Deja Darrington

#general - April 21, 2025 at 07:07 PM

Saw this on Gong Community, Has anyone tried something like Gongversations in your community?

Looks like it's a simple form for customers to raise their hand for 1:1 networking program that matches Gong customers based on shared business goals. It’s a way for users to ask questions, swap best practices, and sharpen their Gong skills through weekly 30-minute conversations.

Curious if anyone’s tried something like this or has experience running a peer-matching program through your community!

#general - April 18, 2025 at 06:36 PM

This is helpful <@U0806J8HHHR>! Sounds like our CS team may be switching from Catalyst back to Gainsight too

#general - April 17, 2025 at 06:36 PM

I LOVE Gong, yes! so we are also leveraging Peerbound to get customer sentiment. So essentially we would use the dashboard + Peerbound (access customer sentiment summaries from Gong)

#general - April 17, 2025 at 06:33 PM

@Amanda Peacock Yes, we experience delays in getting confirmation from CS of use case details based on what the AE is asking for.

@Sarah Miller They use Catalyst. We define referenceable as customers that either CSM recommends, or customers who we've partnered with on events, or activities and know that they can speak to the specific use case for the reference call. Also want to make sure their account is healthy

#general - April 17, 2025 at 04:00 PM

Anyone else built a dashboard to reduce dependence on CS for reference requests?

We’re exploring a way to reduce friction in our sales reference process. Right now, getting approvals (confirming details) from CS and CS leadership takes days (sometimes weeks), while Sales is pushing for urgent turnaround. To move faster, we’re considering going directly to customers (who have already opted in or have done references before). 🫠

To do this responsibly, we’re compiling a Customer Sales Reference Dashboard with key signals to help us assess if a customer is referenceable without waiting on CS. So far, we’re pulling in:
• Incident Reports – to avoid customers recently impacted by bugs or outages
• Upcoming Renewals – so we don’t reach out during sensitive deal cycles
• Churn Risk Trackers – to avoid customers flagged as at-risk
Has anyone else done something like this? What other signals or red flags do you track? Would love to know if:
• You’ve done this in your company
◦ You’ve gotten pushback from CS or Sales
Open to any tips, cautions, or learnings!

#8-references - March 24, 2025 at 10:38 PM

This is nice, thank you for sharing this Emily!

#general - March 24, 2025 at 10:30 PM

Saw this Linkedin Post from Ciana, and it got me thinking, I'd love to explore more ways to showcase customer proof and the influence of advocates across different stages of the journey. How does your team currently approach this? And what platform are you using to visualize the customer journey at each stage?

#general - March 21, 2025 at 05:45 PM

Is the private channel still available to join?

#8-references - March 21, 2025 at 05:39 PM

I like this! The points system to capture all advocacy tasks and also letting them choose what they want (swag/gift card) etc. Plus one to being able to surface new champions

#8-references - March 21, 2025 at 04:31 PM

Good question!

I’m all for rewarding customers for their time, but if every reference call comes with a gift, it can start to feel transactional, not to mention the budget impact because we have so many references happening.

I prefer recognizing advocates more holistically. If a customer completes a certain number of reference calls in a year, we include them in our holiday gift send as a more meaningful thank-you.

And if they’re also participating in other asks, like reviews, speaking, or case studies, then definitely something more holistic makes sense.

Trying to balance showing appreciation without turning every interaction into a transaction. That said, always open to hearing everyone else’s strategies and ideas!

#general - March 19, 2025 at 05:58 PM

LOVE this! I saw this on the Gong site https://www.gong.io/advocacy-program/

Really like how they have all items that customers can select

#general - March 19, 2025 at 05:57 PM

Has anyone had any issues with rewards for referrals from customers outside the US?

#general - March 12, 2025 at 09:40 PM

These are super helpful, thank you!!!

#general - March 12, 2025 at 09:01 PM

Hi, we're preparing for our upcoming conference, vut I'm running into a challenge with driving community membership when SSO is enabled with our community platform.

So when they log into our product, then they can login to the community. While SSO makes it convenient for attendees to join from their work laptops, I'm concerned that not everyone will bring a laptop or remember their login credentials.

I'd love to hear your thoughts on this. Have you seen any successful strategies for encouraging community signups in a similar scenario? Any insights you can share would be greatly appreciated.

Thanks in advance!
Deja

#general - March 04, 2025 at 07:48 PM

Hey everyone! I was compiling a list of our female-founded customers for Women’s History Month, and it got me thinking, has anyone ever created a customer repository that aligns with national days or broader themes outside of just industry, use case etc.

For example, I’ve seen brands highlight LA-based customers for fire relief efforts under a “LA Strong” theme or compile lists of sustainability-focused customers for Earth Day. I’d love to know if anyone has done something similar, how did you approach it, and what worked well? Would appreciate any insights!

#general - January 23, 2025 at 10:39 PM

Hi everyone, Its end of quarter for us and I have quite a bit of money left for Learning & Development. Would love to see what others have used and recommend for L&D funds (tools, books, classes, memberships, etc.). So far I've seen/used

• CMA Pro Membership
• Linkedin Pro
• Masterclass
• Grammarly
• Chat GPT
• Skillshare

#general - January 23, 2025 at 10:34 PM

Can you please add me as well?

#open-share - January 29, 2024 at 06:59 PM

Anything involved with mastering my content writing, email tips, and customer marketing.

#open-share - January 29, 2024 at 04:52 PM

Hi everyone, I still have some funds in my Learning & Development budget and looking for some advice on where I should invest for professional development (tools, memberships, courses, conferences, etc.)?

So far I am already using
• Grammarly Premium
• Chat GPT Plus