#general
General Discussions & Topics
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i cant find it so assuming not, but wanted to make sure im not missing something
do we have a channel dedicated to. community?
Not mine, but is another one that gets plugged quite a bit.
I'm actually helping a client with this right now, so this thread is perfectly timed for extra inspo!
It needs some updating but here is our !
What topic should we talk about tomorrow at 2PM EST on Friday Meetups? @here
Hi all, I work for a technical cybersecurity company that has both on-prem and cloud solutions. We are looking to set up an online community and finding that we have a couple requirements that are making it hard to find a platform that fits both the Product team and my (Advocacy) needs. I want something engaging and modern for advocacy and engagement reasons and product needs something to allow on-premise customer to download (sometimes massive 5G) files and push communications. Is there anyone using something similar? We have struck out with Gainsight, Magentrix, and Zendesk for various reasons and most of the others I have looked at don't have any file management capabilities. Appreciate any help.
Is anyone trying group reference calls?
Example: A customer joins a call and your sales team invites prospects to join - and the customer answers their questions?
If so, would love to chat.
Of course something is happening. It’s the city the never sleeps. I see Captivate is doing a workshop next week but idk what else.
For my NA and EU peeps, I'm working on having 4 new roles opened by next week building out the VoC team that will be posted in <#C04DPJ05XNV|>. Full transparency, they will be hybrid, in-office roles 3 days a week.
I feel like I've asked this before but does anyone here own in app messaging? would loveeee to chat! 👀
I’m a big fan of @Ciana Abdollahian, when she posts like this, it’s something to share with our whole community.
Hello 👋.. Has anyone built and launched a customer referral program before - if so would love to have a quick chat!
What are we doing with customers at industry events? I'm in the HR tech space, and looking for ways to make the event "exclusive" for our customers.
Any favorite ai Prompts lately? And whoooooo??? is using agents? I haven't found a decent place to even play with the function for free (I don't mind paying after I've seen it's a functional tool that I can figure out).
TY!!
Hi! Those of you using community platforms, if they have a webinar type functionality (example something to host your friday meetups), what are you calling that feature/functionality to differentiate it from webinars?
I attended the G2 webinar this morning. I'll post a link to the recording when it's available
I just had a conversation with someone about this.
If your customers were well segmented in order to send more relevant and personalized non-transactional communications, in general, would you suggest the tone be:
1-Directly acknowledge the segmentation as the reason why they are receiving the comm. For example- over the past few months you have done xyz with the software and other VP’s like you…
2- Subtly acknowledge it. For example-You may have noticed the improvement in your productivity from using our software….
3- Not mention their segment and just get right to the message.
I am thinking about the balance of TMI, length, relevance, confidence in the database…