Cara Peterson

#general - October 17, 2024 at 06:56 PM

One I added last time that got good feedback was starting out with asking them what their main goals with their position / team and if there was anyway advocacy could help. Another one that really helped me was there preferred method of communication for collaborating.

#general - October 09, 2024 at 08:55 PM

I’ll be there!

#general - October 01, 2024 at 04:16 PM

I manage the sales enablement for customer content for reps. Our quotes are managed through User Evidence and any long form content / logos are managed in a database I built through confluence. For most effective, logos / case studies are what sales uses the most

#discussions - October 01, 2024 at 02:52 PM

Mine sounds a little similar to Amanda’s set up. We have customers interests on the contact field and log the activities once completed as an activity.

#general - August 28, 2024 at 01:29 PM

I made this same cocktail a few months ago, SOOO GOOD

#general - August 13, 2024 at 05:25 PM

I feel like it's always super tough to incentivize! What has worked for me is publicly praising reps who are helping with my programs (or creating a leaderboard). If you have an internal slack channel for praising employees or a sanding spot on internal enablement it's a good place to praise reps in front of their manager / executives!

#reviews - August 05, 2024 at 02:07 PM

Thank you for all your suggestions! I don’t think I’ve ever had a more detailed project plan on peer reviews, but got the green light from anyone giving pushback!

#reviews - July 31, 2024 at 04:48 PM

I’m hopefully kicking off a review campaign in the next few weeks I’m getting a little internal push back and I was wondering if anyone had a good response/ action plan for the objection I got. The objection is that if we are asking for customer feedback will come with the assumption that we will take action on their feedback. I’m wondering if this has ever happened from customers on expecting action from them completing a peer review.

#open-share - July 30, 2024 at 04:23 PM

🎉congrats!!

#open-share - July 15, 2024 at 12:46 PM

@Mary Green (Owner CMAweekly) someone recently told me the phrase “don’t let perfect be the enemy of good” and has totally helped my workflow!

#open-share - July 12, 2024 at 09:39 PM

I’m not really someone who posts on LinkedIn, but I wanted to share this in case anyone else has ever felt the same, because imposter syndrome is terrible. Last September, I was laid off, which was a huge shock, especially since I had just moved cross-country and wasn’t expecting to be without a job. The job search that followed was the hardest I’ve ever experienced (sending support to anyone currently in the same boat). After months of searching, I finally landed a new job. However, a few weeks in, my manager left, and the imposter syndrome hit me hard. Suddenly, I was on my own, relying solely on my knowledge and instincts. Despite the challenges, I was recently named the MVP of Q1! I just wanted to express my gratitude to this incredible community. I’ve always been a team of one since moving from sales to customer marketing, and I owe so much of my success to the support and resources I’ve found here. Thank you all for being such an amazing source of inspiration and help!

#general - June 27, 2024 at 02:12 PM

I did a company wide enablement a few months ago about how to build a customer centric advocacy program that went over all the different ways a customer interacts with us and how important it is to track those activities to prevent burnout and creating more visibility to customer asks. And also emphasizing the importance of understanding customer motivators to becoming an advocate and making sure they have a white glove experience when they do “advocacy activities” with us. I can share about half of the slides that are only advocacy enablement

#discussions - June 24, 2024 at 01:13 PM

I use the slack + gmail integrations

#general - June 14, 2024 at 03:21 PM

I am!

#reviews - June 13, 2024 at 02:28 PM

I think I can, when you leave a g2 review it asks you to rate on a 10 point scale, so whatever they decide is divided in two. So if you give a 9 it’s a 4.5 star rating

#reviews - June 03, 2024 at 02:44 PM

Yep! Their email domain did not match their linkedin (parent company) and they resubmitted a few times and still did not get approved

#open-share - May 21, 2024 at 01:13 PM

I'm looking for people who want to brag about how they show their love / support for customers on social! I'm working with my social media team to create more content around customers, but I'm not the most social media savvy person (took me months to learn tiktok 😂). So if anyone does an amazing job with this, especially on Linkedin, I'd love to take a look!

#job-seekers - May 02, 2024 at 12:50 PM

<https://careers.gainsight.com/jobs/2874?lang=en-us>

#random - May 01, 2024 at 07:09 PM

@Amanda Schulte Sorry! Just got back from traveling! Will send you a dm

#random - April 18, 2024 at 11:09 PM

I have one that i just created, but it's very industry specific, but here's the generic breakdown of the slides! Slide 1 - Types of Advocacy Activities Slide 2- Benefits for company Slide 2 - Benefits for executive team Slide 3 - Benefits for managers Slide 4 - Benefits for end users Last slide - Logos of current advocates

#chatgpt - April 17, 2024 at 08:42 PM

Random, but kinda funny

#general - April 17, 2024 at 05:30 PM

I just learned this, but you can create a slackbot that responds with a automated custom message when someone posts something that uses a phrase you are tracking. for example if someone posts "I need a customer reference" the bot will automatically pick it up and respond with "Great here is the process"

#general - April 17, 2024 at 04:19 PM

I'm currently working through this, if you want to chat! How I did it previously is I did an enablement session on Advocacy in general, the process I put in place, and the importance of following the process.

#pets - April 11, 2024 at 02:06 PM

Jeez, I miss the west coast!

#random - April 05, 2024 at 02:37 PM

No worries! with more research it seems I would need the paid G2 to do what I was thinking about anyways!

