025!!

Messaged you just now, very interested.

Has anyone shared this Atlassian role yet? I’m not affiliated but wanted to share. https://www.linkedin.com/jobs/view/3989470602/

A few companies with new customer marketing jobs posted to LI: Algolia, Splunk, Microsoft (Head of Customer Evidence), Dynatrace, Digital Reality, Vimeo, Armis, Varicent, Google Cloud (Netchannels agency).

what level, joseph? 8 or something else higher / lower?

Not affiliated, but I did talk to the hiring manager and offered to post this Customer Marketing Manager role at Digital Realty to my network: https://www.linkedin.com/jobs/view/3967732007

Already applied but would love an intro!

Oh wow thank you!

hey @Kristin Blye - I heard last week that they're pushing this off until October due to budgets now..I'd double check with the recruiter if I were you

Hi @Sarah Koval. I made it to the final rounds of interviews but now in limbo waiting for a decision. Is there any way I can leverage your connections?

Thanks @Melissa DiBernardo! I just applied.

(Not affiliated) I had a recruiter reach out on Linkedin with an Associate Reference Program Manager role at Yext, if anyone is interested!

this is pretty sweet!

great team!

hell yea Ed is the man (President/CRO) - great guy, and founder of Seismic for those that don't know

Can vouch that the hiring manager (Maggie) is lovely.

@Sarah Koval I'm in Austin - applied but got a no thanks.... Any interest in plugging me? https://www.linkedin.com/in/kathleen-hackney-mba-bbb7a41/

feel like we're starting to get some decent flow back on CMM jobs, got a couple more than should hit in the coming weeks. love it!

For Atlanta-based folks!! I had a recruiter reach out about a position at Smarsh. Here’s the description he sent:

The Senior Manager, Customer Advocacy at Smarsh is a strategic, cross-functional project and program manager focused on advancing organization-wide customer advocacy efforts. This role manages the customer reference program and Customer Innovator Awards. It will also elevate the voice of the customer, a key initiative with executive-level visibility, with the goals of increasing retention, customer advocacy and building stronger customer relationships. This role requires collaborative partnership and engagement with customers and internal stakeholders (Sales, Customer Success, Product, Marketing) to maintain strength and support of Smarsh programs.

Smarsh offers attractive compensation ($150k + bonus + equity), great benefits, diversity, and a hybrid work opportunity (2-3 days onsite at Perimeter Atlanta HQ).

If you’re interested, please DM me and I’ll get you in contact with the recruiter!

Hi! I have two roles open on my team, though they are more in the community space than traditional customer marketing & advocacy. Do you know someone who might be a good fit? Or maybe you'll looking to pivot a bit?

Community Marketing & Program Manager (US Remote)
Community Manager (US Remote)

Not affiliated. Check out this job at Wings4U: Customer Advocacy Consultant, Reference Manager
https://www.linkedin.com/jobs/view/3966952613

Not affiliated. Microsoft looking for a Head of Customer Evidence: https://jobs.careers.microsoft.com/global/en/job/1727544/Head-of-Customer-Evidence

Good morning! We are looking to bring on a part-time contractor to support some key Customer Advocacy functions during team members' parental leave - sales references and peer reviews. Timing is August '24-early January '25. Please reach out if you are interested!

Not affiliated.

Sr. Research Programs Lead at Slack: https://www.linkedin.com/posts/lucaspuente_senior-research-programs-lead-activity-7207387384433319936-WHiP?utm_source=share&utm_medium=member_ios

Not affiliated.

Customer Communications Specialist at SentinelOne: https://www.sentinelone.com/jobs/?gh_jid=5963335003
• Location: Remote-US
• Comp: $80,000-$100,000/yr

Potential role coming up soonish - head of community at Adobe

Two senior CMA roles with Dynatrace (not affiliated). They've got a lot posted on their main board so may be some others worth looking at as well!
• Sr Director of Customer Marketing
• Global Customer Advocacy Director

I want to encourage everyone who is still looking to make sure you check a job to see if it is remote. I’ve found several jobs on Linkedin that are not listed as remote but when I go to Google and check it is listed as remote on the actual Job description.

I did apply as well

hey y'all! i hope this is allowed - not technically a customer advocacy role, but if you know anyone who would be interested in contract work and a traffic/project management role, please send them my way! we're hiring quickly 🙂 (must be proficient in Wrike and Bynder). would appreciate any connections - thanks for your help!

I feel like customer marketing and advocacy are getting really popular right now. There seem to be so many listings.

A few new postings I've come across recently! Not affiliated!
• Coupa - Customer Marketing Manager
• Outreach - Customer Advocacy Manager

Thank you @Evan Huck for sharing. I applied to this job as well.

Hi @Jessica Noland -- This sounds like an exciting opportunity. I've taken the liberty of submitting my application via the link you shared. I did have one quick question: how long of a contract is this position projected to be? Looking forward to connecting further!

Thanks @Val Geisler! Will dm you @Alexie Glover

And we're liveeee - I'm hiring a Director of Community Engagement to lead our overall Community strategy. Reporting to me directly, this role is pivotal to unlocking the customer-led growth flywheel. Hiring locations include:

SM: https://smrtr.io/kMxR_
Bellevue: https://smrtr.io/kMCbD
Denver: https://smrtr.io/kMCbY

@Tim Jahn DM me your most recent resume!!

@Alexie Glover @Tim Jahn would be amazing at this!

Sending you a DM @Karen Thomas

Looks like a support role with nothing to do with advocacy.

Hey all! I am going to be hiring for a Marketing Programs Manager soon. Working on getting the official job posting up, but attaching the approved job description here.

Couple notes for consideration:
• This is a $100K OTE salary based on experience. Want to be upfront about that. We are open to someone with a little less experience who is eager to do this type of work, and I'll personally be training that person. (We also have a $3,500 education budget for each employee you can use to grow & develop.) While there's room for growth, I would also expect someone to be doing this for at least a year before transitioning.
• Open to US candidates. Remote role. A few state restrictions (not quite sure which yet).
• This is not explicitly CMA. I am building out customer programs (awards, virtual conference, case studies/customer stories, expansions campaigns, etc.) so definitely an opportunity to get close to the customer and I would love this person to also be a champion of customers!
• This is LARGELY a content role with a significant amount of speaking and writing involved (think: hosting webinars, interviewing people, creating blogs & resources, etc.).
• This is also a performance-based role. We are tied to key acquisition metrics and conversion rates (and eventually expansion opportunities).
Here's why I think this role is exciting:
• incredible industry (customer & partner education), incredible customers (Google, Amazon, Reddit, etc.), incredible team (including me! haha). So much opportunity for growth in this industry, and we're just getting started.
• You get the opportunity to work cross-functionally, with customers and co-marketing partners, etc. If you like working with lots of different people, you'd love this.
• If you like working on a diverse portfolio of projects and programs, this will also be fun. That's what I love most—you get to do a variety of things.
If you think this is you or someone you know, please reach out!

@Ciana Abdollahian - thank you for the update, I understand ;)

I'm half-heartedly looking and agree with everyone else. I think especially Marissa's point about the retention/expansion/lifecycle roles being combined with advocacy, which I personally like because I have a background in lifecycle but not as much experience with advocacy, so I'm trying to branch into that. I think salaries are remaining relatively flat compared to last year from what I've seen. And TONS of competition. The last role I applied for had over 400 applicants.

What’s everyone seeing in the job market lately? Post and share your insights please!

Hi @Karen Thomas! Looking at your background I feel your experience is a better fit for the advocacy role we have open. Unfortunately, we are only open to candidates in Boston right now but if we open up the search I will make sure to update this community!

So many retention/expansion roles!

@Kelly Diamond - only one way to find out - if you can have her contact me at maria.braune@dailypay.com|maria.braune@dailypay.com - I will submit her resume!

Hi @Kelly Diamond - I am not sure about that but I can check with my team and let you know what I find.

I have a candidate who would be perfect for this! @Maria Braune would you be open if I connected you? If it's remote, do you think the team might be open to a candidate in Canada?

Hi Yoselyn! Thanks for sharing this. Excited about this role! Just sent you a Linkedin request as well. 🙂 Do you think the role might be open to applicants in Canada?

Not affiliated. Customer marketing opportunity at Glassbox.

Hi Yoselyn! I just sent you a note on LinkedIn. Let's connect!

