#general
General Discussions & Topics
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Of course something is happening. It’s the city the never sleeps. I see Captivate is doing a workshop next week but idk what else.
For my NA and EU peeps, I'm working on having 4 new roles opened by next week building out the VoC team that will be posted in <#C04DPJ05XNV|>. Full transparency, they will be hybrid, in-office roles 3 days a week.
I feel like I've asked this before but does anyone here own in app messaging? would loveeee to chat! 👀
I’m a big fan of @Ciana Abdollahian, when she posts like this, it’s something to share with our whole community.
Hello 👋.. Has anyone built and launched a customer referral program before - if so would love to have a quick chat!
What are we doing with customers at industry events? I'm in the HR tech space, and looking for ways to make the event "exclusive" for our customers.
Any favorite ai Prompts lately? And whoooooo??? is using agents? I haven't found a decent place to even play with the function for free (I don't mind paying after I've seen it's a functional tool that I can figure out).
TY!!
Hi! Those of you using community platforms, if they have a webinar type functionality (example something to host your friday meetups), what are you calling that feature/functionality to differentiate it from webinars?
I attended the G2 webinar this morning. I'll post a link to the recording when it's available
I just had a conversation with someone about this.
If your customers were well segmented in order to send more relevant and personalized non-transactional communications, in general, would you suggest the tone be:
1-Directly acknowledge the segmentation as the reason why they are receiving the comm. For example- over the past few months you have done xyz with the software and other VP’s like you…
2- Subtly acknowledge it. For example-You may have noticed the improvement in your productivity from using our software….
3- Not mention their segment and just get right to the message.
I am thinking about the balance of TMI, length, relevance, confidence in the database…
Hey there! We are looking to give our Customer Advisory board members a gift. We are looking for hyperpersonalized options, something unique, that isnt just swag anyone can get or something they may already have. It doesnt have to be something with our logo, but something memorable. Open to all ideas (and photos if you have examples you've loved)
Hi Holly! We just signed with and gearing up to go live with Deeto! Super easy integration with Salesforce and beyond easy to customize Deeto to your brand look and feel.
Here is one more example of our page <@U07U1ME4ML0> -
Saw this from Ciana, and it got me thinking, I'd love to explore more ways to showcase customer proof and the influence of advocates across different stages of the journey. How does your team currently approach this? And what platform are you using to visualize the customer journey at each stage?
We took advantage of groups with our old community. I had one within the platform that was invite-only for my advocate customers. I know they also spun them up for other high-value customer segments, as well. So, definitely agree having it be part of the existing one.
We were working on doing this at Outreach when the thought leadership community was SalesHacker.
When you create a new customer story, do you typically do an enablement session for the sales team? Or just send it out in an email? I've found our team tend to skim emails or don't take in the info about new stories
<@U08JFFT9Q6A> Do you have someone who can create custom fields? You’ll need them to really connect the dots between advocacy activities and revenue influence.
Cool, collect that and then I’d come back to the group with the info for folks to be able to better support you through this process 😊