Cheyenne Robinson

#reviews - September 10, 2025 at 01:40 AM

When you say launches/deadlines, is that deadlines for awards from the review sites?

#reviews - September 09, 2025 at 09:17 PM

That would be amazing, <@U09DDKJK734> ! Just sent you a LinkedIn request to connect

#reviews - September 08, 2025 at 11:52 PM

For those that focus on multiple review sites, do you alternate requests or ask for different review sites at different times?

Curious, how you stay on top of
1. G2
2. Capterra
3. Gartner peer insights
4. Trust Pilot
5. Trust Radius
😅

#general - September 05, 2025 at 10:41 PM

@Mary Green (Owner CMAweekly) - Zoom! It all came about from the <#C04KPMMKQSF|> chat and reaching out to <@U09AYDHAG1L> and her being open to sharing!

#general - September 05, 2025 at 05:41 PM

That’s right!! Thanks for joining the CMA Gainsight chat earlier on your birthday! 🎂 🎉 🥳

#general - September 05, 2025 at 01:34 AM

Thanks all! I was really hoping I could make a work around happy with asynchronous videos in descript. Would be great if I didn’t have to add another software to the tech stack 😅

#announcements - August 29, 2025 at 06:13 PM

Bummer! Some how the meetings fell off my calendar. I'll see you all at the next one!

#general - August 27, 2025 at 05:47 PM

@Irwin Hipsman - right now I have tons of spreadsheets. Advocacy acts completed by individual. Case studies, etc. Basically, tips for centralizing all of this data and creating scalable systems outside of spreadsheets. As well as advocate scoring based on completed advocacy acts would be baller.

#dallas - August 27, 2025 at 05:44 PM

See you all there!

#general - August 25, 2025 at 08:43 PM

Any tips for centralizing and automating data in CMA

#10-community - August 22, 2025 at 06:32 PM

hiiii - i'm curious for those who use slack for their customer community, what tools and software do you use for reporting and what do you like about it?

#general - August 19, 2025 at 07:26 PM

Hiii folks if you're in Texas near <#C09B35NCG7Q|> <<< join the new channel for meet ups and shenanigans!

#dallas - August 19, 2025 at 07:03 PM

can't wait to meet everyone!

#dallas - August 19, 2025 at 02:08 PM

dallas

#dallas - August 19, 2025 at 01:11 PM

<@U08U4PV81KP> has joined the channel

#general - August 17, 2025 at 01:35 AM

DFW <@U07V02XU2CB> ! 😅

#general - August 15, 2025 at 10:59 PM

🫠 🫠 in Texas heat 🥹

#general - August 15, 2025 at 10:57 PM

Great session today, thank you @Emily Coleman and @Mary Green (Owner CMAweekly) . The first part of the session really stood out to me with starting with listening and identifying the problems amount different teams. I’ve hit about 30 meetings and was wanting to tap out on intro meetings 😆 I think I’ll add a few more now. I mean Emily did 60 when she started her role 🥳 🥳

#10-community - August 15, 2025 at 07:59 PM

If anyone needs to run a community audit, I found this template that's great on notion made by @Max Pete: https://www.notion.com/templates/community-audit?srsltid=AfmBOor1mVhNK7rmKid-uERoUW-cN03Fp3RSHCd-Fbb2auBxqbvtwvlN

#general - August 11, 2025 at 06:48 PM

Does anyone here have a sales and CS team using ClariCoPilot? In the last CMA discussion, @Emily Coleman mentioned setting up tags for case studies. I'm curious if anyone has setup a Clari copilot dashboard with your ops team and what you found useful for CMA.

#10-community - August 08, 2025 at 06:06 PM

Thanks, @Joel Primack! Sending you a connection request

#10-community - August 08, 2025 at 11:33 AM

Hiiiii Happy Friday everyone! I love Grace’s question about best practice resources for building a customer community.

I’m a first time community manager for a growing Slack customer community for finance professionals.

I’ve saved a lot of the amazing resources shared on the above post to checkout and add to my onboarding.

I’m curious if…
1. There are any other resources you’d add specific to Slack
2. If any customer community managers would be open to connecting for a coffee chat with me and to share your experience.

Ideally, it would be great to connect with others in the fintech space but if you have an engaged customer community on Slack I’d love to meet.

Thank you in advance!

#10-community - August 07, 2025 at 03:46 PM

@Joel Primack - Def adding these free courses to my onboarding!