Hi all! My team at AuditBoard is hiring for a Senior Manager, Customer Advocacy. https://www.linkedin.com/jobs/view/3902152627
Come work with me and help continue to build and scale our Customer Advocacy and Marketing programs!

Hi! Posting for a role that is around CS Enablement vs Customer Marketing/ Advocacy but wanted to make sure the community was aware of it in case there is interest. This role will be considered for remote - NYC preferred. I will be part of the interviewing process so let me know if you want to talk more about the role! https://www.linkedin.com/jobs/view/3901154927/

Another job posting: my team is hiring for a Customer Marketing Specialist based in San Mateo, Seattle, or Denver - feel free to use this link to apply to any location. It will get routed on the backend: https://www.linkedin.com/jobs/view/3902952611/

Not affiliated. Check out this job at Influ2: Customer Marketing Manager
https://www.linkedin.com/jobs/view/3902672265

Not affiliated.

Lifecycle role at 4M Analytics: https://www.linkedin.com/posts/justinhuerter_the-utility-industry-is-fascinating-and-fundamental-activity-7185712137162424320-rtn3

Just had a recruiter reach out about this role that isn’t a fit for me but might be for someone in the group! Sr Customer Marketing Manager at Wunderkind. Remote with travel, $97-$122k. Happy to send the recruiter’s info to anyone interested!

https://www.wunderkind.co/open-roles/5868114/

Integrative Nutrition (B2C health coaching school/product) has an opening for Sr. Director of Referral Marketing: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a13997[…]00001&lang=en_US&selectedMenuKey=CareerCenter&jobId=472660

(Not affiliated) Check out this job at Designit: Customer Advocacy Editorial Team Lead - Remote
https://www.linkedin.com/jobs/view/3889653838

This may be a contract opportunity supporting Microsoft

(Not affilated)...job posted today by Mainstay. Many of you have used them for customer studies so I thought there may be some interest! Check out this job at Mainstay: Value Management Consultant
https://www.linkedin.com/jobs/view/3812013959

Hey y'all - I'm hiring a Customer Advocacy Specialist to join the growing Customer Advocacy team at Quickbase! This role will be highly focused on storytelling. Reach out to me if you are interested and I can refer you 🙂

Quickbase Customer Advocacy Specialist

I should also mention, I sadly can't hire in Oregon, California, or NYC at this time 😞 Which I know knocks out some stellar candidates.

We are hiring in Canada as well as US outside of those three states.

Thanks everyone!

Y'all are the kindest 😄

Hi! Yes 120-130 + 5% bonus

@Rachel Ward is there a pay band for this one? I know someone who would be perfect.

Thanks for posting Maria!!

hey all -- if there's anyone in the group looking for Head of Marketing roles, had a recruiter reach out about a couple roles at small start-ups (series A, seed) and would love to help out someone from the CM&A world! I know that's not exactly our realm, but I know a lot of us have diverse experience and could be a fit. Will post the details I have as replies to this 🙂

They have a lot and it’s a great role! I was in final rounds and accepted another offer as they asked for references. Happy to connect to share more background if this is a role you’re interested in

If you’re interested, DM me an I’ll connect you with recruiter via email

>> Customer Marketing Manager - References role I am looking to fill. We do have flexibility to up-level this role for the right person to the Senior level.
>>
> If you're interested in discussing this opportunity, please provide at least 3 different dates/times within the next 7 business days. Once received, we will coordinate a time and send you a confirmation email at our earliest convenience.
>
>
>
> Learn more about how Samsarians empower the industries who power our world: check out Life at Samsara blog and follow us on LinkedIn!
>
>
>> Based around $135 - $140K | 10% Bonus | $90K RSUs

Not affiliated, but happy to see a role for fellow Canadians @ PagerDuty! https://www.linkedin.com/jobs/view/3865868987

Not necessarily the best fit for this channel but seeing as it's related to jobs, thought I would post here as a place to start -- Is anyone on the job hunt using Teal or similar resume AI tooling? There seem to be a number of these Ai Resume builders that have cropped up as of late and curious if any of them are worth the $ and if anyone has had good results leveraging one (or more) or them. Thank you in advance! 😄

Thanks @Gary Hoffman. I've worked in Boston for 4 years but made the decision to move back home. So more interested in finding a company in the US that would be open to someone living in Australia working for them

Many Australians work in the States, many in California.
Comes down to finding a sponsoring company.

I received this a recruiter at WorkTango - I’m not looking but they are hiring for a Sr Customer Marketing Manager ($135-175k range).

Hi Elizabeth!

We're on the hunt for a Senior Customer Marketing Manager who can help us take our marketing game to the next level.

In this role, you'll be the brains behind our customer marketing initiatives, working closely with our sales, product, and customer success teams to keep our customers happy and engaged. You'll get to flex your marketing muscles and come up with creative campaigns that drive customer acquisition, retention, and expansion.

We're looking for someone who knows their B2B marketing stuff, has a knack for project management and communication, and can't wait to join our team. You'll be responsible for building relationships with our customers and making sure they're getting the best possible experience with WorkTango.

If you're interested in learning more I would love to set aside some time for us to connect over zoom! I'm looking forward to hearing back from you!

Taylor Amenta
Talent Acquisition Manager at WorkTango

A former colleague is now at NetApp and reached out to see if I know anyone who might be a good fit for this Sr. Manager (IC) role. ~Looks like you need to be on-site in San Jose, CA~. Let me know if you'd like an intro!
https://www.linkedin.com/jobs/view/3858835999

Edit: You do not need to be in San Jose! Also a note with more context: "A heads up is that CloudOps Mktg team is part of a startup-y part of a larger org, NetApp. That's why it's a bit more hands on and not yet managing a full team."

TY - I’ll share it on LinkedIn.

received today from a recruiter if anyone is interested:

HIRING: Sr. Manager, Lifecycle Marketing | Direct Hire
Hi Rachel - I recently came across your profile and was impressed by your background. I believe your expertise aligns closely with a position my top client is currently seeking to fill. :)

They are actively seeking a talented Sr. Manager, Lifecycle Marketing to join their team permanently. This role is offering $100-120k salary.

Given your impressive experience, I'd love to provide you with further details about this opportunity.

Would you be available for a brief call this afternoon or tomorrow morning to discuss further?

Best,

Taylor K. Bradshaw
Looking for a role in Tech or Digital Marketing? I can help! | taylor.bradshaw@mondo.com|taylor.bradshaw@mondo.com

Ok great! I’ll check it out and apply. Thank you so much!

@Sarah McCoy This is fully remote

Once I get my bearings, I will be posting some roles on my new team over the coming weeks/months

@Jennifer Lyons looks like it. Hiring manager removed the hiring badge from LI too. Messaged her to find out what’s up

Did they remove the posting from the careers page?

Very interested and I just you an email Dean! I have managed two cybertech customer communities through Influitive and excited for my next role!

Oh but let’s say it does. 😉

Hi Folks! Come work with me and some amazing folks at Genesys...

Global Advocacy Program Coordinator
You are the face of the Genesys Customer Advocacy Program, engaging with customers daily, ensuring a positive, valuable experience. You will focus on fostering relationships that drive value in their solution adoption through value-added content and programming.

You have a proven track record of charisma with customers and best-in-class customer advocacy programs. You have stellar interpersonal and communication skills and love creating spaces for customers to connect and learn – which in turn influences customer retention, solution adoption and value. You have a roll-up-your-sleeves attitude to serve and support your internal and external customers.

You will report to the Senior Vice President of Global Customer Advocacy.

RESPONSIBILITIES
• Build and manage the customer community content calendar with heavy cross-functional collaboration and alignment with the needs of our customers and company strategy
• Engage with customers in the Influitive platform through activities, events, content, private messages, and discussion boards
• Create compelling, innovative, and rewarding community content to build relationships with our customers
• Lead the strategy and execution of our peer review recruitment and management, evolving the maturity of the program
• Monitor activity and provide detailed status to stakeholders demonstrating success
• Coordinate a centralized process for invitations, follow-up communications, speakers, and agenda topics for select user groups and customer roundtables
• Manage the centralized process and budget for customer go-live event celebrations.
• Co-create and execute our ‘Top Advocate’ award program
• Constantly evaluate success within the community platform and peer review sites, identifying new approaches to test and iterate accordingly
MINIMUM REQUIREMENTS
• 3-5 years of relevant customer advocacy or customer marketing experience
• Exceptional organizational skills with the ability to manage multiple projects simultaneously
• A creative thinker with impressive copywriting skills
• Strong ability to plan and coordinate people and operations across different departments
• Data-driven with the knowledge to leverage analytics to inform decision-making
• Proven track record for recruiting, motivating, and managing customer advocates
• Comfortable engaging with decision-makers at any level of an organization
• Experience delivering online customer events and forums
• Bachelor’s degree in business, communications, marketing, regional studies or equivalent
• Specific experience with Genesys or in Customer Marketing is preferred
• Specific experience with Influitive, Salesforce and/or other Advocacy/CRM tools is preferred

Contact me at dean.shaw@genesys.com|dean.shaw@genesys.com for more deets.

