Joel Primack

#discussions - October 17, 2024 at 01:48 PM

I don’t know of a successful referral program, especially one that scales, @cecilia Wainio. I’ve found the best ones are not automated or with a link, just people talking and then letting someone at the company know they mentioned COMPANY to PERSON as an option to consider.

#general - October 16, 2024 at 03:28 PM

I’d love to learn more on group customer reference calls who have experience with them!

#general - October 16, 2024 at 02:27 PM

@Caitlyn Williams owned Customer Marketing & Advocacy at Lattice while I was there, and we continued to develop new products during that time (and since), so I think she might have some insights to share with you on it, Tim.

#general - October 15, 2024 at 02:29 AM

Got it, thanks for sharing that context with me! Given that you do this on your own time, @Cristina Sartori Errico, do you have budget to support or no?

#general - October 11, 2024 at 02:40 PM

Do you have an application or process for collecting info on members before they join the LinkedIn group? I’m asking since it’s tricky, if not impossible, to get data out of a LinkedIn Group (similar to a Facebook Group) from a Community Management perspective. I’m asking to see if you’ll be able to easily support (and scale) the organization of local meetups as the program grows.

#general - October 10, 2024 at 07:56 PM

What’s the goal of your Community? And, what have your members shared as their desired place to connect with peers?

#general - October 09, 2024 at 05:11 PM

Missing it this year — very jealous now 😭 😭 Have a great time!!

#discussions - October 09, 2024 at 01:28 PM

Also, maybe there’s a way to create templates for similar “asks” from folks in the org to make the program scalable and a form to take-in all the information and assets to build out the program.

#discussions - October 08, 2024 at 03:50 PM

Have the emails that support those 2 business goals shown any value to achieving those goals? End of the day, I’d get a PT Pardot pro to help you execute this because that’s a lot and not a ton of time to only spend on emails. Sorry, I can’t be more helpful to you, @Natalie Gullatt!

#discussions - October 08, 2024 at 03:43 PM

Are the emails via Pardot actually working to create expansion opportunities or helping retain existing customers? If they’re not doing one of those, then what’s the point of them? Where I’m going with this is — if the emails are helping achieve one of those 2 goals, then I’d advocate for a PT Pardot person to help you execute on the emails and give you time back to do new, strategic types of work.

#discussions - October 07, 2024 at 10:06 PM

In all seriousness, I think it’s all about them starting the convo vs a CM driving it. Communities with a QOTD just feels too forced to get something whereas I’d rather of have sporadic engagement but the value for members is high — my $.02.

#discussions - October 07, 2024 at 10:05 PM

🫣

#discussions - October 07, 2024 at 09:57 PM

Honestly, I have found execs to the be ones who pop in and out when they have a question mostly but are most drawn in by: • Learning in an exclusive, psychologically safe space • Events — IRL or virtual • Relationship building/networking I’ve never really seen execs consistently engaged in a Community. When it happens, it’s been the exception to the rule, not the rule.

#general - October 04, 2024 at 06:57 PM

Love these ideas, @Kristin Blye — thank you!!

#general - October 04, 2024 at 04:59 PM

Love those, @Sarah Miller

#general - October 04, 2024 at 02:19 PM

@Ryan Gutierrez, Community Agility Specialist — Would you please elaborate on the first point? And, thank you for sharing your ideas 😊 @Marie Elliott — Thank you!!

#jobs - October 04, 2024 at 12:14 PM

Manager, Voice of the Member at Chime: [https://www.linkedin.com/jobs/view/4040337680](https://www.linkedin.com/jobs/view/4040337680)

#general - October 03, 2024 at 08:29 PM

Anyone have a list (share ideas below to make a list 😅) of virtual event ideas for customers that are value-add, not customer appreciation focused?

#discussions - October 01, 2024 at 06:22 PM

I know some advocate programs live in Slack, FWIW. I’m a member of the Grammarly Ambassador program (has a formal name but that’s the gist of it), and it’s hosted on Slack for us 😊

#jobs - September 30, 2024 at 06:40 PM

Not affiliated. [https://careers.kula.ai/motion/482](https://careers.kula.ai/motion/482)

#welcome - September 24, 2024 at 08:37 PM

Great to see you here, Heather!

#jobs - September 23, 2024 at 08:12 PM

[https://job-boards.greenhouse.io/gongio/jobs/4402617006?gh_src=fd070d216us](https://job-boards.greenhouse.io/gongio/jobs/4402617006?gh_src=fd070d216us)

#jobs - September 20, 2024 at 12:02 PM

[https://careers.kula.ai/motion/482](https://careers.kula.ai/motion/482)

#general - September 16, 2024 at 07:37 PM

Please save the slide Casey shared, @Mary Green (Owner CMAweekly) — it’s SO good!!

#general - September 12, 2024 at 07:47 PM

Following!

#general - September 10, 2024 at 02:40 PM

I thought they used it already, as their logo is on their site — maybe I’m mistaken (or they don’t update their logos) Apologies for any confusion!

