Lacey Butler

#open-share - July 31, 2024 at 07:38 PM

Ah I totally missed this! If I register now, will I get on-demand access?

#general - July 18, 2024 at 05:36 PM

I’ve done both: in scenarios where we book, I ask the customer if they have preferred flights (and FF numbers) and work with a travel agency to set it up. The ticket is issued to the customer, so they can make modifications, check in on the app, et al. And Rebecca— yikes, I’ve been there. I know this is a big pain and not the best experience for your customer but hopefully it was smoothed over and now you have oodles of ways to avoid it in the future ☺️

#general - July 18, 2024 at 05:16 PM

Out of curiosity, why didn’t the customer want you to book the travel for them? (Echoing Daniel that Navan is awesome with guest links & the ability to set a budget!) For transport, I’ve done a mix of car service pickups and sending Uber gift cards in advance of the trip.

#general - June 20, 2024 at 03:33 PM

I haven’t, but I have had customers on calls with Gartner in the past :). Personally, I’m not sure how you would tactfully ask or find customers with Gartner seats (I.e., a customer who pays for Gartner reports, etc). Instead, I’d propose pre-arranged calls with some of your top customers.

#general - June 19, 2024 at 03:10 PM

You could also see if your AR folks can set up a call where you join WITH the customer to (a) set up intros and (b) make sure the call doesn’t go off course. I agree with getting the questions or topics in advance and having a prep call with your customer(s) to outline the call and what to expect.

#open-share - May 13, 2024 at 05:52 PM

(I’ve done this in past roles and it always went over well)

#open-share - May 13, 2024 at 05:51 PM

Could you offer that they do a lighter weight Q & A style post on your blog (you send them questions, they reply, you post on your blog and attribute them as a guest author)? Lighter weight for you *and* they get the exposure of being a guest author?

#reviews - May 08, 2024 at 10:20 PM

Hi @Jacqueline Gu - of course! I’ll DM you so we can find a time!

#reviews - May 08, 2024 at 09:19 PM

Totally agree re G2 being more of a numbers game and GPI being much more involved 😂

#reviews - May 08, 2024 at 09:10 PM

Hi friends! Wondering how y’all balance your g2 vs. GPI asks :) i have a few ideas for segmentation / focused accounts but I'm newer to this world — does anyone have any tips they'd be willing to share?

#general - April 20, 2024 at 12:19 AM

Thank you!! I was thinking CMA bc it’s local to me and easier to justify bc it doesn’t require travel but also don’t want to pay for a lackluster experience when a few extra dollars would make a big difference :)

#general - April 19, 2024 at 10:57 PM

Hi! Has anyone here attended the customer marketing alliance conferences / did you find them worthwhile? I’m debating whether to make a case to attend :)

#general - March 15, 2024 at 03:19 AM

I did a fun thing that was a riff on “got milk” ads that was “got great customers?” but can’t seem to find the graphic in my Dropbox :(

#general - February 23, 2024 at 05:52 PM

Thank you so much!!

#general - February 23, 2024 at 05:21 PM

Thank you both!! Any pro tips or things to be mindful of for editing?

#general - February 23, 2024 at 04:29 PM

Great list! This is what we use but I’m going to tweak based on this thread :) I’d just add Awards

#general - February 23, 2024 at 04:26 PM

Hi there! Does anyone have experience with video software like vocal video or shoutout to collect videos from advocates in their own time? I’m evaluating options and would love to hear if these are (a) effective, (b) as easy to use and edit videos as they seem & (c) any experience with one vs the other. THANK YOU 🙏

#open-share - January 29, 2024 at 06:41 PM

This is awesome to see and hear!! Congratulations!!!

#announcements - December 06, 2023 at 05:59 PM

I’ve had good luck with Successories :)

#announcements - July 31, 2023 at 06:35 PM

For a 30 min Q & A, you’ll realistically probably only get to 3-4 questions, as you’ll want to expand on the responses :) (and one of those questions is likely a “Tell us about your role and XYZ company…how does Y (your business) fit in?”-esque question)