Ahah they do have offices in NYC & Seattle, I'm not entirely sure it has to be in Paris

I've worked with the hiring manager in the past , she's wonderful!

not affiliated:

Emarsys - Marketing Specialist - Role focuses on advocacy, review programs, and stories.

Somewhat related to the role above, I would love to see a references focused role that pays commission on the sale closed with that reference as part of the influence pipeline.

Not affiliated:

Lyra Health - Customer References & Advocacy Manager
Remote

I just applied! Congrats on making the FORBES list of America’s Best Startup Employers!

A couple more from Linkedin
1. Tines
2. Cisco
3. JFrog
4. IMG

Haven’t even heard back! Lol

Hard to “compete” with @Leslie Barrett though! 😆

Just applied for this role!

I'm not looking for a job currently, but I often wonder if companies in the US would be open to people from Australia working for them, especially West Coast based companies.

Some of the customer reference opportunities I have seen posted (and many re-posted) on LI: Splunk, Cloudflare, Five9, Siemens, Dialpad, Confluent, Docusign, Pure Storage, BMC Software, Spring Health. To locate these, search by company name on LI > jobs. (March 4 update Cisco posted a Director-level job today)

Hi @Jeanne Talbot 👋 Happy to chat more about your requirements.

any sr manager or manager level customer marketers with hands-on UserEvidence or TechValidate experience - ping me - a couple good opps out there right now

I can vouch for Kristen - I've worked with her previously! She's a great human and empathetic leader.

Not affiliated

Lead, Customer Advocacy Marketing @ Spring Health (reports into a Sr. Director, CMA)

https://www.careercontessa.com/jobs/spring-health-lead-customer-advocacy-marketing/11350/

Two more I found on LinkedIn

1. Contrast Security
2. Vantaca

@Srishty Khullar ☺️

Former colleague reached out about this role. NYC-based but might be flexible: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a13997[…]-87a7b83ca150&ccId=19000101_000001&jobId=482608&lang=en_US

Requires ability to create/host webinars, manage community, and build social media programs.

@Maria Braune - I probably did. I don’t have a demand generation & campaigns background. Thank you for thinking of me 🙏

@Jennifer Lyons - did you happen to see this? The Atlanta part stuck out to me 🙂

this is an awesome customer marketing and product marketing team btw, and sprout just consistently crushes goals they are a machine

Happy to refer them on! This role is on our overall Customer Marketing team, so I'm not the hiring manager.

I've been wondering the same thing! They've reached out to me in the past w/ open roles, but I got rejected when I applied recently and I was a little confused by it. Would love to work there as I've been following their trajectory for several years now and have a few former coworkers who love working there.

@Mandy Patterson I have just the person for you! Okay if I DM and sing their praises?

Hi @Joseph Do I am so sorry to hear that. I would love an intro to the hiring manager of this role.

Yes, layoff last week. I was one of them 😭

Loaded!

• NOTE: this is Hybrid and locations are San Francisco, California; Chicago, Illinois; Seattle, Washington

I tried to look at this last night & today. The actual job page never loads.

This role looks amaze! Did they recently have a layoff?

I saw a job listing the other day that wanted 10+ years experience for 100k 🫠

That’s no good. I hate when they aren’t up front about it.

Get excited about an interview 🎉
20 minutes in finally learn the salary is 75k 😭

Had a recruiter / the PMM leader reach out from Pandadoc about a Customer Marketing Manager role. I just started a new role so I'm not interested but happy to pass along any of your names.

Anyone have a stellar freelance writer connection? Looking for someone to take on a few projects kicking off as early as mid-February.

I’m seeing a LOT of jobs on LinkedIn that never seem to come up in my searches and have less than 100 applications. Is anyone else noticing this when they look at other job boards?

1. Look at job ads that are not on Indeed and Linkedin, for Canada https://www1.communitech.ca/jobs for the US https://builtin.com/

I spoke with a few people and have some more tips for job seekers.

1. look at recession proof verticals - listed here: https://www.ctvnews.ca/business/what-are-the-most-recession-proof-industries-and-jobs-1.6511669

Whoops, never mind, I missed the part about being based in India. Apologies!

oops. @Marissa Bird I took a break from Slack for a while... SF is cracking down more on location 😬 I was permanently "remote" because of an approved relocation, I think now when jobs say location, unless it also says remote it is less negotiable

Hi, I’m interested!

Greetings! I'm actively seeking new opportunities in customer advocacy and reference management. If you happen to know of any roles in this field, I would greatly appreciate your support in sharing them with me. With over 14 years of experience in customer advocacy at firms like Microsoft and Upwork, I'm seeking remote roles, open to both full-time contracts and permanent positions, that I can manage from my location in India.

Throughout my career, I've successfully partnered with a wide range of U.S. clients, adapting my hours to overlap with theirs while working remotely from India. This reliability and flexibility have earned me positive client feedback and testimonials, which you can view in my LinkedIn recommendations.

If you are aware of individuals or organizations currently hiring who might find my skill set advantageous, I would be grateful if you could extend my comprehensive resume to them. I am readily available for a conversation to elaborate further on how I can deliver value in such a role.

Highly recommend Andy. He's pretty busy and a little gruff but did a great job for me and some of my team at VMware with LI profiles and resumes andy@andylindsay.net|andy@andylindsay.net (he's in the UK btw)

Can anyone recommend a Resume/LinkedIn Profile Writer/Consultant that has expertise in Client Advocacy/Marketing? After 10 years at the same company I need to "dust off" my CV. Thank you! #jobs #job-seekers

Sent! Thank you again @Jennifer Lyons

kyle lacy (CMO) is great btw - highly recommend working for him

^^ based in SFO only

Hi Jessica, Please get your application in and I'll take a look. If you have specific questions, feel free to DM me. Best of luck to you!

Congratulations. @Brittnee Dawson!

@Ari Hoffman!!! Such a sweet compliment. THANK YOU!! ❤️ (Side note: let's catch up soon!)

This is a product marketing role (a little bit of CM in there but def more product marketing + content marketing) - but figured I'd share it. We (UserEvidence) are hiring our first PMM under our awesome VPM, Mark Huber. https://www.linkedin.com/posts/evanhuck_hiring-productmarketing-activity-7153081534835507200-a3DC?utm_source=share&amp;utm_medium=member_desktop

I am not sure if this has been posted: https://www.google.com/search?q=jungle+scout+customer+marketing+manager&rlz=1C5CHFA_[…]l;jobs&sa=X&ved=2ahUKEwiD5Z2ymOKDAxVRkmoFHVKdDmUQkd0GegQIERAB I know the recruiter, if anyone is interested 🙂

Some jobs I’ve seen (I’m not sure these are not on LinkedIn)
https://arlington-va.geebo.com/jobs-online/view/id/1148400333-sr-customer-reference-mana[…]obs_apply&utm_source=google_jobs_apply&utm_medium=organic
https://www.remoterocketship.com/company/penumbra-inc/jobs/customer-engagement-marketing-[…]bs_apply&utm_source=google_jobs_apply&utm_medium=organic
https://lazyapply.com/jobpreview/job_f3151d60328a3321
https://www.theladders.com/job/director-analyst-relations-blujaysolutions-virtual-travel_66606766

• "Compensation benchmarked to San Francisco market - no matter of where you live (or move)!"
• "Annual compensation review, benchmarking to industry and inflation changes"
Love to see companies doing this 👏

www.linkedin.com/jobs/view/3789219843/ - Director Of Customer Marketing (Remote, GBR)

@Erin Emery are you still looking to recruit for this?

This came up in my network, but let me know if it is not quite the role this community is looking for (I am more CED focused myself).

https://www.linkedin.com/posts/coleypierce_hiring-activity-7150167343329943552-kjJh?utm_source=share&utm_medium=member_desktop

I have a screening call for this role on Tuesday 🙂

I have a friend in Canada who’s interested

@Jaz Cuevas do you know if they’re open to people outside of the US?

