Maura Frost

#general - September 19, 2024 at 03:35 PM

Hey Taylor! Is today’s call about onboarding or adoption? Maybe it’s just an older graphic 🙂

#discussions - September 11, 2024 at 07:32 PM

We use Gainsight for customer emails like a monthly customer newsletter or announcements. I don’t think Gainsight is the best for this but I work with what we have for now 🥲 We use Sendgrid as well similar to how Evan mentioned above - password reset, email notifications for our customer education resources, etc.

#influitive - August 21, 2024 at 01:33 PM

Anyone having issues with Join links today? Getting errors from customers and people testing internally…

#general - August 19, 2024 at 02:12 PM

I think it was Marketing this time (it was a joint project for CS and Marketing, I’m in CS) - this is the first time we’ve done any kind of prize other than a custom trophy!

#general - August 19, 2024 at 01:40 PM

@Shelly Ryder Yes, we did! We ended up surpassing our award submissions goal this year so something in there worked we have a pretty cool “grand prize” this year too with a trip to Austin, TX which I also think sweetened the deal for some

#general - August 19, 2024 at 01:28 PM

We just did our awards program and I’d say it mostly came from CS nominations/nudges. But, to help with self-nomination this year, we used: incentives in our customer advocacy program, kind of like Alexie said, our Customer Education team volunteered to meet with customers to do an interview instead of a written submission if the customer said time was a constraint, we also allowed for video submissions from customers instead of just written as we’ve done in years past!

#general - August 13, 2024 at 03:03 PM

Hi all! Potentially looking to incentivize some internal folks (namely, Sales and Customer Success) to help us with some advocacy initiatives. Anybody done this before and find that one type of incentive works over another? Thinking along the lines of “trying our reference request functionality, give us feedback, and get coffee on us” but unsure if there is something else that might work better. Thanks!

#reviews - August 08, 2024 at 03:22 PM

Following as we’re looking to implement this soon in our customer newsletter with TrustRadius!

#reviews - July 25, 2024 at 04:46 PM

That’s true! Thanks Shannon.

#reviews - July 25, 2024 at 02:15 PM

I’m in a tough place where my boss’ boss only wants to solicit positive reviews. I have shared the FTC policies and that we cannot ask for positive reviews. But he only wants to word it in ways that do that. It is really limiting our ability to secure reviews since to me, it’s either we say it in an unbiased way or not at all. We would love to add it to our customer newsletter. Any thoughts on wording that might satisfy both of us? 😄

#general - July 23, 2024 at 07:04 PM

Thank you, @Alexie Glover! This was very helpful!

#general - July 17, 2024 at 06:55 PM

@Cara Peterson I’d love to see this as well if you don’t mind sharing! <mailto:mauraharwood23@gmail.com|mauraharwood23@gmail.com>

#open-share - July 12, 2024 at 07:54 PM

Love this! Thank you for sharing!

#influitive - July 10, 2024 at 06:15 PM

Aha! Thank you Don!

#influitive - July 10, 2024 at 04:35 PM

Does anyone know if there is a way to determine how many acts of advocacy one advocate has completed? Is there an easy report or something I’m missing?

#general - June 25, 2024 at 02:49 PM

I love that!

#general - June 25, 2024 at 02:45 PM

Anyone who has done customer awards… we are looking at doing an “advocate of the year” award, a customer from our advocacy program. We would love to do “Innovator of the Year” (that is the name of the members of our program) but have received some pushback internally that it’s not super meaningful. We’ve been asked what we might name this category if the focus was more on what the individual/organization can “tout” as being our most engaged advocate? What have they done for their peers and the industry that they’d want to share far and wide? (think like why would they want to share this on LinkedIn) - any ideas or examples of what you have done for a similar award at your org? Other thoughts have been like “Community Contributor of the Year”, etc.

#general - June 05, 2024 at 08:08 PM

Love it, thanks Mary!

#general - June 05, 2024 at 07:49 PM

@Mary Green (Owner CMAweekly) Correct - some folks aren’t necessarily interested in joining our advocacy program but are still willing to be references. Wondering what touch points people use to ask about references - like Ashley’s suggestions!

#general - June 05, 2024 at 07:43 PM

How do you go about finding reference “hand-raisers” (outside of a traditional customer advocacy program)?

#influitive - May 08, 2024 at 07:12 PM

I tried to go to their community.influitive site and same thing

#influitive - May 08, 2024 at 07:12 PM

Yep.. just came here to ask this

#reviews - May 08, 2024 at 05:06 PM

Thank you! I feel so burnt out on what I’ve tried so fresh perspective is very helpful! 🙂

#reviews - May 08, 2024 at 04:04 PM

Thank you all! This is great feedback. What have you found works well for those who aren’t super motivated for a gift card or swag?