#general - September 07, 2024 at 01:45 PM

I thought HubSpot was on Bettermode, @Allison Able 👀

#general - September 06, 2024 at 09:35 PM

That’s why I think Discourse is a solid option because it’s pretty flexible and has a high degree of flexibility (with relative ease). Asana and Pinterest (Business Community) are on Discourse and customized well, imho.

#discussions - September 05, 2024 at 05:40 PM

I would not use Hall based on my understanding of their approach to supporting Slack-first communities.

#discussions - September 05, 2024 at 03:44 PM

One of my clients is launching their Tightknit experience now.

#discussions - September 05, 2024 at 03:40 PM

Tightknit

#jobs - August 29, 2024 at 10:11 AM

It says Remote USA, @Sofia Silva, so I doubt it. Never hurts to reach out to the company and confirm tho.

#jobs - August 28, 2024 at 06:29 PM

Happy to help!

#discussions - August 19, 2024 at 02:57 PM

Are you doing a Community-exclusive event or content there? • FOMO is real On the main stage of the conference, y’all should give out Community Awards or come up with another way to publicly recognize Community Members and *show* everyone how much your company values them and their work in it. • Salesforce has a Golden Hoodie that Salesforce legit wrote a post on to educate people on the meaning of it within their Community and ecosystem.

#welcome - August 19, 2024 at 01:42 PM

Hey Kristin — Sorey to hear about the RIF 😔 ❤️ Welcome to CMAweekly — an incredibly supportive, thoughtful, and value-add Community! It’s a good spot

#general - August 15, 2024 at 07:36 PM

@Gayatri Shukla — Do you have any insights to share as a member of the Sprout Social team?

#general - August 14, 2024 at 02:43 PM

YES! As @Max Pete mentioned, lean into “Pilot Programs” early and regularly as you build out your Community program. I’m running Part 2 of a Pilot Program for a client now. The community has been active for over 3 years.

#general - August 14, 2024 at 02:34 PM

A few things to start the process: • Go on a listening tour of your internal and external stakeholders to learn what they expect, hope, & dream of for the Community program at your company • Set clear business outcomes (engagement or other fluffy metrics *are not* business outcomes) • Learn how potential members what to engage and learn from their peers through the program • Let the information you learn from your listening tour info your platform evaluation process • Remember to continuously build with your members not for them • Create a Code of Conduct (ideally in partnership with your early, active members) asap and treat it like a living document, as it’ll evolve as your community does too • Identify your internal stakeholders early and inform them of updates of the program often since Community is a long game ➡️ Identify leading and lagging indicators of success for each program/benefit offered to members Sharing this incredible Community Launch Plan document (view-only) from Brian Oblinger: [https://docs.google.com/document/d/1qEsTpoLZZoygWK66db3o1y9NUcSmgx3_WQUG8fPfHu0/edit](https://docs.google.com/document/d/1qEsTpoLZZoygWK66db3o1y9NUcSmgx3_WQUG8fPfHu0/edit) • Make a copy of it to adjust it to fit the need of your specific rollout plan for your program. Also, tagging in @Max Pete and @Nicole Saunders, as I know they’ll have great insights to share with you too 😊

#general - August 13, 2024 at 07:01 PM

Can I join in on this too 🫣 <mailto:Jprimack119@gmail.com|Jprimack119@gmail.com> please &amp; thank you 🙏

#general - August 13, 2024 at 12:41 PM

I meant investment firms not companies.

#general - August 13, 2024 at 12:15 PM

I’d talk to the firms who invest there and become a preferred vendor for their portfolio companies. You get insights from the team at the firm and access at scale but it’s a hard thing to do too.

#welcome - August 12, 2024 at 09:11 PM

Hey Nicole 👋

#general - August 09, 2024 at 02:25 PM

Sharing 2: • Inching closer to closing a new client! • Withdrawing from a client opportunity because I followed my rule, “I don’t f*** with crazy.”

#open-share - July 29, 2024 at 08:13 PM

CONGRATS ❤️ ❤️

#discussions - July 25, 2024 at 09:03 PM

My initial thoughts given this list (and very TBD based on budget & users) are: • Slack + Tightknit — if you want to prioritize mobile first then this would likely be the best option) • Discourse • Khoros’ Aurora Hope it’s helpful!

#general - July 19, 2024 at 12:20 AM

Anyone have a “User Group in a Box” template that you’re willing to share?

#general - July 18, 2024 at 05:54 PM

I’m pretty sure Champion and Orca are helping orgs drive reviews too.

#general - July 18, 2024 at 03:01 AM

Awesome to hear more about your program, @Tiffany P. Nguyen — thank you 🙌 And, you’re right on time to join the party!!

#general - July 17, 2024 at 06:32 PM

1000% makes sense if it’s product- or customer-focused content then to keep it in a customer-only space, especially to create the psychological safety folks from larger companies might need to feel safe to share more openly 👏 👏

#general - July 17, 2024 at 06:25 PM

Love the roundtable “show &amp; tell,” @Jill Ross! Were they recorded or memorialized in any way for async learning for folks who were able to join?