One of my dream companies but sadly my state is excluded from this remote role 😞

Thanks for weighing in, @Matt Basil

I swear I saw something just recently in my linkedin feed for a role like that in NZ, or perhaps in Oz. My wife is a Kiwi so I considered it for a moment. Let me see if I can track it down for you, @Charlotte Weiss

Hi there @Jerrica Lohrum - messaging you directly!!

Hi Jaz Cuevas,
Happy New Year! I am very interested in this role at Samsara. I’d love to connect to chat further.
Best,
Jerrica Lohrum

Dream role!

Hi all, bit of an odd one. My sister is living in New Zealand and the job market isn't the best. She has a digital marketing background and I'm wondering if any of you have any fully remote marketing roles available! She was recently doing a maternity leave cover for the marketing manager at the Royal New Zealand Ballet

@Evan Huck I know a customer marketer who has a background as an engineer. They'd be so perfect for this role. DMing you!

Jean

Will send you a LinkedIn message in a few minutes. Many thanks!

Good morning, Evan,

oooof. only one woman on the exec team and she's the CHRO.

New community manager role in the UK. You can contact Steve Bell using the link below for more details. Salary range is £70-80k
https://www.linkedin.com/in/stevebellbms?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Sorry, my nerd self can't stop thinking "One app to replace them all. One app to find them..."

Im experimenting with the idea that LinkedIn doesn’t show a LOT of positions I could apply for, that seem to have a lot less applicants. I’m wondering if it’s a network issue. Here are a few I’ve found, I’ll post more throughout the evening.

Hey <!here> - if you’ve recently hired, who in your org decided to approve the hire? Revenue, Sales, Marketing, Customer Success?

@April Chu Sure - can you DM me with your LinkedIn and a short paragraph I can use to introduce you?

Hi @Lauren Stefano - I saw that the role is still open. Will you make an intro for me? Thank you! April

@Nikki DuBerry I believe so

I’m presuming it’s US based only?!?

Thank you

Will do, @Val Geisler ! I’ll ping you, probably tomorrow.

@Marcus Painter certainly! Let me know once your app is in!

The description looks awesome! I will be applying. If you have any ability to connect me with someone to learn more, I would greatly appreciate it!

It wasn’t yet yesterday. Only posted 15 hours ago. And it’s listed as “NAMER” instead of “United States” for the location.

I’m a premium member and yet I continue to run into instances like this.

It is on LinkedIn

@Daniel Palay - dntluu@gmail.com|dntluu@gmail.com would be the best email.

Thank you so much!

happy to @Danny Luu. What's a good email for you?

Hi awesome community! Hope you are all doing well! I'm officially a member of the tech layoffs club. I'll be looking for contract work in the New Year. In addition to customer advocacy, I have an extensive background in corporate communications and analyst relations. And I am always happy to ghost write for your team. If you hear of anything that might be a fit, please let me know. 🙏

Hi @Daniel Palay - I am very interested in this role.

You open on making an intro? Thank you so much!

Customer advisory board

and what does CAB refer to?

Customer Marketing & Advocacy is essentially a new term for me.

I know, I am sorry! Maybe one day 🙂

Yes - come work with me!!! 😄

Sharing these amazing opportunities for my US customer marketing pals 💙
Not affiliated with Canva (just love the brand and proud of this Aussie tech export 🥹)

1. Global Head of Customer Marketing: https://www.linkedin.com/jobs/view/3761438147
2. Head of Business Customer Marketing: https://www.linkedin.com/jobs/view/3759750401

Right! Employers market suck cause they literally take advantage of people’s livelihoods… now during an employee market, employees can demand more but honestly it’s not nearly as bad as when employers take advantage

Badass job title

Glad it’s working for you now!!

Oh, it's working now! Not sure what was going on earlier (maybe user error here 🙃). Thanks!

Hmmm the link in my note above worked for me and opened the JD, Marie

It looks like the job got taken down already? I don't see it on their site or LI anymore.

For anyone in the Charlotte, NC area: http://a.flockity.com/LN8VTn5y
Marketing Customer Journey Specialist - Spectrum Reach
Company: Spectrum
Employment Type: Full time

Not affiliated.

Sr. Customer Advocacy Manager at ZoomInfo: https://www.zoominfo.com/careers/7012662002

@Nikki DuBerry Yes, they're U.S. based.

@

@Jessica Noland are they all US based roles?

So sorry to hear about this! Sending some hugs, and will definitely send you director-level job opps I encounter ❤️

I am searching!!. Thanks for letting me know @Erin Emery

Hi @Nikki DuBerry I'll be hiring a customer marketer based in London for Asana in the next few months. Are you searching?

Hi @Mary Green (Owner CMAweekly) I’m looking for a new role. UK based but willing to consider Europe

Thank you

Dang I wish I had more retention-specific experience. Working on that right now but doubt I have the experience necessary to stand out against the 200+ applicants on LinkedIn.

@Megan Donaldson at Zoom FYI, I just submitted my application. I’d love to learn more.

@Megan Donaldson at Zoom amazing JD!!! Let me know if anyone changes their mind about EMEA remote. 🤞

@Taylor Page ha you were the first person i thought of!

In Atlanta you say?? I’m not actively looking but might be interested in an intro @Evan Huck — let’s chat!

Yeah, it’s a little stinky.

I'm looking for something remote or hybrid from Toronto 🙂

If anyone is in the SF area! (Not affiliated, but did find out AudiencePlus has a job board) https://careerconnect.audienceplus.com/jobs/udemy-senior-director-content-strategy-customer-advocacy

Thanks @Tracy Carson, I have dm’d you!

I'm looking to hire a similar role on a contract basis to start - not limited by geo - and in fact I would welcome the EMEA-based support. @Nikki DuBerry and @Angela Kelleher would you DM me your resumes?

@Jake Sotir I rechecked my email string and in late 2022 they were advertising for a customer marketing manager, not a senior manager. I withdrew my application when I learned I’d need to take their aptitude test just to get to a phone screen for a role I had the impression might not pay much, so why bother (can’t recall why I thought that). They circled back again in January 2023 and I asked more questions, including the salary, and was told they were budgeting in the mid-90s. Then they filled the role as a senior marketing manager. Maybe they realized they weren’t going to get someone to take on the role at the non-senior level and lowball salary.

I think the current director who started in the role an was quickly promoted would be nice and collaborative to work with, and the Glassdoor rating isn’t that bad: 3.6. 2.9 for women though :(

@Megan Donaldson at Zoom thanks so much!

She said she has two roles. I had already seen and applied to the one above.

@Megan Donaldson at Zoom Super interested if you would be open to remote work from Ireland?

It’s frustrating that all the good senior customer marketing roles are predominantly US based. I struggle to find suitable senior customer marketing roles in the UK. It’s making me think about changing career maybe into Customer Success. Has anyone got any tips for making this transition?

@Megan Donaldson at Zoom Is this open to UK applicants or just US?

Update; they just gave me access to premium! So maybe write a nice support ticket to save the $40 a month?

How many folks in this group are looking for a new job? What are you each looking for?

@Kyle Tansley thanks for your post on LinkedIn. I went ahead and paid for the year as $39 a month for job seeker premium is robbery… especially when we are all getting so much spam and most job posts are scrapped from other sites.

Also, they used to have premium support for paid members, and my support experience today after I rejoined was underwhelming and my issue went unresolved… except for the promise to escalate.

To both of you, I'd happily use my paid-search capability on nights/weekends to search for job opps for you if you provide me with the criteria 🙂

Cara, wow! I am so angry that LinkedIn is pulling shit like this.

Jennifer, I think our search result differences were because I used quotes around "customer marketing" and yours was open ended, allowing Marketing roles that mention Customer anywhere to seep in

I’m on a trial @Cara Peterson and have invites to sales navigator, I looked bc Jennifer Lyons mentioned it.

When I was laid off I reached out to linkedin if they have any promos for people who were out of work, I will update if I hear anything. I just moved cross country so $40 / month is a little high

I'm was searching the same thing as Kyle yesterday and did not see those jobs pop up! I do not have premium

Interesting, what are you searching?

Fellow job seekers, is it just me, or is LinkedIn not returning customer marketing/community/advocacy roles lately?

