Paola's Profile
Paola
Recent Messages
#open-share - September 30, 2025 at 06:57 PM
Such a good read <@U09E7QN7R27> + Gemma! I hope you feel better, I'm in the same boat with COVID for the whole family π«
#dallas - September 30, 2025 at 04:41 PM
It is super good! π€€ Here's an invite:
Dallas CMA Meetup Dinner
Nov 20 β’ 6:30βββ8:00β―PM β’ Fortune House Chinese Cuisine β’ View details & RSVP
#dallas - September 30, 2025 at 02:49 AM
Sorry, COVID brain π· yes, 11/20. Agree, I was thinking of you Cheyenne, since Irving is a bit closer to Arlington/FTW.
Does that work for everyone?
#dallas - September 30, 2025 at 12:51 AM
Looks like we have an unanimous decision of November 20! Have y'all been to in Irving before or off Royal Rd?
#dallas - September 29, 2025 at 03:40 PM
Cool! Looks like Thursday work best for us! Let's do a new poll with options for November/December. One moment π
#dallas - September 27, 2025 at 02:20 PM
Also, plz excuse my missing S on Wednesday π
#cabs - September 26, 2025 at 11:45 PM
Ekkk this was always a tough one to nail down but what I've done before is:
β’ if there are no breakouts, then we record that with professional videographers OR we used to just record the audio on Zoom at another company
β’ If there are breakouts, then assign someone from your org who isn't presenting to be the dedicated "scribe" and capture feedback into different categories: challenges, feature requests, feedback - support, opportunities, follow up actions, open questions, etc
Last time I did this, I created a new tab in a google sheet and added the name of the attendees as a drop down category so whenever someone captured something they said, we can attribute who said the thing to properly follow up with them
#dallas - September 26, 2025 at 11:41 PM
Also, inviting @Maria Colusi who lives in both Dallas and Chicago π
#dallas - September 26, 2025 at 11:40 PM
Ooo looks fun! Thanks Cheyenne for the invite!
I wish I could make it but it's my birthday week (10/24) so I'll be at a Halloween carnival that evening.
We should do something before EOY again tho! How about Nov?
#8-references - September 23, 2025 at 07:27 PM
Love that @Alexie Glover! Do you still include info on what they want to talk about? Do you mention to the customer that it's a private networking with a prospect?
#10-community - September 19, 2025 at 08:07 PM
Hi @Shelly Ryder, I really align with your thought process β I followed a similar approach during my time at ThoughtSpot, where I authored 400+ KB articles.
Many of those ideas came from:
β’ FAQs our community members asked across multiple threads
β’ Common questions raised during office hours with our professional services team
That work eventually evolved into a branded ββ page within our community, which highlighted best practices recommended by our CS and PS teams. It became a scalable way to drive digital customer success.
I also developed a βSuccess Seriesβ, a weekly webinar where weβd dive deeper into popular topics from office hours and User Group events. Many of those sessions also turned into articles, creating a strong cycle of knowledge sharing.
#general - September 17, 2025 at 07:36 PM
In past roles, Iβve typically partnered with product teams on shaping these type of strategic questions to validate whether our planned product/company direction aligned with future-looming customer priorities.
For example, if we were considering an AI-focused investment in our products, we might ask: βHow much is AI currently incorporated into your XYZ strategy?β
Other questions that come to mind:
β’ βWhich emerging technologies are you prioritizing in the next 12β18 months?β
β’ βWhere do you see the biggest opportunities to improve business outcomes with XYZ?β
β’ βWhat challenges do you anticipate as you scale your XYZ strategy?β
@Daniel Palay - I know this is fresh on your mind with our upcoming CAB
#jobs - September 11, 2025 at 07:24 PM
A former colleague works at Squire and sent me this but super happy where I'm at so passing it along! π lmk if you want an intro to my friend, I'm sure she's down to refer someone
#open-share - September 05, 2025 at 07:13 PM
Happy birthday Ciana! π
#general - September 05, 2025 at 07:12 PM
Happy birthday Ciana! π
#general - September 04, 2025 at 03:16 PM
I use Descript for clipping longer videos into smaller clips for social. I know that there's a way to record a video directly within the system, but I don't think there's a way you can give customers guest access to the system to be able to do that.