#10-community - August 07, 2025 at 03:44 PM

Love all of this! I just joined TightKnit's slack community and it's great to connect with other community managers. I'm not sure if you have to be a customer or not though! (@Zach Hawtof?)

#general - August 07, 2025 at 01:04 AM

^^^ such a great topic!

also, if anyone here uses TightKnit. I’d love to hear from you in the <#C04KPMMKQSF|> channel. Tysm!

#general - August 05, 2025 at 04:53 PM

That def seems unethical!

#general - August 04, 2025 at 10:14 PM

This is great, @Amy Ng !! Ty

#general - August 04, 2025 at 10:08 PM

I’m not an attorney and not saying if this is morally accurate but I think legally if you made the prompts on company time the prompts are the organization’s intellectual property.

I share my prompts and often help others on the team with customGPTs

#general - August 04, 2025 at 03:24 PM

Yes, mostly links and documentation.

#general - August 04, 2025 at 02:48 PM

We have confluence internally but I haven't used it before. Is it possible to have a section that's for all external employees and one that's just for the department, @Cara Peterson?

#general - August 04, 2025 at 02:00 PM

Hiiiiii, anyone have a notion they’ve made for customer marketing?

I’m new to my role and I know it’s going to take me awhile to figure out where everything exists etc. I think putting together a notion for customer marketing would help tremendously.

Mostly, to have a central location for everything but it could also have a section for sales/cs. I don’t think I’ll have time to put one together from scratch tho so was hoping someone might have a template to get started. 😬 🙏

(note we use asana so this isn’t for project tracking or tasks it’s more so to make a central hub and to easily find where all things exists for customer marketing and advocacy)

#10-community - July 31, 2025 at 07:45 PM

These are great tips, @Zach Hawtof! And yes, I report to Leslie! I'm working on a plan to refresh the community and get to get better acquainted with the members in my first 60 days

#reviews - July 31, 2025 at 01:36 AM

Helllloooo, any Peerbound users here that have launched a Sales X Peerbound slack channel? Love to learn more about your pilot and official rollout and what worked best to get folks active.

#10-community - July 30, 2025 at 07:44 PM

Thank you, @Joel Primack! These are great tips. I didn't think about the code of conduct being super necessary in a professional setting, but I guess guidelines are always useful for what's acceptable.

#10-community - July 30, 2025 at 12:05 PM

Hi Folks - I’m super excited that in my new role a big part of it is being the community manager in a growing slack customer community! I’d love to hear what you wish you knew when you first started as a community manager?!

#general - July 11, 2025 at 11:38 PM

Sorry to hear that! Check Rhapsody they have a CM role still posted that isn’t labeled as senior or director, but I did speak with them and IMO it is a senior role. They also have a Boston office.

#general - July 02, 2025 at 08:56 PM

Hiiiii - new member here! I’m preparing a 15-slide interview presentation for a customer marketing role and would love feedback from any experienced SaaS CM leaders (director/VP level). If you’re open to a quick review or chat this week, I’d really appreciate it!

#open-share - June 24, 2025 at 04:02 PM

👋 New Here & Open to New Opportunities!
Hi everyone! I’m new to the CMA Slack. Excited to connect with folks here!
Quick share: I’m currently available for work and just posted a LinkedIn carousel highlighting my background.
If you're hiring (or know someone who is), I’d love if you took a look or passed it along. Always happy to connect!
Thank you! I am looking forward to being part of the community. And, here's the post: https://www.linkedin.com/posts/cheyennemrobinson_introduction-activity-73433031431090[…]m=member_desktop&rcm=ACoAAAn-mOgBInX1HIRvs_XqnzNygOgXNYcbOfg

#general - June 23, 2025 at 11:12 PM

Sweet! I’ll wait to submit my application until I know which company I’ll be joining in July. Fingers crossed my hiring manager will also be a CMA mentor. 🤞

#general - June 23, 2025 at 09:33 PM

That's exciting! I want to learn more, @Kevin Lau! The link is telling me that I need to request permission. Is there another link I should use to view/fill out the form?

#general - June 23, 2025 at 07:07 PM

Hey Holly! I don’t have any certification tips from experience, but I was looking into these. I found CMA has a certification program. Chatty G also suggested ABM certifications via DemandBase. Personally, I would look at recent performance review notes and any areas recommended for improvement. Then, explore certifications or courses that would help with developing skills in those areas. Hope that helps!