#general
General Discussions & Topics
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Totally random question: 1) how common is it to use GitHub for customer marketing/advocacy/evidence programs? 2) how long does it take to learn the relevant aspects of GitHub?
Haha. I joined in 2008! That sounds like 17 years ago.
Shoutout to Hood for being my first ever LinkedIn connection. I'm not even sure how we know each other
I have to find out what that is.
I'd say kid or cat
Oh man, that looks like either a Yubikey sneeze or a beloved pet got on the keyboard 😉
Agreed!! foundational practices there @Amy Ng
Well said, Amy!
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Hi all! Is anyone trying out G2's new ?
@channel Happy Holidays - I know many of you are going out soon to celebrate holidays! 🎅 🎄 ✡️
I just want to thank you all for letting me be your Community Manager, making me feel loved, being my friends, and my professional teammates.
I hope you have awesome holidays!! And I can't wait to see what your new years resolutions are. 🎉 🥳
And to those mourning recent attacks; my thoughts and prayers are with your friends, families, and extended families. I know this makes the holiday season much heavier. I'm sorry.
omg stop! That's incredible!
My odd fact is I used to run a guinea pig rescue/shelter and rehomed 200 guinea pigs in 2 years.
It's a good one for that game. Maybe I should turn the introduction prompts into two truths and a lie.
It's not something I've done since like middle school, but it's always my go-to fun fact or "two truths and a lie"
It was a really fun thing to be involved with, and people are generally much more excited to see a child clown vs a grown-up clown even if they freak them out haha
That sounds like so much fun.
How do you request a new CSM with your vendor?
Has anyone here ever done this? Is there a way to do it without formally complaining that the current CSM isn't working out?
I've done the same thing. Love this!
I launched both this year at my new company! Happy to connect, Mara! Shoot me a note at if you'd like to chat!
Hey Mara! I've launched both at my last two companies. Happy to chat more about it
I'm wrapping up a contact where i left the team to launch their formal advocacy program from scratch and sourced vendors they're finalizing in January
my team runs NPS and voc end to end - nps is done bi-annually and we are building other surveys to drive signals tied to key moments in the journey ie. onboarding, renewals, premium support engagements to name a few
We don't do a standard NPS send, but I'm firmly in the camp that tech audiences aren't a good fit for the traditional NPS question. Instead, we use different checkpoints like onboarding, renewal, expansion, etc. to ask users specifically about how much value they feel like they're getting from the product. So, an onboarding survey might ask whether or not the user felt like the resources we provided set them up for success and a renewal survey would ask how well we met the expectations they had over the previous contract period, etc.