I believe there is a way to create a "Room" and then invite people to that room, but it wouldn't be "self-serve" or "async".
I've seen other tools that have done these testimonial videos, Slapfive and Deeto are two I can think of.
#general - September 03, 2025 at 12:04 PM
Hey @Mary Green (Owner CMAweekly), the calendar invite shows up on Tuesdays vs. Fridays
#general - August 29, 2025 at 07:02 PM
Thanks Mary for hosting, great convos! π€
#dallas - August 27, 2025 at 03:08 PM
Yes! I'm still able to make it. Been looking forward to it!
#general - August 21, 2025 at 09:08 PM
+1 my last company had built a custom Reference object in Salesforce and were able to correlate that to opportunities in Salesforce. Wasn't 100% purpose built for it, but got a good amount of the job done.
Before then, I used to use Slapfive for this, as they had their own widget within Salesforce for References
#general - August 21, 2025 at 09:06 PM
I love that! Miro used to do some really great "celebrating a new year" report. I published this during my time at ThoughtSpot where I highlighted the addition of product ideas which was something that we crowdsourced via the community in the first place.
#dallas - August 19, 2025 at 06:33 PM
+1 that, thanks Bria! Excited to link up + Amanda
#dallas - August 19, 2025 at 02:08 PM
<@U08MBG24LRM> has joined the channel
#open-share - August 11, 2025 at 08:56 PM
Congrats @Cara Peterson and to Commvault! They gained a star β
#jobs - August 09, 2025 at 12:09 AM
I'm sorry that was your experience π That's not the typical experience they strive to provide. I hope you were able to provide them with feedback in a post interview survey
#general - August 08, 2025 at 08:20 PM
Also, gotta plug in @Joel Primack's which was my intro to the man, the myth, the LEGEND π
#general - August 08, 2025 at 08:20 PM
During my newborn days, I was super big into on Spotify. It's def more community based, but SO good and filled with lots of Templates and Guides.
#jobs - August 08, 2025 at 07:09 PM
But shameless plug that Grafana is amazing and has a great culture π§‘π
#jobs - August 08, 2025 at 07:09 PM
Hi @Mary Green (Owner CMAweekly), it's under the DevRel team as Community Management and Customer Marketing/Advocacy are two separate teams π
#announcements - August 06, 2025 at 06:51 PM
NICE! Go @Emily Coleman π
#jobs - August 06, 2025 at 06:34 PM
Go Cara! So happy you found a match ππ₯Ή excited to see what's next for you!
#general - July 23, 2025 at 08:55 PM
+1 on that, it's getting HOT π₯΅ but there's AC everywhere! Aug 27-29 works best for me!
#general - July 23, 2025 at 08:40 PM
I'd love it! Count me in π«‘
#general - July 23, 2025 at 07:30 PM
Ooo II'm in Dallas too!
#general - July 03, 2025 at 02:45 PM
Hope there's lots of grilling, pools, and good weather friends βοΈ
#open-share - July 02, 2025 at 08:55 PM
Thanks Joel and Sofia β₯οΈ
#open-share - July 01, 2025 at 08:21 PM
Thanks Mary! +100 to that! π₯Ή
#open-share - July 01, 2025 at 07:47 PM
π₯³ so excited to learn and collab with @Daniel Palay (once he's back from πΆ leave)
#general - July 01, 2025 at 03:57 AM
Ekkk Tightknit is seamless for Slack! π§ like buttah Very excited to see it live in this community
#general - June 18, 2025 at 03:11 PM
Currently in between so don't have access to the system, but can talk about my experience rolling it out
#general - June 18, 2025 at 02:59 PM
I was a big power user. Happy to provide my insights
#open-share - May 08, 2025 at 05:12 AM
We love a good mascot moment!