#10-community

yea it's definitely picking up in the last 6-9 months - more job postings, defined budgets

@Irwin Hipsman has recently published blogs on this topic!

It seems to ebb and flow, I haven't seen it blow up since 2022 when it was one of the highest searched phrases on linkedin.

Hi all - happy Friday! We're working on launching our new Community and are thinking about a Knowledgebase. We already have a very comprehensive Helpdesk (Zendesk) resource that will be accessible in the Community via federated Search. Also a University with lots of courses that will be accessible the same way. If your Community has a Knowledebase, what content do you have in there vs. what you might have in a Support knowledgebase or University/Academy? I'm thinking of things like:
• Us vs. Competitors (great for SEM)
• Checklists, How To's and other content produced by Product Marketing (some of which is on our website)
• Helpful resources by our CS org having to do with adoption or deeper engagement with our software

May be helpful. From @Joel Primack

This Community Launch Guide from Brian Oblinger is really helpful (and robust): https://docs.google.com/document/d/1qEsTpoLZZoygWK66db3o1y9NUcSmgx3_WQUG8fPfHu0/edit?usp=drivesdk

Tips:
• “Right size” it for your program type and company stage — don’t overcomplicate it if it’s not necessary.
• Go on an internal and external listening tour for your community program to gain insights to inform the build and programs run in it to add value to members.
• Have a very clear goal for it initially for what you want it to impact first then expand them over time.
• Add internal and external processes in place earlier than you would expect to help you later as it grows.

Hi all and happy Friday! We just signed on with Gainsight and are getting ready to launch our new Community in late October. Wondering if any fellow Community Managers have a swag program for customers who sign on to help out in your Communities (making & responding to posts especially). I'm thinking of not just an earned badge in the Community, but maybe a swag pack for the highest contributors. Any ideas for items and what level of participation garners a gift?

GM! Is anyone seeing any amazing business impact to company OKRs from their community? And if so, what are your metrics and how are you tracking them?

hiiii - i'm curious for those who use slack for their customer community, what tools and software do you use for reporting and what do you like about it?

Hello Community Folks! Happy Wednesday - Still new to the community space and in the midst of preparing for our community soft launch in the coming weeks. (Its starting to finally feel real!) I know content calendars for communities are very organization dependent, but does anyone have any resources or suggestions on where to begin when building your content strategy. Thanks in advance!

If anyone needs to run a community audit, I found this template that's great on notion made by @Max Pete: https://www.notion.com/templates/community-audit?srsltid=AfmBOor1mVhNK7rmKid-uERoUW-cN03Fp3RSHCd-Fbb2auBxqbvtwvlN

Hi CMA friends!

CMX, Led by Community and the Community Collective are running a 24-hour online summit: Loop.

I’m leading the EU-UK Timezone that overlap with US mornings 😎

I’m extending an invite to those interesting into apply and speak in the EU timezone. (You need to select that timezone when applying)

And I’ll ensure your sessions are in US morning.

You can learn more and find the link to apply here:https://www.cmxhub.com/loop-2025

@Mary Green (Owner CMAweekly) hope you can join us!

Thank you all!

Hiiiii Happy Friday everyone! I love Grace’s question about best practice resources for building a customer community.

I’m a first time community manager for a growing Slack customer community for finance professionals.

I’ve saved a lot of the amazing resources shared on the above post to checkout and add to my onboarding.

I’m curious if…
1. There are any other resources you’d add specific to Slack
2. If any customer community managers would be open to connecting for a coffee chat with me and to share your experience.

Ideally, it would be great to connect with others in the fintech space but if you have an engaged customer community on Slack I’d love to meet.

Thank you in advance!

Hi CMA friends! I am venturing into community for the very first time and I'll be launching my org's customer community this year on HL Vanilla. My background is in advocacy programs, so connecting with customers is nothing new, but building a community definitely new. Are there any best practice resources that you'd recommend checking out to help shape programming and building a successful roll-out plan?

I'm on a tight timeline, so I'm trying to upskill as much as I can before kicking off implementation later this month. Any insights are appreciated 🙏

Has anyone been able to build their own Chat GPT or Smart Assistant Agent for search summaries when customers search in your community platform?

Received an email from Higher Logic today promoting their blog advocating for the use of an owned platform vs using facebook or LinkedIn etc. I didn’t read the email or blog, but my thought with VC, mergers, acquisitions, etc. is an ‘owned’ platform safe either? Just thought I’d throw that out for discussion, including how to continually evolve and future proof your programs in this context.

https://www.higherlogic.com/blog/community-social-media-vs-owned-platforms/?utm_campai[…]A&_hsmi=368847460&utm_content=368847460&utm_source=hs_email

Hi Folks - I’m super excited that in my new role a big part of it is being the community manager in a growing slack customer community! I’d love to hear what you wish you knew when you first started as a community manager?!

Anyone know of other programs like the Webflow Community Grants program where they allocated money to invest in community-led initiatives that supported Webflow goals and values?

Has anyone used the Contest functionality in Khoros? Their KB on it is no longer working, but I was curious if there are special features outside of regular community posts. 👀

In your community program, do you have a use case/show & tell/etc. style experience for members?

If yes, I’m curious about:
• Are people invited to participate or open to all?
• Incentives, rewards, status/ranks, badges, points, swag, etc. given to folks who share?
Happy to discuss other items related to it, but looking to discuss this type of always-on experience more with peers 😊

Favorite community advocacy/advocacy-like programs, ideally B2B SaaS-focused, please & thank you 🙏

Looking for inspo!

When you go to the analytics of the workspace, you should be able to see those 3 metrics clearly there (plus can play around with the time range, too), Cassie.

Ask your internal Slack admin to show you what you can see on that one to inform your decisions on the external one.

Most are no longer around beyond of Common Room (previous consultant on their team and have used it extensively).

What are you specifically trying to measure in Slack, <@U08GMTGQNR3>?

I'm using CommonRoom, the free version. IDK if others are still available. Threado and another tool did similar things but are not longer around.

@Zach Hawtof do you have suggestions?

I don't have one. I do have opinions though 😄