Jeanne Talbot

#general - October 17, 2024 at 03:57 PM

@Emily Coleman Happy to chat! I used a tool called ShoutOut. (There are others like it. Some have free versions too.)

#general - July 26, 2024 at 06:12 PM

I ask ChatGPT and tell it to use a pun.

#general - July 11, 2024 at 02:56 PM

Thanks for the tag @Shannon Howard! We've done it. Wildly successful. We did this with G2. Happy to share our approach and results. I'm on PTO next week but @Liza McGraw can also fill you in. We opted NOT to do this with TrustRadius (even though they offer the service as well) because their review entry is so much more detailed for reviewers. We didn't want to take them away from the conference too much. I think we paid $5K for the booth and it included a person from G2, some swag, charity donations per review, etc. They bring all the equipment.

#general - June 19, 2024 at 04:03 PM

You are a hero to this community. You have given tirelessly. I have incredible respect and admiration for you that you have made this decision for yourself. ❤️

#general - June 07, 2024 at 04:32 PM

I can support CABs, reviews, tech

#general - May 17, 2024 at 03:50 PM

Yes. I’m on PTO but I’ll make a note to post on Monday.

#reviews - May 11, 2024 at 09:47 PM

We just hosted a G2 reviews booth at our customer conference and captured 48 enterprise reviews in one day - all 9s and 10s. It was $5,500 and they send a person to staff the booth and they bring incentives and we offered a $30 gift card, Motive hat and G2 bumps it up with a $10 non-profit donation. Super successful. One thing we learned: be sure to think strategically about the booth placement on the floorplan!

#general - May 11, 2024 at 09:30 PM

We are redesigning our case study and customer quote slide templates. I'd love to see your examples for inspiration! Post them here! Thank you so much!

#jobs - March 27, 2024 at 12:01 AM

I think they have 8 people on their CMA team. 😳

#jobs - March 26, 2024 at 11:06 PM

The competition! 🚚 🛻 🚜 🚦 🦺

#general - March 26, 2024 at 06:01 PM

I have a spreadsheet that we used to evaluate. Not an RFP.

#general - March 26, 2024 at 03:44 PM

I've never thought of them as "spotlights" but I guess they could be considered that. I've always thought of spotlights as like a social card with a quote but perhaps everyone has their own definition.

#general - March 22, 2024 at 07:43 PM

@Madeline Coke Would you be open to a conversation?

#general - March 22, 2024 at 07:43 PM

@Maura Frost My CS team has just "realized" that we already have the Zendesk community module and is suggesting the same ...

#general - March 22, 2024 at 06:39 PM

This group is spicy this Friday afternoon!

#general - March 22, 2024 at 05:56 PM

Is anyone using Zendesk for building/managing a customer community?

#general - March 20, 2024 at 12:40 PM

@Shannon Howard I'm in talks with them now ESPECIALLY because they now own Upshot. The combination of case study + video is one motion, with a flat rate is 🔥

#general - March 20, 2024 at 12:39 PM

It's regrettable how I need to answer this question and it's due to the fact that we use in-house resources for post and we just don't have the bandwidth to be doing that. It impacts the customer experience in a big way.

#welcome - March 20, 2024 at 11:06 AM

She’s based in DC!

#welcome - March 19, 2024 at 10:34 PM

@Liza McGraw

#announcements - January 04, 2024 at 02:43 AM

I'm doing the same right now for our CKO! Building out a half day program for them with our product team, and exec dinner, in addition to the fire side chat. Co-creating the fireside chat questions together with our CCO and the customer. Mutual value. May also give a non-profit donation as a surprise on site.

#announcements - December 07, 2023 at 05:01 PM

I'll reach out to you!

#announcements - December 07, 2023 at 04:41 PM

We've landed our biggest customer (ever) and now we need to create a whole marketing-driven onboarding program. I've, candidly, never done this type of work before and will take any and all guidance from this circle of brilliant and experienced minds. Playbooks, examples, templates, advice, partners who do this well, etc. Thank you friends!

#random - August 15, 2023 at 11:45 PM

Claim victory!

#announcements - August 14, 2023 at 01:26 PM

@Beccy Furness this is fantastic. I was talking with Crystal last week. We've done the first part of what you have described above but haven't yet taken the step of building out nurtures. I'd love to learn more once you have it set up. I've been talking to our lifecycle marketing person about this but we haven't taken those steps yet.