Today's funny. I've heard of career pivots, but this one might be a biiiiit of a stretch, LinkedIn ✈️

NEW JERSEY: My company (iCIMS) is hiring for a Customer Marketing Program Manager. Please reach out if you are interested and have any questions about the role! Having experience using Influitive would be a huge plus. https://careers.icims.com/careers-home/jobs/4593?lang=en-us&amp;previousLocale=en-US

Hi all, I was laid off from my position. If anyone has any leads for advocacy positions (ideally a company with a team) please let me know

Lovely.

Kind of an odd one to post here, but figure the job might be a fit for someone or someone who knows someone.
Or even a team.

Looking for: Sales/BD support (contract -- individual or agency)

Case Study Buddy is going to be looking for some interim sales/business development support while I'm OOO on paternity leave in November/December.
Someone who can field inbound calls that I could train up in the months of September/October. The volume is very manageable right now, but we need someone to handle it while I'm out. We're also open to someone who can do some outreach/lead gen as part of this.

It's a tall ask on a short deadline, but I'm throwing myself into getting whomever up to speed and ready.
If you know a vendor or a person who might fit the bill, please feel free to DM.

Hi everyone, I was part of a huge round of layoffs at Pantheon in July (our team went from 24+ people to 11). I'm actively looking for senior customer marketing manager roles or lifecycle marketing manager roles. Would appreciate any leads and happy share my network. Thank you!

@Alexie Glover hello hello! I'll DM you

Hi folks! Stripe is hiring a contractor position to manage our Customer Reference Program. We're looking for someone experienced with reference tools (we currently use RefEdge) and is passionate about working closely with sales leadership to drive program adoption and growth. Details and JD to follow shortly; please DM me in the meantime if this is of interest.

Any contractors out there interested in dipping their toes into contracting through an agency? Early days, but there is an opportunity on the horizon that would offer the right person the chance to get in with a stellar team supporting even cooler clients. DM me

For anyone interested, I may be able to make an introduction here.

I have an opportunity for a contract-based Customer Marketing role (minimum 90 days with potential to turn into full time), really strong leadership. Not the right fit for me but happy to discuss with anyone who’s interested!

A recruiter reached out regarding a Director role over Lifecycle Marketing at an online mental healthcare company, looks like a cool opp. Is anyone looking I can refer?

@Ciana Abdollahian thank you!

@Abby Hyson I reached out to the hiring manager and she said she needs someone in the UK

Has anyone interviewed or applied for the Toast job?

Remote, director-level job touting benefits such as "sometimes jeans" and "omg PAID time off". Job market is wild right now...

Fun! Love this brand, and they used to be one of my customers.

Hi @Mo, it looks like the CMM role has been taken down.

Not sure about the broken links, I will be sure to share this feedback with our team! Thank you.

Just a general comment to everyone that posts job listings here especially in the areas of customer marketing/advocacy and reference. A huge thank you for sharing and letting us know about these great positions. I truly feel like I’m in a community and I know all of us who are looking for our next “home” really appreciate this.

Also, clicking on some of the listings (e.g., the Global Head of Paid Search one) shows this page.

The CMM role seems to be unlisted - is there a separate link?

I’ve seen this posted as hybrid and remote so it might be worth applying either way.

Hi all - I'm looking for a contractor to help with Influitive admin... ~8-10 hours a week. Let me know if you know of anyone!

@Marissa Bird hi! also, anyone interested feel free to DM me about this role/team... i was there a few years ago also and know a thing or two 🙂

That Blackbaud salary range looks super low

Anyone have thoughts on Sovos and Blackbaud? Someone is asking 😄

Have a question about a company you are interviewing with? I’ll happily be the conduit for helping you find others who have experience with that company and even the interviewing process.

DM me the name of the company you’d like to learn about - I’ll post the name in here and ask for feedback. If someone answers me in DM, I’ll ask if I can connect you.

Let’s support each other in this journey 🙂

PS: I’m interviewing at Payscale and ScienceLogic

Ok, that is similar to her experience so far, ty for sharing.

Hi Mary, I interviewed with the recruiter there at Versa as I was a perfect for their role and he was going to send me on to the HM but I never heard back.

Anyone have any thoughts on Versa Networks - DM please 🙂

Hi @Charlotte Weiss and @Bree Bunzel. I'm based in UK and equally have an interest in the CS roles that pop up state-side. Keen to apply my blended skillset and focus more on CS. Would love to connect and share thoughts and experiences. Ajay

@Jennifer Lyons yes

Is CED “community education”?

Anyone with CMO aspirations? Let me know if you are interested in this position. Confidential “CMO” search for a large, private equity owned company headquartered in the Midwest. This is a recurring revenue business, operating across the U.S., on its way to 2 million customers.

We are looking for senior-level marketers who have deep experience with recurring revenue businesses, whether subscription-based or membership-based. The priority is finding someone with deep customer acquisition experience, but we will consider marketers who lean towards loyalty and CRM, too.

The company is headquartered in a large metro in the central time zone, and while the CEO would like the new CMO to live locally, and be in the HQ office five days/week, hybrid scenarios are possible.

The profile we’re seeking is detailed below:
• Recurring Revenue – Subscription-based or Membership-based business models
• Acquisition – Priority is customer acquisition experience (KPI’s: CPA, LTV)
• Traditional Tools – Radio, TV, Outdoor, Direct Mail, Print
• Digital Tools – Paid Search, Paid Social, Email, Display
If this opportunity sounds interesting to you – or someone you know – please reply with a resume, for our eyes only. We’ll take a close look, and if we think there is strong potential for a match, we’ll get back to you with more details on the company, compensation, etc.

This one specifically is #lifecycle and Customer Marketing (no Advocacy that I see) and @Luke Reynebeau is in the community. https://www.linkedin.com/jobs/view/3650773855/?alternateChannel=search&refId=w7mPfEsZ[…]mxZ%2BPoLw%3D%3D&trackingId=TnfkJtDn0e5%2FTeaBB%2Bqxmw%3D%3D

Anyone using TikTok? Ryan on our team had some fun and dropped customer marketing and other marketing jobs into a tiktok here!

EU/UKI role. Not affiliated.

https://jobs.smartrecruiters.com/Freshworks/743999915818224-lead-customer-marketing?trid=463ac537-35c8-4256-8fe4-47ea285de0a6

Cover letters and thank you notes: old school or much needed? If yes on thank you notes, who do you include? Recruiter for phone screen? Hiring manager only? What practice do you like to follow?

@Kyle Tansley I was really excited when I saw the role given I have supply chain, healthcare, and ecommerce experience. The feedback I got when I spoke with them was that I am overqualified. Did I read too much into the job description? Are they trying to lowball on salary? It seems like they could definitely benefit from someone with more experience.

Very helpful! Thank you!

Hi all! I’m looking for a contractor while I am out on mat leave to cover a few essential customer marketing programs - primarily our Client Advisory Board and our monthly community newsletter. This would start in August. Please DM me if you might be interested or have questions. Thank you!

Hi @Bree Bunzel thank you for sharing, would love to connect and hear more! Keen to hear about the pros and cons, and how you were able to find a company open to hiring a global role in ANZ. Even my own company has said that global roles are really just meant to be based in EMEA and NA, so definitely want to hear more!

Hi @Charlotte Weiss 👋 I'm based in Sydney leading CM globally for Dropbox 🙂 It was a long journey starting out in a regional APAC PMM role and building momentum & impact. A lot of pros (best of both worlds, afternoon flow time) and some cons (ie. waking up 4:30 AM for calls most days, lots of travel). Happy to connect to share more

Found a job I am very interested in. Got a referral to the hiring manager who was impressed with my background. Several people at company looked at my LinkedIn profile and I was invited to interview. Had phone screen today with recruiter and she said I was overqualified…They feel the role is a ‘lead’ and not even a manager, yet they want someone to implement their program from the ground up. I am so deflated. Anyone successfully get past this ‘overqualified’ label?

I thought this job ad mentioning exhilarating was kinda funny.

Dropping some jobs here that I found today:
https://jobs.sap.com/job/Global-Customer-Marketing-Manager/946908901/
https://boards.greenhouse.io/braze/jobs/5109999?gh_jid=5109999
Boston: https://grabjobs.co/us/job/full-time/customer-service-guest-services/customer-marketer-advocacy-start-immediately-23310959
https://www.themuse.com/jobs/gladly/voice-of-customer-content-marketer
Low salary for a Senior position: https://www.ziprecruiter.com/c/Tempur-Sealy/Job/Senior-Customer-Marketing-Manager/-in-Lexington,KY?jid=78842df44770347a

Thank Ashley! I just applied. The role sounds so exciting!

