All Messages
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Got a little rant-y here - and luckily I encounter this problem less frequently then we used to - but man it's frustrating when we do encounter it - customer marketing not allowed direct access to customers (ie have to go thru CS or sales or whoever "owns" the customer relationship). Another reason why it's so important for Customer Marketing to have a leadership seat at the table.
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Today's post is all about measurement with some of the content from my CMA course:
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I'm sharing our new bookmarks and canvas feature on LinkedIn, can you come share/save/comment about the community, please?
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Oh I love more shares like this. TY 🙂
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Here's my post that focuses on how to engage and collaborate with your customers' PR teams.
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I posted today about the Top 100 nominations:
Please DM me your email if you want to be nominated!
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if you are posting on LinkedIn, please share here, it can easily become the space for CMA's to see and support each other.
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I just posted this and I'd love input from the group! Thoughts?
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This resource is 🔥🔥 :
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Are you considering the risks your advocates have to endure to be your advocate? How do you balance these risks and rewards? @Jeanne Talbot has taken the time to share from her years of expertise on this topic, but I'd love to know how you manage this?
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Can I get some shares on this, please?
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I’m loving this growth take from Zoe Scaman on LinkedIn - feels very Jerry Maguire and I’m here for it!
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If anyone is free tomorrow at 12PM EST, myself and a few other CMA pros are going to be speaking about "The Unrealistic Case Study" were we will be going over how to solve the challenge when executives ask for the impossible a just few weeks before SKO! Join to gain insights on how to manage this ask! (If you're a Legend of Zelda fan, I hope you like my presentation) Link to register:
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Let’s get together to Celebrate Community Manager Appreciation Day 2025
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Posted about VOC today and how you DON'T always have to get on the phone with them 1:1. Would love your thoughts!
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There's a small business in my area that does fun painting parties for corporate teams, I posted about them on LinkedIn. Can you like or comment?
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Excited to chat with you all about references tomorrow! 🎉 If you have a question or topic you’d like to make sure we cover, feel free to ping me ahead of time. While it’ll be an open discussion, I’d love to ensure we address anything specific on your mind!
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I just posted my thoughts and ideas for finding work in CMA based on the poll I ran last week where 46 people shared they were hired for CMA in the last year. I analyzed (lightly) the company names, employee numbers, and industries. Take a look and share your ideas for outreach to similar companies while searching for a new job in our space.
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Great post @Kristin Blye - so easy to overlook some of those, for sure! Especially the DEFINITION!
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@Sarah Koval on my team now manages reviews. 😄 She joined us recently. She would be best to sync with!