#announcements

Happy New Year, everyone! I am the first person in a customer advocacy/community management role at my company. I created and launched our advocacy program, among other initiatives. For a while, I’ve been wanting to create a document that goes into the ins and outs of managing the program, and all the random tasks I do associated with it, so if I’m ever able to build my team or just need to share the processes with someone, it’s there. Has anyone done something similar or had someone give them something similar in their role? Maybe something you were handed down? What was most helpful for you?