Thread
Evan Huck
February 20, 2025 at 03:12 PM
Got a little rant-y here - and luckily I encounter this problem less frequently then we used to - but man it's frustrating when we do encounter it - customer marketing not allowed direct access to customers (ie have to go thru CS or sales or whoever "owns" the customer relationship). Another reason why it's so important for Customer Marketing to have a leadership seat at the table.
Taylor Bogar
February 24, 2025 at 08:32 PM
So frustrating 😐 Unfortunately in my experience, it's rarely prioritized at a leadership level to "ungate" customers. A lot of time, the burden falls on the Customer Marketer to create systems to make customers more accessible. This topic makes me fume lol
Taylor Bogar
February 24, 2025 at 08:32 PM
Loved your post