Wendi Wolfgram

#cabs - May 22, 2025 at 07:46 PM

I’d love to join, I’ve run CABs, though it’s been a little while. I’m getting ready to do it again! My email is wendi.wolfgram@deepwatch.com|wendi.wolfgram@deepwatch.com

#general - May 16, 2025 at 03:02 PM

These are good @Shannon Howard and very interesting to see the % of acceptance on each of these. They’re very similar clauses to what I’ve seen used as well. Thanks for sharing!

#general - May 15, 2025 at 03:46 PM

@ absolutely agree. I’m going with adding our ask during Onboarding. I do agree there will be better traction with engagement and relationship building. Thanks for sharing your thoughts!

#general - May 15, 2025 at 02:50 PM

Interesting. I believe that if the language is friendly and professional it would help advocacy relations to begin. I was thinking something like this... Customer agrees to consider participating in advocacy activities upon mutual agreement, such as case studies, testimonials, joint press releases, speaking engagements, or reference calls. Any such activity will be coordinated in advance and subject to Customer's written approval. Customer grants [Company Name] the right to use Customer's name and logo in customer lists, presentations, and website. Any usage will be in accordance with Customer's brand guidelines and will not imply endorsement. Any other use outside of customer lists and the website will require Customer's written approval.... I agree, that most of the time, these will get redlined out, but advocacy asks are not the only items to get redlined out, so I don't agree that this ask is a main reason for delaying the deal. I could be wrong. Is this language offending or vague to hurt the beginning of advocacy relationship? Interested to know what others think.

#general - May 14, 2025 at 08:52 PM

Anyone willing to share your MSA contract language to have customer agreement for participation in advocacy activities and logo use on website? Have you had success or do you find it redlined out more often than not? Our legal wants to eliminate all together as they say it causes delay in deal signing, our language is pretty vague and not a clear ask. I’d like to offer improved language. TY

#general - May 09, 2025 at 11:12 AM

Absolutely, agree!

#general - May 09, 2025 at 09:48 AM

Thank you! All fantastic information. Unfortunately, we don’t have al of the tools, Gainsight, Orchestrator, etc. I’m afraid a lot of this for us would be manual. Think early startup. 🙃

#general - May 08, 2025 at 08:54 PM

@Madeline Coke same exact problem here!

#general - May 08, 2025 at 07:47 PM

Oh my, ours is a mess too, and currently everything is on spreadsheets. I’m interested to hear what others are doing as well.

#general - May 07, 2025 at 10:02 PM

Has anyone defined and implemented an NPS program? Any best practices to share?

#10-community - April 24, 2025 at 12:44 PM

@Wendi Wolfgram has joined the channel

#jobs - April 19, 2023 at 04:14 PM

This came across my LinkedIn messages - let me know if you would like an introduction to Collette about this opportunity.

#announcements - January 05, 2023 at 04:59 PM

I like #1. Simple and meaningful. Positive and uplifting.

#announcements - November 29, 2022 at 11:08 PM

I had to split reviews between three different review platforms at my last company - with very few customers…. I based priorities on each platform schedules for awards and MQ, etc… and focused on one per quarter…I also let customers know in advance that we had multiple platforms for review sites and tried to set expectations ahead of time that we would be asking them for a new review each quarter.