Allison Levy

#discussions - September 10, 2024 at 03:02 PM

<mailto:aelevy91@gmail.com|aelevy91@gmail.com> - thanks @Vera Flores!

#discussions - September 06, 2024 at 09:59 PM

Thanks Kevin! Really appreciate you sharing these images. I remember watching you present at an Influitive meetup in San Francisco like 8 years ago and learning a lot from your presentation. The CMA community is getting much bigger but still a small world 🙂

#discussions - September 06, 2024 at 09:45 PM

Does anyone have a visual that shows an ideal customer advocacy lifecycle journey? I want to showcase how you can create advocates early on in the customer journey who will be willing to provide quotes, leave reviews, etc. Going to start drafting something but looking for inspo!

#discussions - August 28, 2024 at 10:03 PM

Hello! My executive team suddenly has a keen interest in customer stories and I’m putting together a presentation to talk about how they are captured, where to find them, the impact they have, and priorities for the second half of the year. What tips do you have for how to kick off a presentation like this?! I feel like that’s such an important part to nail and I am drawing blanks!

#discussions - July 17, 2024 at 06:51 PM

Has anyone had success with C-Suite customers joining their advocacy program? Is there anything you do differently for C-Suite clients? We are finding that our executive level customers will advocate for us if the opportunity is relevant and something they want public recognition for, but that it’s pretty unlikely that they would ever actually go in and access a portal, claim rewards, etc.

#general - June 27, 2024 at 03:25 PM

@Cara Peterson I’d love to see them if you don’t mind sharing. My personal email is <mailto:aelevy91@gmail.com|aelevy91@gmail.com>

#general - June 26, 2024 at 08:39 PM

Does anyone have an internal slide, visual or guide that explains all of the ways to engage and work with Customer Marketing/Advocacy? I essentially need to convey to my marketing org that if it involves a customer, it needs to involve me.

#general - April 17, 2024 at 04:45 PM

Thanks ladies!! So helpful. And so very true, it’s like you have to constantly remind folks without sounding like a broken record 🫠

#general - April 17, 2024 at 04:01 PM

How do you handle colleagues not following customer request protocols and working AROUND you when fulfilling a customer speaker request? This tends to happen at my company because so many people are “touching” customers in marketing efforts, and I don’t want my team to be a roadblock, but there needs to be a system of governance to control customer burn out. Would love any advice here.

#general - March 04, 2024 at 10:00 PM

Anyone have any customer award program templates? I’m being asked to put together a plan and want to make sure I think of everything that needs to be included.

#open-share - January 04, 2024 at 04:12 PM

@Melissa Brown also in San Marcos if you ever want to grab a coffee 😄

#open-share - January 03, 2024 at 05:23 PM

I’m in North County!

#announcements - December 07, 2023 at 11:12 PM

We are going to survey our customers to find out how customers would like to participate in our community (user groups, online communities, events, etc.) Any suggestions of questions we should be asking them?

#announcements - November 28, 2023 at 04:44 PM

Wow, thank you all so much for engaging in this topic with me! You are amazing!

#announcements - November 27, 2023 at 09:49 PM

Hi all! At my company we have a ton of customers who do speaking engagements, participate in our user groups, customer stories, webinars, etc. BUT we don’t have a formal “advocacy program.” We just have a ton of advocates and it’s great! Our leadership wants to see more of a brand behind our advocates and community (think Trailblazers) and I’m not sure how to introduce one without introducing a formal advocacy program. Has anyone here been able to do something similar and have examples/anything they are willing to share?