#random - April 05, 2024 at 01:03 PM

Does anyone have an example of an ebook they create from their results from G2/Gartner?

#general - March 23, 2024 at 01:36 PM

I went to the 2022 one in SF!

#general - March 18, 2024 at 01:13 PM

@Shannon Howard 80-85% is AMAZING

#open-share - March 08, 2024 at 01:44 AM

Omg!! Congrats!!!

#job-seekers - February 16, 2024 at 04:45 PM

Hi everyone, great news I got an offer last weekend and signed! Today I got an email about the Tines customer marketing role, does anyone want me to forward over their info to the recruiter?

#jobs - February 09, 2024 at 09:26 PM

If anyone needs to chat about the opportunity let me know, I was in the final round and declined for another opportunity

#open-share - February 06, 2024 at 05:36 PM

Hopefully this doesn’t happen to anyone else. But I was about half way done voting and my votes were automatically submitted and there wasn’t a way for me to go back and finish voting 😧

#job-seekers - February 03, 2024 at 03:20 PM

We had a similar program when I worked at SurveyMonkey. They organized it very well and it was more about getting experience then them getting inexpensive work. I know a few people who have been out of work for over a year and I could see them benefitting a lot from a program like this, but only if it is organized well and not just an opportunity to get cheap talent during a busy season.

#job-seekers - January 31, 2024 at 08:13 PM

@Laurie Timms no worries at all! To be honest, I'm having fun with the project so the 20 hours is kind of on me!

#job-seekers - January 31, 2024 at 05:26 PM

This has probably been the hardest job search I've ever been through and have not found any secret sauce to getting interviews, but one that keeps me going is this; I’ve started celebrating even when I get rejected. Yes, it sounds strange, considering how disheartening it can be Getting rejected is such a terrible thing to happen (I think I've made it to 7 final round interviews in the past three months, to not get picked with no feedback on how I could improve or they end up going with someone internal) . But you spend so much time prepping for the interviews then doing them, then there's a assignment that you spend 20 plus hours on, then the waiting game. I've adopted a habit of doing a little something for myself, even in the face of rejection, It doesn't have to cost a thing; maybe it's exploring a new hiking spot or trying out a new hobby—anything to appreciate the effort I've put in. The journey is challenging, but finding joy in the process, regardless of the outcome, has become my way of staying resilient and keeping up hope!

#job-seekers - January 24, 2024 at 04:37 PM

I kind of want to go back and collect the times of my screens now! This time around I feel like it is super rare for me for the screens to last the whole 30 minutes. I had one a few weeks ago and one of my first comments was "wow they took the whole time slot" I want to say mine average 15 minutes, but I've had one as short as 5 minutes then they go into scheduling the next round.

#job-seekers - January 22, 2024 at 07:23 PM

Have they moved to following rounds?

#job-seekers - January 17, 2024 at 01:08 PM

I got more interviews when I was fresh out of college with zero experience, this market is insane!

#job-seekers - January 16, 2024 at 05:56 PM

Just wondering how are people handling the topic of underpaying? I have an interview today and it's a team of one managing Cabs, reviews, interviewing and writing case studies, running webinars + expansion campaigns, and more (No idea how one person can do this for a supposedly 50K customer sized company) for only $90k (high end of salary range)

#job-seekers - January 05, 2024 at 07:45 PM

@Jennifer Lyons The reason I asked is when I joined Gainsight I got the tier that was the same as NYC (Was living in Portland at the time that is no where near NYC prices) If you live in a city where they don't have a lot of data on cost of living it may be easier to negotiate because you live in the city and it's more expensive than a rural/suburban area.

#job-seekers - January 04, 2024 at 10:26 PM

Does the description list Atlanta or Georgia?

#job-seekers - January 04, 2024 at 08:19 PM

Is the only thing they are not offering is health insurance?

#job-seekers - December 27, 2023 at 07:40 PM

even the recruiter said is was too low so they asked me to send to the salary report to give to their team

#job-seekers - December 27, 2023 at 04:43 PM

Just an FYI - Just got off the call for the [Customer Advocacy Program Manager at Quickbase](https://www.hirebridge.com/jobseeker2/jobdetails.asp?joblistid=594382&cid=8022) position. Salary is maxed at $75k

#job-seekers - December 22, 2023 at 08:30 PM

What is the company?

#announcements - December 21, 2023 at 04:54 PM

When I was at Gainsight I never heard of Jigsaw lol, but they did acquire a LMS software recently so maybe that's the competitor?

#job-seekers - December 13, 2023 at 10:41 PM

@Jennifer Lyons I'm curious how it all works out in the end. For example, in three months or so more higher paying roles open up for those people with the experience would probably leave for better pay.

#job-seekers - December 13, 2023 at 04:38 PM

Totally just speculation. But I think people are accepting salaries a lot lower than they are worth and it’s really benefiting companies right now. The job I was just interviewing for was 20k less than my base salary and the person who took it had 10 years more experience than me.

#job-seekers - December 08, 2023 at 03:15 PM

@Joel Primack I got really good recruiters/hiring managers that did call and give me feedback. But it was all positive, which I know I'm not close to perfect so I'm not sure if companies just learned to not say anything negative 😂

#job-seekers - December 08, 2023 at 03:13 PM

@Natalie Gullatt I love that advice. I'm currently really worried I specialized my talents and it seems like most job postings lately want you to do everything