Emma Hanevelt

#jobs - October 22, 2024 at 10:41 PM

Love to see Canadian positions!

#discussions - September 05, 2024 at 03:39 PM

Great question. We use Slack for our community and discussion, so just looking at a place to store and organize files they can tap into.

#discussions - September 05, 2024 at 03:37 PM

Hey all! I was curious about what everyone uses as a resource hub for their advocates/ambassadors. We want to build a destination for our ambassadors to tap into training and learning resources. We were looking at Notion. However, we won't be renewing our license for it. Ideally, don't want to create it in Google Docs, but also want to avoid investing $$$ in gainsight/khoros solution if possible.

#open-share - July 12, 2024 at 03:59 PM

This was great, Joel! Well done. 👏

#general - June 20, 2024 at 08:25 PM

We broker the conversation. I wouldn't feel comfortable asking our customers to reach out to Gartner. I'd offer to facilitate a conversation.

#general - June 20, 2024 at 08:22 PM

Hey, @Megan Donaldson at Zoom! I've never heard of that happening for Magic Quadrant reports, but I've reached out to our AR manager to check. Like you, they've leveraged our reviews, so I run a review campaign before the reports are written. We've had that request from other AR vendors before (Forrester, InfoTech Research) but not Gartner. I'll follow up if our AR Manager shares anything different.

#general - May 28, 2024 at 05:49 PM

Hey, all! How do you reflect in Salesforce that an account has an ambassador? Currently, we’re adding them to a Salesforce campaign, which then adds to a contact on the account and will then email the CSM or AE. My current worry is that if the contact is buried in the contacts list, it still won’t be quickly seen on the account’s page at one glance.

#general - May 24, 2024 at 03:20 PM

Thanks, both! I don't believe we use Pendo, but we can work with our data scientists team to identify power users.

#general - May 22, 2024 at 09:11 PM

Hey all! I'm currently prioritizing ways to identify champions in our b2b accounts, specifically our targeted or key accounts. Has anyone had any success identifying champions and inviting them to your advocacy programs? If so, what channels or campaigns have you found most successful. Thanks!

#general - April 30, 2024 at 08:46 PM

I work closely with our AR person at Grammarly. As @Alexie Glover mentions, he sets the strategy for us to be on the magic quadrant and VoC reports. Still, he needs our advocates to write GPI reviews to be on those reports, so I work on the review campaign to increase our reviews so we have a better chance of being featured on those reports. It's an important enterprise play for us.

#announcements - September 06, 2023 at 05:58 PM

Separately, Common Room (a community engagement tool) shares the city locations of your community members or advocates.

#open-share - August 24, 2023 at 03:42 PM

Thanks, Alison! Yes, we're sourcing new B2B advocates to invite into our advocacy program and community. We've been previously focused on B2C ambassadors but need to shift more into B2B.

#open-share - August 23, 2023 at 08:56 PM

Hi all! Does anyone have an email template for inviting customers to be an advocate after writing a positive review they'd be willing to share?

#announcements - June 29, 2023 at 03:26 PM

Thanks, everyone!

#announcements - May 26, 2023 at 06:43 PM

Happy Friday! Quick Question for the group: What are some gifts you like to give as a thank you for participating in a testimonial or case study?

#announcements - April 06, 2023 at 09:31 PM

You're the best, Mary! 💚

#welcome - March 29, 2023 at 04:57 PM

Hi, Olga! Back-to-back Vancouver people! Might need to organize a customer marketing/community meetup.

#welcome - March 28, 2023 at 08:28 PM

Hi, Kyle! We're big fans of HackerOne at Grammarly. 🙌

#welcome - March 28, 2023 at 06:27 PM

We're launching GrammarlyGO in Q2, so getting our ambassadors excited and using the new product so they can help to amplify the news.

#welcome - March 28, 2023 at 06:26 PM

Hi all! 👋 My name is Emma, and I'm the Community Manager at Grammarly, leading our brand ambassador program and community. I'm based in Vancouver, BC. I'm looking forward to connecting and learning from y'all. Thanks, Mary, for the invite. 💚