#reviews - May 08, 2024 at 03:50 PM

Seeing if anyone has any fresh/exciting ideas for soliciting reviews I feel like I’ve tried everything. Incentivizing doesn’t seem to help much, we still have Influitive and I have tried numerous challenges, campaigns, etc. We were on a roll for a bit and have hit a standstill. We have included it in customer outreaches like newsletters, landing pages, etc. I am wondering if our customers (in the AppSec, developer space) just aren’t interested in reviews in general. Maybe I’m not positioning it in the right way?

#general - March 22, 2024 at 07:12 PM

This is good to know… we realized we have the functionality with Zendesk to do this and were considering it.

#reviews - March 04, 2024 at 09:38 PM

@Alexie Glover I’d love to hear your wins! I feel like I’ve tried everything to no avail at this point (our customer base is AppSec, developers, engineers, etc)

#reviews - March 04, 2024 at 09:37 PM

@Valeria Gomez A little late, but our customer base is very similar (IT, AppSec, developers) - I’ve received the same feedback - they’re just not looking at/caring about those sites. I have tried every trick in the book and I feel like I just can’t move the needle, lol. Do you have any data/articles that support that developers, etc just don’t care about reviews? I’d hate to continue using my time to solicit reviews if it’s not really making an impact, haha.

#general - February 22, 2024 at 04:04 PM

We’ve done one! I don’t think it was as involved as other orgs but we worked closely with CS to get submissions and shared the winners at our online user conference. I’d say it’s a great way to get UGC like testimonials, case studies, e-books, etc. It’s a win win! I wish we did more with it honestly.

#influitive - February 15, 2024 at 05:46 PM

ICYMI - you can redeem your Influitive VIP points again before they go away!

#influitive - February 15, 2024 at 05:45 PM

Why does Jigsaw have the sketchiest email addresses on their comms? I almost always accidentally delete them!

#announcements - February 12, 2024 at 08:16 PM

I love your point about highlighting ROI!

#influitive - February 02, 2024 at 06:14 PM

@Sarah Howell I will say that we had kicked this off before the acquisition, but so far we have had no issues! Our team who is implementing the integration had a couple of questions for Influitive that our CSM got answered and then it was smooth sailing, so this could be something that could pose a problem. _If_ a problem arose, I don’t know who would help 😞

#influitive - February 02, 2024 at 02:46 PM

I am not! Would love to be added 🙂

#influitive - February 01, 2024 at 10:13 PM

Lauren, that’d be amazing! We have a lot of the technical stuff down but my CCO was asking me today about how we’re going to handle communication with Sales reps throughout the process, etc. I’ll email you! Or if you have a calendar booking link, I can find a time 🙂

#influitive - February 01, 2024 at 10:10 PM

Hi all! We’re in the process of integrating our Influitive hub with Salesforce for reference management and syncing our SF data with Influitive. Has anyone done this specifically for references and if so, would you be willing to chat? I am curious about the process you have in place with it, particularly how you manage communication/expectations around it. Thanks!

#influitive - January 31, 2024 at 07:22 PM

One of the best parts of Influitive was that those who worked there really “spoke our language” - this all feels so vague and cold

#influitive - January 31, 2024 at 07:15 PM

No, I don’t think I realized until the end they weren’t recording. Just assumed 🙂

#influitive - January 31, 2024 at 07:15 PM

They didn’t record last time so team members of mine who couldn’t attend were in the dark unless they could make sense of my notes haha

#influitive - January 31, 2024 at 07:13 PM

Glad they are actually recording this time 🥲

#influitive - January 24, 2024 at 03:54 PM

Amazing!

#influitive - January 24, 2024 at 03:48 PM

Sadly, I have to miss the Influitive session happening today due to a conflict. Will there be more like this?

#announcements - January 03, 2024 at 06:11 PM

Happy New Year, everyone! I am the first person in a customer advocacy/community management role at my company. I created and launched our advocacy program, among other initiatives. For a while, I’ve been wanting to create a document that goes into the ins and outs of managing the program, and all the random tasks I do associated with it, so if I’m ever able to build my team or just need to share the processes with someone, it’s there. Has anyone done something similar or had someone give them something similar in their role? Maybe something you were handed down? What was most helpful for you?

#announcements - December 21, 2023 at 04:58 PM

Just today! The new CEO is someone at Jigsaw

#announcements - December 21, 2023 at 04:55 PM

No real details beyond linking the press release though

#announcements - December 21, 2023 at 04:55 PM

@Jennifer Lyons Yeah, it was a message from the new CEO saying that Influitive has been acquired!

#announcements - December 21, 2023 at 04:32 PM

I got this email this morning and was wondering if anyone had the scoop 👀

#announcements - December 11, 2023 at 06:24 PM

I’m just following this because we are determining how best to measure engagement and how often to measure it!

#announcements - October 25, 2023 at 06:12 PM

I’m OOO that day but would love to see a recording or just any notes that were shared 🙂

#announcements - October 25, 2023 at 05:12 PM

I would also love any examples!