#random - August 02, 2023 at 03:28 PM

@Daniel Palay @Angela Ferrante Are you available for dinner on the 15th? Or breakfast on the 16th?

#random - August 01, 2023 at 03:48 PM

I'm going to be in San Francisco for a few days the week of Aug. 15. Would love to meet up with anyone in the area!

#announcements - August 01, 2023 at 01:33 PM

Would love to have a workshop on this topic with members of the community.

#announcements - August 01, 2023 at 01:25 PM

I'm in discussions with our legal team about this. They have A LOT of concerns about using AI when related to anything to do with customers. I'll keep the team posted on how our conversations continue to unfold.

#announcements - July 31, 2023 at 07:56 PM

For city choice, I look at where members are and try to find a place that is direct flights for the majority and is under 1 hour from the airport. I also think about the states that we want to be associated with, or not, so that we make sure it is safe for members of the LGBTQ community to travel to those states. There are states that will never be on my short list. Location choice is also very dependent on the time of year and weather.

#announcements - July 31, 2023 at 07:53 PM

I would be happy to chat!

#announcements - July 11, 2023 at 01:24 PM

Happy to meet and I would have our ABM manager join us. He's the 6Sense wizard. My email is <mailto:jeanne.talbot@gomotive.com|jeanne.talbot@gomotive.com> if you want to reach out with some possible times.

#random - May 31, 2023 at 04:33 PM

Here's the survey I created for sales, CS and marketing around references and advocacy - in the event anyone wants to borrow from it.

#random - May 18, 2023 at 02:56 PM

Friends bestie!!!

#random - May 18, 2023 at 02:14 PM

@Ciana Abdollahian You're my hero!

#announcements - May 12, 2023 at 06:50 PM

#announcements - May 12, 2023 at 06:46 PM

Love this. ❤️

#announcements - May 12, 2023 at 03:29 PM

@Alexie Glover It's just the start and end, right? For example, you can't clip out the middle of a response, right? I confirmed with Lauren that was the case .. unless you download, edit outside of VV and the re-upload.

#announcements - May 12, 2023 at 02:27 PM

@Ari Hoffman I'm not seeing the ability to make multiple trims within a response. Is that true? I'm looking at Vouch, Vocal Video and ShoutOut. I think only ShoutOut allows multiple trims within a response.

#open-share - May 09, 2023 at 01:33 PM

Who would have thought that my need for help would have spurred such a great post on your page!

#random - May 08, 2023 at 12:33 PM

Thanks! I'll DM you.

#random - May 08, 2023 at 11:28 AM

Does anyone have a community manager job description they would be willing to share with me?

#announcements - May 03, 2023 at 04:38 PM

Making friends at my new job as Head of Customer Marketing at Motive!

#announcements - April 27, 2023 at 09:32 PM

Does VV integrate with Salesforce?

#jobs - April 12, 2023 at 02:34 PM

Please send their information along because I think she is going to need to be flexible. I have made introductions for a number of people in a variety of locations. I will DM you my email address.

#announcements - April 11, 2023 at 02:10 PM

I could not agree more. This is so exciting. I also think we need to nurture the CMOs who do get it and get them on the speaker circuit within marketing. conferences that THIS is the topic of the year or even team them up with their CCO for what Forrester calls "the power couple" type of presentations.

#random - February 22, 2023 at 12:44 AM

I did. Worth every penny. Happy to talk it through!

#random - February 16, 2023 at 07:29 PM

I got it too! Never heard of them!

#announcements - February 11, 2023 at 05:05 PM

When will the next levels start to be offered?

#announcements - February 07, 2023 at 05:18 PM

Often times leaders who don’t understand need to hear from someone they see as an authority. Laura and Amy are experts in our field from Forrester. Typically if you have a subscription to Forrester you get access to their research but you can also schedule inquiry calls and ask them questions about the structure and scope of responsibilities for certain roles for example. Having this kind of conversation with your leader, and Forrester could shine a light on the ways that your new leader is setting the team up for a lack of success. Let me know if you’d like to talk about this further. You’d have to have a specific marketing subscription to Forrester in order for this to be realistic but it’s just a thought.