#10-community
All Messages
I don't have one. I do have opinions though 😄
Hi everyone! 😊 Have you seen or created a document comparing the functionality of different community platforms? 📄✨ Also, is there a report that summarizes which major platforms work well together to provide a complete solution? 🤝😊 With all the new players plus changes with Influitive and Khoros, I am looking to keep up to date as best I can. Thank you!
This has been a fascinating discovery, nifty tool for professional development -
Particular in the action stages of change
We didn't do this on our new community but if customers really wanted it, then we would have.
I mean if members want them and that’s just the way it has to be vs. not having any recognition at all from the old platform, then I’d opt for having them “mixed in,” per se.
Just gotta roll with it sometime
Unless the badges have meaning in the new platform, I would feel inclined to leave them behind since status markers that don't mean anything to other members won't really have the intended effect (e.g. Challenge Hero, but the new platform doesn't have challenges.)
Also joining a community where others already have 50 badges you can never earn can also be demotivating for new members.
I've seen some Influitive folks carry over 1 or 2 badges to show recognition for their legacy members' 'alumni' or 'VIP' status, but beyond that, it can be helpful to start clean in the new platform with everyone at the same starting line.
Maybe there’s a (retired) or something like that in the old badge name from the platform to signal to new members why they aren’t able to access/complete it.
Never had to navigate this, but I’d do my best to bring them even if it’s just the badge and a line or 2 on what it meant in the old platform, so members don’t feel like they lost their work.
I don't want to be tacky and fuel some of the Khoros gossip... but it's looking VERY VERY bleak, and I would actively encourage people that have a contract/agreement with them to review the terms and engage conversations with your legal team sooner than later. (I know my former team have)
From friends/former colleagues, they are actively talking about defunding CSM function, Ignite are sending CSM emails using AI already, pushing communities to AI chat (er, how will the communities grow then?), their AI avatar assistant demo on the website is just... Well. Bad.
Our community manager starts next week and will be focused for the next 8 weeks on research and building a plan! <@U08MKRP1E9J> is new to customer/client enablement marketing, we're stealing her from our CS team.
Anyway, we have to wait to launch till our new product is ready, so hopefully September time frame. That's where we are for now, so Im sure any conversations would be great for Cass (and me if avail) to join to see what others are doing and of course share our own learnings once we get up and launched!
What's happening in your communities this week?
I'm working on the strategy for the entire community (not CMAweekly's) and we are using a Category approach that includes Hubs for customers to visit to see what's happening in their industry. We have 15 in total. Has anyone else worked on something like this? I'm wondering if I should treat them each like their own sub community and have a designated person internally who wants to help drive engagement and content.
Hey everyone, we launched our Community last week and woah... what a ride. If you all want to chat about it sometime, lmk. I'm happy to have a non-recorded session.
<@U08R6SQJA4X> this is what happened with Influitive it was so sad to see.
Khoros (Lithium/Spredfast) got acquired by IgniteTech, who previously acquired Jive internal communities (Khoros had acquired the external communities piece) - moving them away from Vista Equity Partners (who own Gainsight - and have recently done big moves in the Community space after acquiring InSided).
Having worked at Lithium for 5 years a while back, and being a former Khoros customer, I have a lot of thoughts on this, but keen to see what the vibes here are ;)
Hey everyone! 👋
I'm curious to hear from folks who’ve built a user community from scratch on Circle — especially if it was a public community with a dedicated space for different segments like enterprise customers, creators, or small/mid-size users.
Even better if you were involved in the platform selection process — what made you go with Circle over other platforms?
Would love to hear about:
• What worked well (or didn’t)?
• Any tips for managing segmented spaces in one community?
• How you approached content, onboarding, or engagement?
Anyone out there with stories or lessons to share?
<@U08Q4RDDTQD> has joined the channel
@Lauren Stefano has joined the channel
<@U08LCJ0TB3N> has joined the channel
@Wendi Wolfgram has joined the channel
<@U08NCPRP5A7> has joined the channel
Hi all! We're going to be starting up a new community in Q3. The primary goal of the community is customer success (product adoption/expansion). It'll be accessible to customers only for the first phase -- likely one year -- before we open it up for public view-only access. Thinking about these success metrics for the community. Some () may be hard to tie Community activity to moving the needle on the metric. Anyone have some experience and can share some tips? For our CS platform, we are in the middle of transitioning from Totango to Gainsight CS.
• Customer-answered questions (support deflection)
• Increased University course completions
• Increased feature adoption rate
• Increased average contract value and/or customer lifetime value**
• Increased NPS and CSAT score**
• Reduced onboarding and adoption times**
@Mason Sokana has joined the channel
@Joel Primack has joined the channel
@Amy Ng has joined the channel
@Francisco Opazo has joined the channel