#10-community

What's happening in your communities this week?

I'm working on the strategy for the entire community (not CMAweekly's) and we are using a Category approach that includes Hubs for customers to visit to see what's happening in their industry. We have 15 in total. Has anyone else worked on something like this? I'm wondering if I should treat them each like their own sub community and have a designated person internally who wants to help drive engagement and content.

Hey everyone, we launched our Community last week and woah... what a ride. If you all want to chat about it sometime, lmk. I'm happy to have a non-recorded session.

<@U08R6SQJA4X> this is what happened with Influitive it was so sad to see.

Khoros (Lithium/Spredfast) got acquired by IgniteTech, who previously acquired Jive internal communities (Khoros had acquired the external communities piece) - moving them away from Vista Equity Partners (who own Gainsight - and have recently done big moves in the Community space after acquiring InSided).
https://www.prnewswire.com/news-releases/ignitetech-acquires-khoros-to-transform-customer-connections-in-the-ai-answer-engine-era-302465365.html

Having worked at Lithium for 5 years a while back, and being a former Khoros customer, I have a lot of thoughts on this, but keen to see what the vibes here are ;)

Hey everyone! 👋

I'm curious to hear from folks who’ve built a user community from scratch on Circle — especially if it was a public community with a dedicated space for different segments like enterprise customers, creators, or small/mid-size users.

Even better if you were involved in the platform selection process — what made you go with Circle over other platforms?

Would love to hear about:

• What worked well (or didn’t)?
• Any tips for managing segmented spaces in one community?
• How you approached content, onboarding, or engagement?
Anyone out there with stories or lessons to share?

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Hi all! We're going to be starting up a new community in Q3. The primary goal of the community is customer success (product adoption/expansion). It'll be accessible to customers only for the first phase -- likely one year -- before we open it up for public view-only access. Thinking about these success metrics for the community. Some () may be hard to tie Community activity to moving the needle on the metric. Anyone have some experience and can share some tips? For our CS platform, we are in the middle of transitioning from Totango to Gainsight CS.
• Customer-answered questions (support deflection)
• Increased University course completions
• Increased feature adoption rate
• Increased average contract value and/or customer lifetime value**
• Increased NPS and CSAT score**
• Reduced onboarding and adoption times**

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I'm starting a new community (for a new position, next Monday). What is everyone else working on?

Looking forward to learning & sharing with other customer community managers and supporters here. We're getting reach to launch a new community in Q3. Currently mapping out our strategy and launch plan. Happy to share that work in progress, and would love to learn from others' experiences!

Woohoo -- party on!

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