Hello, I also applied. Thank you for letting us know about this position!

LOL 😂 😂 😂

I needed that laugh today, Shannon

I am clearly 12 years old and/or not fully awake, because I read this listing as USA Farts. 🤢

🙏 thank you @Ammir Gill.

Thank you soo much! I applied to CallRail before I joined this group but I haven’t heard back. I saw your comment on LI and I also sent her a short message introducing myself. I would love if you could speak to her as well. I appreciate it so much!

I will also likely have a role opening up next week - I will post here for sure!

I am sorry to hear! I see that CallRail is hiring a Customer Marketing Manager, I know the hiring manager and her Director as I used to work there. Happy to put in a good word for you.

The job is expansion focused, so take a look and let me know if that's up your ally.

The team is amazing and overall a great place to work. I would definitely go back if I were able to get a role at a higher level.

Hi all,

I was recently laid off and am currently looking for a role in customer marketing. I have extensive experience in the field (about 6 years or so) and also have an MBA. Please let me know if you or someone you know may be hiring (especially if it is a remote role). I am attaching my linked in profile below. Thank you in advance!

https://www.linkedin.com/in/lucy-tekneyan-mba-18b03a86

Thought I would flag that Rattle is actively hiring for a Customer Marketing Manager to build and own the function. (I dropped out of the interview process after accepting a different offer)
Comp was around $120k

Hey all, my son is looking for a part-time online job, he doesn’t have a lot of training, but he’s got my help 😄 He’s willing to be entry level. I think a paid internship would be good. Do you know of anything?

@Kristine Kukich makes sense! I loved working in Boston, and there just isn't the same sort of passion here in Sydney when it comes to tech companies

@Tim Jahn would be incredible at this!

I think it's size driven, @Charlotte Weiss. We have one Aus-based person right now on our CS team, and would certainly accept applications from anyone else that might like to join from there.

I always love seeing these customer advocacy jobs pop up, but I'm based in Sydney, Australia! Would any of them ever hire someone fully remote from Australia? Not open to jobs at the moment and very happy in my current job, but in the future it'd be great to work for a US company (West Coast for timezones), but continue living in Australia. I lived in Boston for four years, and made the move home to Australia just 1.5 years ago, missing those American tech companies!

Any experienced contractors looking to pick up a new client in the near future? The Porter Consulting client base is growing and we're seeking at least one more person to join the team for ~15-20 hours of work, likely beginning July or August. We're specifically looking for people who have contracted or worked for/with an agency before. Please reach out via DM with any questions.

or both!

Either a bad recruiter, or not a real job.

i still haven't heard back from the recruiter. interesting that the VP came up through customer marketing!

A recruiter reached out to me about this role as well and I said I was interested in speaking with the company and I got a strange response that was delayed.

Doubt I'll be hearing from them. I did also notice the VP of Marketing at Aspire came up through customer marketing. And, as mentioned above, brought on his former CM manager from UserTesting.

Fun fact: I recently realized I’ve applied for the same role THREE times…with three different agencies! I applied over a month ago and met with a recruiter. Never heard back. Applied the other day and recruiter called and told me the name of the client. I applied for another role and a recruiter called and it was the same company. I went through my notes and realized it was the same client who has several different agencies looking for candidates. SUPER frustrating

Yeah its so frustrating when they aren’t actually hiring but have a promising position listed.

@Marie Elliott yup…constantly over last few years. I was rejected at Veeva and I have healthcare AND customer experience.

The one at Veeva gets reposted constantly also.

Yes, I see something similar with Drata, that’s been around for awhile. I really dont think they are hiring.

Intermittently I do look back to see what jobs I’ve interviewed for are still posted and unfilled. Today I looked at Signifyd. I applied in Jan. got and interview in Feb. through a referral, got a prompt rejection, and at the same time noted that many other fantastic folks in our community have applied. The role has ‘reposted’ as fresh/new on LinkedIn several times and is still on their website. It seemed like a really good role and they were just being picky, but I noted the person who referred me in is no longer there, so maybe things are not good there. Just wanted to share my experience as it’s frustrating applying for roles that go on hold, aren’t real, etc.

Good point, Cara.

From my time in sales only some states require consent for recording calls (For example California requires everyone to agree to being recorded), but I think every time I was interviewed they were recorded by the employer so maybe you could ask for the recording after the interview?

Does anyone else record their interviews? For your own listening/improvement, etc?

Do we all agree that $38/hr is way too low for this very specific role:

Hello Jennifer, I came across you on Linkedin and wanted to check If you are currently available in the job market and interested in the Customer Advocacy Manager position. So, we can discuss this further. Please feel free to reach out at your convenience and call me at to learn more about this opportunity

Please note that this is a part-time job and the standard week would be 25 hours. They can discuss flexible timing with the HM during the offer or during the interview.

Pay Rate: $35-38/hr.

Remote

Job Title - Customer Advocacy Manager

Job Location - 6220 America Center Drive, Suite 100, San Jose, California, United States of America, 95002

Job Start Date - 5/22/23

Job End Date - 11/17/23

Job Description

The Corporate Marketing team is looking for a part-time Customer Advocacy Manager to help build our Customer Advocacy program to increase customer engagement, loyalty adoption, and advocacy. You will partner with Product Marketing, Customer Success, Sales, and our Creative teams to facilitate the amplification of the voice of the customer. You will help support future stages of integrated marketing experiences across our entire ecosystem of prospects, customers, and partners.

The ideal candidate should have a customer-first mindset and understand the behaviors, needs, and touchpoints that contribute to successful customer journeys from awareness and consideration through to renewals and advocacy. This role requires a self-starter mindset to impact the growth of our community of brand advocates.

Responsibilities

● Support building a healthy customer advocacy pipeline, recruitment, and request fulfillment process

● Vet advocate leads* internally prior to contacting the customer

● Capture pre-interview notes on each customer, their business, and how BILL solutions have helped them succeed

● Follow up on leads from - executives, product, event marketing, sales, customer success, and from third-party review sites like G2, Capterra, Trustpilot, etc.

● Be an active advocate of the BILL Customer Community

● Track cross-functional activation requests

● Request fulfillment for customer advocates to participate in various communication, marketing, and sales activities

● Follow up with appreciation gifts

● Synch with the team on reference utilization and other tracking tools (e.g., Reference Edge)

The Ideal Candidate

● 5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs

● A passion for identifying and connecting with customers across a diverse set of industries and thinking strategically about how the customer’s story will help BILL win more customers

● Customer-centric mindset and experience serving as the voice of the customer

● Experience with content production and editorial storytelling

● Results driven, able to function well in a fast-moving environment

● A strong collaborator

● Detail-oriented and highly organized

● Exceptional communication skills, both written and verbal

● Experience with Google Workspace, Asana, Salesforce, ReferenceEdge, Seismic, User Evidence, Slack

Regards,
Abhishek Yadav
Associate Technical Recruiter

AIT Global Inc :: WBENC | MBE Certified
228 Route 34 , Matawan, NJ 07747
(P):
(E) : abhishek.yadav@aitglobalinc.com|abhishek.yadav@aitglobalinc.com
(W): www.aitglobalinc.com

It’s so misleading… it just shouldn’t be on us to figure out the salary. We are just trying to get through the interview :(

But since I can't, I'll write you up a little diddy and send it your way

I would hire you if I could!

Hey all, I’m looking for another Community position. I could use your help:
1. Share why you like me as a community manager (so I can put it on my site/resume/linkedIn)
2. Share why you’d hire me if you could 😄
3. Intro to anyone hiring for community/user groups/etc
TY

So don’t bother with the request for a video interview before even speaking with a live person?

Thanks for sharing the link!

I’ll be late to join, but I’ll be on by the half way point.

Whoever wants to jump on the jobs call today: https://us06web.zoom.us/j/84449052789?pwd=NURySDEzaFJSUTZUaDYxUXh1U2dNdz09

Not affiliated, just trying to help peers looking for a new role.

