Karen Thomas

#general - February 21, 2025 at 05:52 PM

Hello All @here - has anyone created a customer facing "Success Kit" to share out to customers to become Advocates? This will be for small biz. and mom/pop shops, that are not at an enterprise level (yet) This will be my first one, and although I have some ideas I wanted to ask the group

#welcome - February 21, 2025 at 03:07 PM

Great - I am so glad you are here!!! Its s fantastic group, with a wealth of expertise and knowledge ;)

#general - February 20, 2025 at 03:53 PM

Hi @Mary Green (Owner CMAweekly) yes I did, thank you for checking

#discussions - February 16, 2025 at 04:04 PM

No for me as well. And I've also provided CAB badges and/or content for them to personally post on LI as they see fit.

#general - February 13, 2025 at 08:50 PM

Thanks @Maria Braune - I am in the early research status, but I will definitely reach out to you if I need more info. thx

#general - February 13, 2025 at 02:04 PM

if yes, please feel free to call me - tel:2143366369|214.336.6369

#general - February 13, 2025 at 02:04 PM

Thank you @Lauren Turner - any chance we can have a quick call now? Or later this afternoon?

#general - February 13, 2025 at 02:02 PM

Hello All - does anyone have any info on Deeto? I would love to hear any feedback on this program. I've already viewed the youtube demo

#general - February 11, 2025 at 08:28 PM

Thank you @Irwin Hipsman - I appreciate the info. I didnt think about using LI in that way, great call out

#general - February 11, 2025 at 03:33 PM

Hello everyone - I building out a Customer Advocacy Strategy plan for my team to focus on a small/mid size businesses, that want to grow to enterprise level. Its a little different for me, since my previous roles I've always supported and enterprise level customer. I've built a really good plan thus far, but wanted to ask for any thoughts/suggestions/ideas from the group here. Here's a list a a few keys areas i am focusing on: Step 1: Use Gainsight and CRM data to filter customers. Identify top 100 customers most likely to advocate
Step 2: Send targeted emails to the top 100 customers using a "Share Your Success" kit, including templates / incentives
Step 3: Feature advocates in social campaigns, email marketing, ABM efforts, and PR

#general - February 11, 2025 at 03:30 PM

Hello everyone - I building out a Customer Advocacy Strategy plan for my team to focus on a small/mid size businesses, that want to grow to enterprise level. Its a little different for me, since my previous roles I've always supported and enterprise level customer. I've built a really good plan thus far, but wanted to ask for any thoughts/suggestions/ideas from the group here.

#general - January 07, 2025 at 09:38 PM

Hello - and HNY!! has anyone worked with Showpad, and if yes, in what capacity as it relates to your typical advocacy program? I've been tasked with finding out if this sales CRM tool can support an Advocacy program....my initials thoughts are no, but wanted some feedback from others.

#general - October 03, 2024 at 05:09 PM

• Hi Tim - here's what i've done in the past. what (do you send them a gift basket? something more personal) - be careful with food allergies etc, especially for entire family
• why (just because it's the holidays? because they're amazing and this season is about giving?) - I chose to sent something at the first of the year, and focusing on the partnership we've created and what we can look forward too for the new year (or more)
• how (tied into the what - is there a way to make it more exciting than traditional gift giving?) - this was mostly to say thank you for being a valued member and partner with us, etc

#jobs - August 27, 2024 at 12:42 PM

*sent

#jobs - August 27, 2024 at 12:42 PM

HI @Ciana Abdollahian - I've send you a DM

#jobs - August 19, 2024 at 08:09 PM

I may not have enough experience to meet all requirements though

#jobs - August 19, 2024 at 08:08 PM

Thank you @Val Geisler for sharing- I applied to this job opp today, and sent a note via DM to HM/recruiter

#discussions - July 21, 2024 at 05:15 PM

Hi @Amanda Schulte - not sure if this will help, but I used to create campaign codes to attach to each activity ( I know, its sounds like alot) but it helped me run a report to share the different stages and advocacy activities of ALL advocates loaded into SFDC. Feel free to ping me, and we can jump on a quick call too

#jobs - June 18, 2024 at 04:04 PM

Hello @Caroline Englert - I am interested. Can we set up some time to review my experience?

#jobs - June 13, 2024 at 06:30 PM

YAY!!

#general - June 12, 2024 at 04:30 PM

Thank you @Katlin Hess for sharing. Great info

#open-share - June 12, 2024 at 12:40 PM

@Vasiliki Michou - this sounds great! will it be recorded and shared on this channel? I have an interview at that time 😉

#general - June 10, 2024 at 01:04 PM

Hi @Janet Saliba - I've worked in Cyber security for the past 15+ years, all supporting a customer marketing driven program. The past 3 years have been specifically building an Advocacy program. Happy to chat with you and share ideas or best practices that I've learned along the way. Feel free to DM me, or send me an email: Thomas.karen31@yahoo.com|Thomas.karen31@yahoo.com

#jobs - June 10, 2024 at 12:59 PM

Thank you @Evan Huck for sharing. I applied to this job as well.

#general - June 03, 2024 at 06:23 PM

Hi Mary and Jennifer - yes I have, but it was through a Gartner PI reviews, and they did not share the results with me (as the vendor). I was able to get tech support for the customer and it was resolved in a timely manner. End result, the customer was able to provide a PI review on our behalf.

#jobs - May 29, 2024 at 03:01 PM

@Ciana Abdollahian - thank you for the update, I understand ;)

#announcements - May 24, 2024 at 05:53 PM

Sending love, light and prayers your way. I hope you and your family can take time to heal. ❤️