Mary Green (Owner CMAweekly)

#general - January 17, 2025 at 04:59 PM

I won’t be holding our Friday call today as I’ve been sick most of the week. I’m sorry.

#general - January 16, 2025 at 04:50 PM

Please move this to open share

#general - January 14, 2025 at 07:03 PM

Hi @Jaz Cuevas there is a report on CMAweekly about the top vendors in our space. They are: Orca, Champion, ReferenceEdge, SlapFive, and Deeto based on feedback from over 200 users of these platforms.

Unfortunately Base, Influitive, and RO Innovation have received significant negative reviews. If you download the report you'll get some comments from other users.

https://cmaweekly.com/customer-advocacy-survey-2024

#announcements - January 14, 2025 at 04:47 PM

We had a great discussion with @Jeanne Talbot @Liz Richardson @Kristen Auguste and @Bianca Del Vecchio on Friday on the topic of Advocacy Mindset. Here's the video recording: https://youtu.be/pJU3KOreG7s

#general - January 12, 2025 at 06:22 PM

I can mention a few people tomorrow so they can weigh in :)

#general - January 12, 2025 at 06:19 PM

Several have. I do it. Are you moving into it?

#announcements - January 10, 2025 at 06:59 PM

We are on with @Jeanne Talbot @Liz Richardson and many others for the Advocacy Mindset call. @everyone https://us06web.zoom.us/j/4029861639

#jobs - January 09, 2025 at 04:10 PM

TY for sharing these Joel, I've seen so many opps coming up and I'm excited for people to find an opening that fits their talents.

#general - January 09, 2025 at 04:10 PM

Thank you for posting this Joel. I've talked to a few people in DM. This has been so devastating for the area (not that I'm there, of course).

Please share below if you need to talk, or have any other need, I'm happy to help and even send an email to our members.

#general - January 09, 2025 at 03:47 PM

A comment was removed because it included a link to a vendor's site and was directing visitors to a landing page.
Unfortunately, we have agreements with our sponsors that this isn't allowed in our general discussion spaces.
These links can be shared in <#C04CVDQD4JZ|>.

The comment referenced a 2024 Vendor Lookbook for the Customer Advocacy space.

#general - January 09, 2025 at 01:20 AM

Oh I hadn't heard of Lumen, do you have a link? We also have a no vendors channel. If you promise to keep discussions confidential I can add you anytime 🙂

#general - January 08, 2025 at 06:52 PM

@Bree Bunzel @Brittnee Dawson @Ari Hoffman - Amplitude might be able to help as well.

#general - January 08, 2025 at 04:18 PM

TY Nikki 😄

#general - January 08, 2025 at 04:13 PM

@Karen Thomas I believe Nikki is answering your question about using Showpad.

#linkedin - January 07, 2025 at 06:04 PM

Love this, you can learn a lot about customers without picking up the phone.

#general - January 02, 2025 at 11:17 PM

#open-share - January 02, 2025 at 05:11 PM

What a great job, Cara! Congrats!!

#open-share - December 30, 2024 at 09:48 PM

Feeling this today.

#announcements - December 24, 2024 at 03:48 PM

Everyone have a wonderful holiday season!!

#general - December 20, 2024 at 05:01 PM

Sorry all. I can’t hold a call today. :(

#general - December 19, 2024 at 04:26 PM

Wow @Kevin Lau you have a lot of support. Was that before you came in or did you cultivate that?

#general - December 19, 2024 at 04:25 PM

Does anyone recognize the voice on this clip? https://otter.ai/s/e9XNiHeDRTejOydfK5wSVA?snpt=true

#jobs - December 17, 2024 at 03:52 PM

Is that working with @Shelly Ryder?