Sr Customer Marketing Strategist at Drata (Remote - US) + Comp explained in JD: https://drata.com/about/careers?gh_jid=4243413005

I interviewed well for the DesignIt role - seems like a great company owned by Wipro - but the pay was way below par and I was shocked coming from Dell with my experience. I could’ve gone further in the interview process but the pay was not what I am worth

@Val Geisler did you want me to pass on anything in particular, or just his name? Feel free to DM me any specifics for this.

great, much better to have a close connection =)

@Ari Hoffman, I can reach out to her or have my colleague do it. She actually knows Jen.

Yup! appears Jen Salazar is hiring manager

Is Jen Salazar the hiring manager? I don’t know her well, but am connected with her and can relay a message or make a connection if anyone needs

I don’t! I think she came in right after I left

@Val Geisler unfortunately I don't know the hiring manager https://www.linkedin.com/in/jencsalazar/ -- she came after me. I'm really glad to see they are prioritizing CABs though! That was not the case when I left. @Cara Peterson (also ex-Momentive) do you? I do see LI connections to Jen with Heather Pritchett @Leslie Barrett @Allison Hughes @Ari Hoffman

Hey @Alexie Glover - thanks for sharing this! I’d love to take you up on your offer to make an intro. Can you do that for me? Or should I just apply directly on their website right now?

@Megan Donaldson at Zoom do you know the hiring manager? I'd love to share why @Tim Jahn is the ideal candidate for this role!

Here’s 3 roles I’m hiring for on my team:
• Sr. Manager VoC Programs
• Sr. Retention Marketing Manager
• Customer Engagement PM
https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Sr-Manager--CX-Research---Design_RP1027873-2

https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Sr-Customer-Retention-Marketing-Manager_RP1027950-1

https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Customer-Engagement-Program-Manager_RP1027958-1

@Kevin Lau I have to ask...didn't F5 just have layoffs? How is it that you're get 4-5 roles? In other words...when so many of us are being asked to do more with less, what's your secret to doing more with more in this econ environment?

@Kevin Lau if you want to know what a pleasure it is leading @Tim Jahn I will hop on a call any time and wax poetic for you

This is a partner marketing opp I thought might be interesting https://www.linkedin.com/feed/#:~:text=https%3A//www.linkedin.com/posts/hollymeredith_te[…]2DMYhj%3Futm_source%3Dshare%26utm_medium%3Dmember_desktop

This came across my LinkedIn messages - let me know if you would like an introduction to Collette about this opportunity.

This is a great question Jennifer. As a freelancer, I struggle with this myself. I landed on a portfolio with detailed project descriptions but without naming clients. I only name them when I’m asked to provide a reference. It’s not flashy, but it gets the job done.

Hi fellow CX professionals. Question: those of you who have tackled creating a portfolio or website for your ‘work’ what have you included and how did you make it cohesive and in line with your core activities? How have you handled so it doesn’t step on past employers toes? Do you even try to capture those cross-functional projects that never took flight but you spent a lot of time on?

in LA no less!

Fabulous, thanks!

Please send their information along because I think she is going to need to be flexible. I have made introductions for a number of people in a variety of locations. I will DM you my email address.

Hi @Jeanne Talbot do you know if the location is a dealbreaker? I have a Denver-based advocacy pro who’d be ideal for this role

Hello Channel: I have a bit more detail now, so I’d like to reshare my original post. If someone has expertise in community management for Higher Logic Vanilla and ideally experience working with more senior IT roles, I have a client looking for a 3-6 month full-time contract. This community would run more like an advocacy program than a traditional community. They need help with implementation and then management from point of launch.

If you are interested please DM me. Feel free to tag anyone who you think might be as well. Many thanks!

Ty this is great. Would you be willing to share on a jobs/career call sometime?

Totally happy to talk to anyone about how this came about! My new role is focused on growth product marketing aka lifecycle aka customer campaigns. I have a lot to learn about the new role and company, but it was 100% with help of others that I figured out how to position my experience to be relevant for this role. Please reach out here or on LinkedIn if I can help anyone noodle on ways customer marketing can be relevant to other roles!

Posted in another community: Abnormal Security has an opportunity for someone who is early in their Customer Advocacy/Reference career. The person will manage our online Customer Community (already launched with good engagement) and also help with recruiting customers and writing case studies and other customer assets for Mid-Market customers. See below and spread the word if you know any candidates. Thanks!
https://careers.abnormalsecurity.com/jobs/5569341003?gh_jid=5569341003

Hi there! I am new to this channel. Thanks @Jeanne Talbot for adding me! Happy to be here. :)

I was laid off this morning and I am fresh and new on the market! Previously, I was working for Microsoft as the product marketing manager within the worldwide learning team focused the customer experience. Currently, I work for MasterControl as their Customer Marketing Manager focused on customer experience. My last day is next Wednesday and I am eager to find the next opportunity! If you have any recommendations on current open positions, please DM me.

Yes, I remember the salary being low.

Different Director on that team now though.

Great company, enjoyed the team I did meet. And used to work with them in partnerships. Always a good time.

I want to say I interviewed for that ages ago as well. They hired someone "cheaper" and local.

I think they were hiring for that role late last year, too. Maybe just something similar?

One of my favourite people is expanding her team! If you're looking for a remote Senior Customer Marketing Manager opportunity, check out the posting at Expel! You'd be working with a 2023 Base Top100 and CMA One to Watch! Courtney is passionate about surprise and delight and has implemented some of the most innovative customer marketing plays I've seen in the last few years! I'd be happy to make an intro for anyone interested.

Nope, they would be reporting to our director of Growth!

Are they repotting to you?

Come work with me! Celigo is hiring a Customer Marketing Segment Manager!

Hey all! Posting for those looking for an open opportunity.

I am headed to a new opportunity in a few weeks, and would love to help my current company backfill my role. The role is Customer Marketing Manager, but I believe could be changed to Sr CMM or even Director (as you manage & strategize the whole thing).

This is a true customer marketing function, covering lifecycle, CS at scale, product GTM for customers, expansion, advocacy, and strong focus on community. The company is primed for customer marketing to really take off and be wildly successful. New Sales & CS leadership bought in to be partners.

You’d enter the role with projects in flight to pick up, and lots of runway to make things your own and improve it.

You can probably tell I’m super excited for what’s in store.

If that sounds interesting to you, please reach out. Would love to connect, share more, and answer any questions.

Can you/she share the job description?

Bianca Woods may be joining us soon and is available now on LinkedIn

Not too many @Mary Green (Owner CMAweekly) 😞

Any new leads come up @Audrey Zigmond

Great post!!

https://www.thoughtworks.com/careers/jobs/4852986

https://jobs.sap.com/job/Newtown-Square-Customer-Marketing-Senior-Specialist%2C-Global-Customer-Advocacy-and-Events-PA-19073/901459201/

https://jobs.molsoncoors.com/MolsonCoors_UK/job/London-Customer-Marketing-Executive/900740501/

https://angel.co/jobs?job_listing_id=2561541

Job at Notion if you’re local to SF or NY (in office required days). Great brand https://boards.greenhouse.io/notion/jobs/5507105003

I saw that, it would be working with Daniel C. he was previously at ChiliPiper and Pavilion. He’s the head of community.

https://www.linkedin.com/posts/greatmarketing_apply-hiring-customermarketing-activity[…]655404822528-Cl1p?utm_source=share&utm_medium=member_desktop Saw this Head of Customer Marketing at Apollo.io posting today

Very good to know, thank you @Jennifer Lyons
How’s it going @Kathy Fava @Jake Sotir
@Audrey Zigmond did the post yesterday on LinkedIn help at all?

Here are some jobs I found last night:
https://boards.greenhouse.io/junglescout/jobs/4787069004
https://boards.greenhouse.io/ssreferrals/jobs/4832440
https://boards.greenhouse.io/autopilot/jobs/4790775004?gh_jid=4790775004
https://boards.greenhouse.io/checkr/jobs/4802746
https://jobs.lever.co/includedhealth/f3ac4acc-782e-4c48-800d-ba04ea110c1e
Some jobs that do not appear to be on LinkedIn
https://careers.adama.com/job/Remote-US-Customer-Marketing-Manager-OR-97458/844709401/
https://boards.greenhouse.io/bombas/jobs/4452323
https://www.ivanti.com/de/company/careers/job?gh_jid=5503722003
https://jobs.lever.co/frontify/1f80d835-0e32-46f8-b96c-6e15555a4930

Sharing… I applied at ontra for a senior customer marketing role at the end of January. They ended up promoting from within and changed to role to focus more on writing. It looks like a great opportunity but would focus almost exclusively on interviewing customers and writing case studies. The new title for the open headcount is Customer Advocacy Manager (Financial Writer). https://www.ontra.ai/jobs/?gh_jid=6522627002 If you are interested DM me and I can hopefully provide some additional insight.

