Caitlyn Williams's Profile
Caitlyn Williams
Recent Messages
#general - April 22, 2025 at 11:33 PM
For sure! I've memorized the requirements but I don't know how to combat anonymously with customers.
#general - April 22, 2025 at 11:19 PM
Is anyone else seeing a high number of reviews being rejected on Gartner due to credential issues? Any tips for getting more approved? I’ve asked if they can follow up with those reviewers, but it sounds like that request might just be treated as “feedback.”
#general - April 22, 2025 at 05:51 PM
If we can get an audio recording or notes - I'd appreciate it. Just got a meeting thrown over this one. 😭
#general - April 18, 2025 at 04:17 PM
- would love to be added!
#general - December 17, 2024 at 10:55 PM
That's what I thought! But I wanted to verify before jumping on an interview. Thank you both!
#general - December 17, 2024 at 09:46 PM
Can someone give me a quick tl;dr on the difference between G2 seller invited verses organic reviews? Historically if I have asked a customer after a positive EBR for a G2 review they show as organic, but not sure what would constitute seller invited?
#discussions - July 30, 2024 at 04:58 PM
Hey ya'll! I am currently in the process of putting together a deck for our new advocacy program and I am having a hell of a time trying to map the advocacy journey through slides. I'd love any and all suggestions of what you might have found successful when taking your program to executive leadership -if you have examples you'd be a life saver. We're looking at doing what we can accomplish today (pretty much by myself) and then an optimum journey (which will include many more stake holders).
#announcements - January 30, 2024 at 04:47 PM
Does anyone use Charity Choice to gift charity donations for advocacy activities? Trying to get a better understanding of the cost and user experience.
#reviews - January 24, 2024 at 10:42 PM
Yeah, when you drive your reviews they show up as organic and rank higher in the system.
#announcements - January 12, 2024 at 12:53 AM
Not CM/Advocacy related BUT does anyone have a 1:1 meeting template that they love? I was looking through free ones online before I build one but I thought I'd see what you all are using if you don't have a software solution.
#announcements - January 05, 2024 at 08:27 PM
I didn't know you could send out the flexible lights on their own. That's so cool!
#announcements - January 05, 2024 at 08:19 PM
Automation/Innovation is the overarching theme - but we're open to all happy, healthy customers. Looking for a couple of nice items to box with a welcome note.
The branding has more of a serious vibe than my last gig, and the demo is definitely different, but I am still looking to have fun with it.
#announcements - January 05, 2024 at 07:29 PM
Hey All! I've joined a new company (iPaaS/CIO focused) and am looking for ideas for swag items to include in an advocate welcome box. Anything your advocates rave about?
#announcements - October 07, 2023 at 04:14 AM
Big Orca fan here! So let me break it down:
Pros:
-Super responsive support and implementation
-Great resources for the product in their help center
-Newer to the scene, so they actually build to what their clients are suggesting (unlike colossal software - where it's hard to even get things configured how you want)
-So much freedom to create the experience you want for your users - Customer Marketing, Sales, and CX.
-Salesforce native, so they aren't ingesting any customer PII
-Beyond references - can track campaigns
-Truly create a closed loop system - can send surveys to your sales folks and advocates to get their pulse on how the reference call went.
Cons -
It's built and lives in Salesforce. UI limitations are just the nature of being a native Salesforce app.
I'm happy to jump on a call to discuss my experience. Just give me a ping.
#announcements - September 13, 2023 at 11:35 PM
You have to have a certain number to be a part of their end-of-year reporting wrap-up reports. Last time I checked, it was around 100, so I always aimed for more than that.