#announcements

Important info for Customer Marketers & Community members

Thread

Allison Levy December 07, 2023 at 11:12 PM

We are going to survey our customers to find out how customers would like to participate in our community (user groups, online communities, events, etc.) Any suggestions of questions we should be asking them?

Mary Green (Owner CMAweekly) December 07, 2023 at 11:31 PM

I use the top two questions in this doc, as I’ve found it helpful to build journeys for customer advocates. https://docs.google.com/document/d/1A9N_9w35mWMS42nXld-7QWikJRK1l1zUA12vk_-1h0U/edit

Here’s the framework that comes from these questions.