Hi CMA community! I lost my customer marketing job a few months ago, and I'm looking for a new one in NYC (or Remote). Could you do me a big favor and "Like" this post so it gets more visibility? Anything helps 💗
https://www.linkedin.com/feed/update/urnactivity:7028776892568621056/

BTW, if your company is hiring I have 8+ years of global SaaS marketing experience, 6 of the last where I specialized in customer marketing. I'd love to connect if you know anyone looking for a creative, passionate & collaborative candidate like me.

I would be cautious yes, however, if you are in need of a position and money it’s understandable to take what you can get. I hate saying that, but if we dont have food and shelter, we can’t really keep job searching.

Were you looking at the reviews for customers or employees? What’s the company? I dont think there’s any harm in sharing as it helps others be cautious.

I'm looking at a role in Customer Support Management. Not exactly Customer Advocacy, but could be a good step toward professional schmoozing with those departments. Several different review sites' reviews are 4.3-6 range. However, Glassdoor is 3.3 and several reviews on G2 mention frustration at "no phone number to talk to a person." For me this puts the role in the "tread cautiously" category. Thoughts?

Based on that idea from Jake, please look at Glassdoor reviews, few people leave negative reviews so if there are multiples, take time to really consider working with a company.

I’m trying to remind myself that it’s ok to be picky when looking for the next opportunity. And not to jump at one just because it’s there. I received an offer yesterday from a company that I’m more than likely going to turn down. A lot of it gut feeling, some of it is some not-so-great Glassdoor feedback. But it’s hard to say no to something when you don’t have anything else to fall back on!

Share what you are up to, it inspires each other. Additionally, this call is pretty great https://www.linkedin.com/video/event/urnugcPost:7013702294458286080/ <!channel>

the VP, Claire, was very lovely. Seems like a decent opp, i’ll keep pursuing it

let us know how it goes!

@Kyle Tansley taking this call in 20 minutes lol, figured why not

Posted in the other CMA slack (HubSpot)
June Zhang [10:25 AM]
Sr Customer Marketing Mgr role at one of my customers, Jama Software. Happy to intro you to hiring manager! https://www.linkedin.com/jobs/view/senior-customer-marketing-manager-at-jama-software-3381308115/

Thanks @Mary Green (Owner CMAweekly) .. I’ll check these sites out too!

Greenhouse - customer marketing:
https://www.google.com/search?q=site%3Aboards.greenhouse.io+customer+marketing&biw=1[…]L2gBcAB4AYABa4gB6A2SAQQxNy4ymAEAoAEBwAEB&sclient=gws-wiz-serp

Keywords I search for (in our profession): Customer marketing, advocacy, references, reviews, Influitive, Refedge, Slapfive, customer engagement, customer experience, retention marketing, expansion, CABs or Customer Advisory board.

Past month of customer marketing jobs on Lever:
https://www.google.com/search?q=site%3Ajobs.lever.co+customer+marketing&biw=1800&bih[…]CcAB4AIABgAGIAckTkgEFMTQuMTGYAQCgAQHAAQE&sclient=gws-wiz-serp

Advocacy:
https://www.google.com/search?q=site%3Ajobs.lever.co+advocacy&biw=1800&bih=986&tbs=q[…]cAB4AIAB-AGIAeoVkgEGMS4xNy4ymAEAoAEBwAEB&sclient=gws-wiz-serp

It is hit or miss @Samyuktha Narayan

Google jobs was really helpful too @Lauren Higbee (thank you for sharing)

Team- While on this topic, any advice on searching for contracting positions in marketing/customer marketing on LinkedIn? Or are there not many advertised? I also put keywords and the results are all over the place!

Not LinkedIn specific, but when I was job hunting last year, I also found roles on BuiltIn and peoplefirstjobs.com in case you're looking at exploring other job boards

@Jennifer Lyons if you can DM me the links I can look, sometimes there’s some weird filter exclusions that happen

Here’s one way I’ve searched on Google for positions that aren’t always on LinkedIn: Note the tools section of Google says past month. https://www.google.com/search?q=customer+marketing+apply&newwindow=1&biw=1800&bih=98[…]gEcAB4AIABuAGIAe4ZkgEEMC4yNJgBAKABAcABAQ&sclient=gws-wiz-serp

You could try putting the "mid-senior level" or just "mid-senior" in the search bar instead of the filter and see if that helps.

Searching by skills is also helpful, though maybe not in this case, which is pretty specific. My problem is the opposite. I ask for something specific and get all kinds of nonsense back.

One thing you could try is searching certain key terms that would appear in a job description rather than a specific title

A few different ways, but for example: search term ‘customer marketing manager’ and then filter on ‘mid-senior level’ ‘Remote’ date posted ‘Past week’

A senior marketing manager role a contact shared with me did not show up despite it fitting with the above criteria.

Please share how you are searching so we can help 🙂 This happened to me before too.

How are you searching now, Jennifer?

Any of you nice folks have any suggestions/advice on job search criteria to use on LinkedIn? I keep finding instances of jobs that I believe should show up in my search don’t.

Hi All--twice in one day I’ve seen jobs for customer marketing or community management that want a portfolio website with examples of my work and the associated business outcomes just to apply. Pass?

I'm working on Mary's #1 "Confidence Sells." This is really effective. A variation on this theme is writing your LinkedIn Profile, "Tell me about yourself," resume summary, cover letter the way you think your biggest fan would - maybe a manager who believed in you, a mentor or coach, a friend... This idea is to get out of your own way. I love this idea!

It was a great session. I learned a lot about how to approach (and not approach) an interview...things I had no idea I was getting wrong. I also learned a ton about ways to go about a job search that I hadn't heard anywhere else.

NP, I’m really trying to encourage you all to share your experiences here, it helps to have the support of others in this journey.

ahhhh so sorry I missed it. was planning on joining and then something came up that pulled me away. thanks for the recap!!

@Mary Green (Owner CMAweekly) - thank you for organizing the he call. So many great ideas. I certainly learned a lot today and going to try adopt many of these. I look forward to to sharing how things go and collaborating with this wonderful community!

Extremely helpful! Thank you for sharing!

If you missed today’s Job Seekers call, you missed a really good one.
Here’s what we covered:
1. Confidence sells - how do you sell yourself (maybe you need to sell yourself as if you are your client to eliminate that emotional attachment)
2. Personal branding - how do you stand out (being awesome isn’t enough - you have to be different, and have an IT factor to stand out against 400-500 also applying for that job)
3. Flux in the Job Market - even getting a job isn’t reliable with others being laid off after a few months - companies do not seem to care.
4. Cold Outreach - you don’t have to wait around for a job posting, start emailing and asking if they need help in Customer Marketing - it works for sales, why not us? (I’ve done it successfully for years). There’s very little competition.
5. Use short messages (sounds more genuine) - Hi, I’m Mary, I’ve helped companies scale advocacy through their community efforts. Is this an area where you might need help in the immediate future?
6. Finding people to reach out to - Focus on industries, companies who are customers for certain tools, people active on LinkedIn, CMOs who talk about advocacy, etc. Some industries are more stable today than others.
7. Collaborate with other Job Seekers in our profession - seems counterintuitive but Customer Marketing people constantly give to each other. You’ll learn which companies have dead ads up (they aren’t really hiring), who takes forever to hire, why others were turned down, etc. Get active in this channel. Let’s help each other get work/money/hired!
@Jake Sotir @Tyler Johnson @Jennifer Lyons @Samyuktha Narayan @Kathy Fava @Lauren Turner @Marcus Painter

Invite others who want to collaborate to get hired.

Thursday at 12PM EDT we will have a zoom call for Job Seekers, maybe you can join us and we can discuss some ideas. Maria Sturgeon suggested job options beyond Customer Marketing as 1 topic.

it's all good, but I appreciate it. tough time to be at a tech startup. i'll land on my feet!

OMG, @Jake Sotir I am so sorry. That really stinks.

hey all - in a cruel twist of fate after a very fun morning, I've been let go from Reprise due to sweeping budget cuts. If anyone has anything open, please keep me in mind!

My colleague, Nick Leman (over in customereducation.org) is hiring a community manager! Let me know if you'd like an introduction.

I’ve heard pretty decent things from Ring Central