Joel Primack's Profile
Joel Primack
Recent Messages
#jobs - April 22, 2025 at 01:34 AM
Congrats, <@U08F66RT0UD> 🎉 🎉
Ya, my role is hybrid.
#jobs - April 21, 2025 at 04:43 PM
Best of luck, @Kelly Lynch 😊
#jobs - April 20, 2025 at 05:02 PM
Not affiliated.
#general - April 20, 2025 at 03:14 PM
You’re good, @Evan Huck — I’ll take all answers and takes on the original Q!
#general - April 19, 2025 at 10:40 PM
Great Q, <@U07V02XU2CB>!
I mean the “what’s in it for them” in addition to swag
#general - April 19, 2025 at 11:54 AM
Advocacy “menus” or the items you offer advocates to participate in with your company?
#jobs - April 15, 2025 at 07:23 PM
Not affiliated.
#10-community - April 15, 2025 at 01:08 PM
FWIW, I’d go on a listening tour with members/potential members first to learn if they can actively participate in a digital-first community program.
I’m calling this out, because I noticed yall work with a lot of highly regulated industries where participation might not be possible in the traditional sense.
#10-community - April 15, 2025 at 12:57 PM
If your product is “showable” then I’d set a goal for a templates or inspiration posts in a section, too.
#jobs - April 12, 2025 at 12:17 PM
#jobs - April 12, 2025 at 12:17 PM
#jobs - April 12, 2025 at 12:13 PM
#jobs - April 11, 2025 at 02:24 AM
Community Strategy Manager at Articulate:
#general - April 10, 2025 at 08:27 PM
We had a PT Customer Marketing Ops person at Lattice.
It’s important, imho, once your program grows to a certain size then it’s needed to manage and grow it at scale.
#jobs - April 10, 2025 at 11:46 AM
#jobs - April 10, 2025 at 01:44 AM
#jobs - April 10, 2025 at 12:39 AM
#10-community - April 09, 2025 at 11:09 PM
Welcome, Shelly 😊
#10-community - April 09, 2025 at 11:06 PM
Here’s the most comprehensive community launch doc I’ve seen by Brian Oblinger and & Erika Kuhl:
• Tip 💡 Adjust to right-size it for your organization, because it’s a lot without doing so.
#10-community - April 09, 2025 at 11:04 PM
@Joel Primack has joined the channel
#general - April 09, 2025 at 11:01 PM
Update on it now?
#general - April 08, 2025 at 10:05 PM
I’ll just say that folks who are advocates should be in the community, even if it’s currently support-focused, as it builds the habit of them going there and they can easily jump in to answer a question and help others.
Making them separate, you lose out on some of that compounding impact by running programs out of separate spaces.
#general - April 08, 2025 at 09:48 PM
<@U07V02XU2CB> legit did this recently at HubSpot, @Stephanie Pizzuti 😊
#jobs - April 08, 2025 at 04:04 PM
#general - April 07, 2025 at 02:26 PM
Welcome!
#general - April 07, 2025 at 02:25 PM
@Jennifer Gladden / <@U08CPGETR6W> — It’s for you!
#jobs - April 05, 2025 at 11:20 PM
Customer Marketing Lead at Tapcheck:
#general - April 04, 2025 at 08:25 PM
I’d help 🥳
#general - April 04, 2025 at 08:25 PM
Other things I’d think about:
• Data flow to other systems (e.g., for email segmentation, 1:1 comms via the community, etc.)
• Budget
• Internal team alignment as this is highly cross-functional
• Recognition, rewards, & swag
• Ability to self-serve progress to milestones/completion of learning or multi-channel programs to earn/participate in something new
• Beta programs too
#announcements - April 04, 2025 at 03:45 PM
Likely me for the second half!
#jobs - April 04, 2025 at 12:48 PM
#general - April 04, 2025 at 11:38 AM
I’d a bet a few folks would be happy to “co-own” a community channel here, @Mary Green (Owner CMAweekly) 😊
#jobs - April 03, 2025 at 05:48 PM
#general - April 03, 2025 at 03:22 PM
Slack (free) X Tightknit (Paid) could work well for y’all. Tightknit has an Awards & Certifications module, including badges, etc.
Another community platform to review would be Discourse (Asana and Pinterest are both customers, as well as others).
On Customer Advocacy, I’d look at Orca (Salesforce-native) and Champion.
<@U07V02XU2CB> leads the advocacy program at HubSpot via Khoros — I’d ask Gabby Qs on that topic/use case.
#general - April 03, 2025 at 02:22 PM
What’s the prioritization for it and budget (ballpark)?
#open-share - April 02, 2025 at 05:29 PM
Agree, @Emily Coleman 💯
#open-share - April 02, 2025 at 02:44 PM
#jobs - April 01, 2025 at 03:04 PM
#jobs - March 30, 2025 at 05:33 AM
#general - March 28, 2025 at 03:04 PM
Yay 😍
#jobs - March 26, 2025 at 01:40 AM
Which business unit, @Maria Colusi?
#open-share - March 26, 2025 at 01:40 AM
But, I wanna build an empire, @Kevin Lau 😅
#open-share - March 25, 2025 at 05:07 PM
Not (and never) you, @Katlin Hess, all me! Don’t worry ☺️
#open-share - March 25, 2025 at 04:05 PM
On vacation this week but wanna watch it when I’m back ☀️
#open-share - March 24, 2025 at 11:39 PM
Will the recording be shared with registrants, @Katlin Hess?
#open-share - March 23, 2025 at 02:19 PM
#general - March 21, 2025 at 08:41 PM
Cool, collect that and then I’d come back to the group with the info for folks to be able to better support you through this process 😊
#general - March 21, 2025 at 04:16 PM
Which system owns what part(s) of the journey for a person (aka contact), <@U08JFFT9Q6A>?
#jobs - March 13, 2025 at 02:56 PM