#discussions - December 16, 2024 at 06:38 PM

@Vera Flores and @Emma Telfer

#general - December 13, 2024 at 10:17 PM

You could join no-vendors and ask too

#announcements - December 13, 2024 at 05:33 PM

We are going to postpone today's call - next week is holiday networking 😄

#random - December 13, 2024 at 05:32 PM

LOL I've given up. The other day someone said "I still have no idea what you do, Mary" and I said "me either"

#general - December 12, 2024 at 10:27 PM

you might want to hop into this discussion and ask as the OP is asking about Referrals as well 🙂 https://cmaweekly.slack.com/archives/C06JXSTARJR/p1733990521682249

#general - December 12, 2024 at 06:14 PM

Hi @channel, this is your new bi-weekly
Community Compass: Content, Resources & Opportunities 12/12/24 - Sponsored by UserEvidence
who has a new Close the Gap report with examples of how to survey your customers & enable sales even more - so cool!

Always Resources: Website | Slack Invite | Resource Directory | Events | Recordings | Guidelines | Jobs | #no-vendors (DM for invite) | Advocacy Tech Portal (Vendor Scorecard)

Latest Poll: What percent of your customers are advocates? Oldie-But-Goodie Content: Masterclass with @Amanda Peacock Succeeding as a Team of One

#general - December 12, 2024 at 05:33 PM

@Rachel Ward @Shetal Shah these are two of our expansion leaders in the community. 🙂

#general - December 12, 2024 at 03:46 PM

PS - Math is hard. 🧮

#general - December 12, 2024 at 03:45 PM

That's still more than most of us. 🙂

#general - December 12, 2024 at 03:22 PM

TY for coming back to share @Shelly Ryder and for hosting the call yesterday, you did a great job. Hosting isn't always as easy as it looks and you sounded so cheerful. 😄

#general - December 12, 2024 at 03:20 PM

Hey <@U0806J8HHHR> we need more info about how you've gotten 10%+ of your customers to be advocates. Can you share your magic? 😄 🪄

#general - December 12, 2024 at 03:18 PM

What about you @Shannon Howard?

#general - December 12, 2024 at 03:17 PM

TY for posting Sarah, I'll go back and look for others today.

#general - December 12, 2024 at 01:27 AM

DAMN Kevin!! That's massive. My win; using AI to summarize great content from the community 😄

#discussions - December 12, 2024 at 01:14 AM

Did you two connect? I'd love to hear what you came up with.

#jobs - December 11, 2024 at 09:53 PM

@Emily Coleman

#general - December 11, 2024 at 06:58 PM

Emma is going to share her community/advocacy program with us at the end of January in a Friday meetup. 😄

#general - December 11, 2024 at 06:28 PM

Oh my!! @Lisa Kaspari how do you do it?!!

#general - December 11, 2024 at 06:08 PM

I think a highly curated networking opportunity would be appreciated.

In my experience, it could involve:
• making sure other top execs will be attending and sharing that with the group
• it's planned far ahead into the future they can make sure to block off the time/date
• learning about their goals/obstacles/needs before hand
• ensuring they know these topics will be addressed (to make sure there is value for everyone attending)
• participants willing to start sharing or be called upon on the call (or in real life)
• curated introductions or breakout rooms if virtual
• short comms campaign to keep them interested before the event

#general - December 11, 2024 at 05:36 PM

TY for answering @Emma Hanevelt I wasn't sure if anyone could see the poll. 😄 🫠

#general - December 11, 2024 at 05:13 PM

You might get more answers there. I can add you, I just ask that you do not share any of the conversation beyond the channel 🙂

#general - December 11, 2024 at 05:10 PM

You can ask in No vendors

#discussions - December 11, 2024 at 04:52 AM

There is a recording that I believe will be shared.

#general - December 10, 2024 at 08:58 PM

@Emma Hanevelt I'd love to hear what you do at Grammarly, too. 😄

#announcements - December 10, 2024 at 08:55 PM

Doing a bit of channel clean up today. I'm archiving channels we do not use often. Just because the channel is archived does not mean you can't bring up the topic in <#C06JXSTARJR|>

#discussions - December 10, 2024 at 08:38 PM

Please do not post anymore in this channel, we can use <#C06JXSTARJR|>. You can respond to the posts already available and I'll archive later this week - it will still be searchable. 🙂

#discussions - December 10, 2024 at 08:09 PM

Sorry @Amanda Peacock 😞