#8-references - April 04, 2025 at 01:52 PM

@Janet

#open-share - April 01, 2025 at 03:10 PM

@Janet 👀

#jobs - March 28, 2025 at 03:53 PM

Happy Friday <#C04DPJ05XNV|>! BILL is hiring for a lot of roles right now across all orgs. If you know anyone that is interested, please send them to our site: https://www.bill.com/jobs

Also happy to answer any questions (I’m fairly new to the company but can dig around for answers).

#general - March 21, 2025 at 08:23 PM

Ahh ok! I know RefEdge has a point system but you’d have to send the gifts out yourself.

#general - March 21, 2025 at 08:11 PM

We’re currently implementing Champion (super excited about it!). I highly recommend looking into them. I’ve used influitive in the past but they have disappeared which is sad. ReferenceEdge is also another good tool.

But are you just looking for a rewards system or something that can track the entire program?

#general - March 20, 2025 at 09:27 PM

@Janet see above

#general - March 20, 2025 at 07:52 PM

Hi @Jacqueline Gu! I’m at the qualtrics conference this week and one of the panels focused on customer experience and capturing customer feedback. They suggested doing a video testimonial survey. Having a set question and let the customer video themselves.

I also think doing video content at the customer’s work place is always fun! Or having them create their own video clips of their day in the office.

#general - March 12, 2025 at 11:24 PM

Thank you @Vera Flores! I sent you my email directly

#general - March 12, 2025 at 09:56 PM

@Vera Flores hi there! Is the call being scheduled? Just don’t want to miss it.

#general - March 12, 2025 at 02:26 PM

@Vera Flores I’d love to join if that is still in option!

#general - March 12, 2025 at 10:30 AM

Postal is pretty good and so is Sendoso!

#general - March 11, 2025 at 10:32 PM

Yes!!

#general - March 11, 2025 at 02:57 PM

Hi there @Taylor Bogar! What I’ve tried to do in the past is pass along the review to their CSM so that they can try to figure out the issues with the customer.

Once that is figured and hopefully the issues are handled, I’ll reach back out to the customer and ask if they’d be interested in updating their review. I’d give it time in between their issues being fixed and you reaching out so it doesn’t seem so obvious.

#general - March 05, 2025 at 10:16 PM

@Rebecca Grossman I’d put the video recording into a deck or a one pager, embedded (not linked) so they can’t send it out but can still play it for customers.

#general - February 18, 2025 at 06:10 PM

Hi @Kendra Walsh Happy to chat! Answer any questions you may have.

#discussions - February 07, 2025 at 03:58 AM

Sure thing @Shelly Ryder! It’s jasmina.cuevas@hq.bill.com|jasmina.cuevas@hq.bill.com

#general - February 05, 2025 at 02:29 AM

<#C06JXSTARJR|> Hiya folks! Question: how do you track internal engagement with your customer content?

Do you share customer stories with UTM links internally? Do you do pulse surveys and ask folks about their thoughts on the content?

#general - February 05, 2025 at 02:27 AM

@Liza McGraw Hi there! I’ve had the same issue in the past and we’ve asked to anonymize but along with that, we’ve asked if we could use the original internally for sales enablement. Alongside that, we’ve asked if we could pull anon quotes for demos so you don’t have to go back and ask for permission. And also ask them, how much info are they willing to share. Like maybe it’s not their name or logo but a description of the company that doesn’t necessarily allude to who they are but allows readers to believe that it’s an actual customer.

I hope that made sense - I ranted there a bit lol

#general - February 04, 2025 at 04:01 AM

Hi there @Cameron Olshansky! I don’t currently run a CAB program but I have in the past - here is what I can share from my experience:
• Industry was fintech
• CAB is mostly senior executives/decision makers
• CAB typically included 15-25 folks and commitment was for a year at minimum but they can renew if wanted to
• We offered them gifts/gift cards for their time and participation for each invite, feedback session, etc.
• we would meet with them at least once a year and then the rest would be virtual. The in person meeting would be a bigger event and we’d bring in team members from the company to meet the CAB members and announce new products.

#discussions - January 31, 2025 at 11:30 PM

Thank you @Janet!! @Mary Green (Owner CMAweekly) is there somewhere I can find the recording for the session that happened in Dec?

#general - January 27, 2025 at 03:38 PM

Hi @Lauren Stefano! I didn’t take a design class but what I have done in the past is ask our design team to create a template slide that I could use over and over again.

The slide (specifically for customer stories) featured our branding but allowed for an image of the customer, a short description of the story, a pull quote and a section for the link to the full story.

#welcome - January 22, 2025 at 04:09 AM

Hi <@U08ABED0JAU>!! I’m also from Salem, MA!!

#general - January 14, 2025 at 08:19 PM

Oh thank you so so much @Mary Green (Owner CMAweekly)! This is awesome.

#general - January 14, 2025 at 06:37 PM

Thank you both so so much! @Amy Ng Is there one tool that you saw that folks liked more than others?

@Angela Kelleher Did you also use Base to track all marketing activities? Like customer stories, quotes, etc.?

#general - January 14, 2025 at 05:57 PM

<#C06JXSTARJR|> Hi all! My name is Jasmina - I’ve been a bit of listener/soaking things in since I’ve joined this community but I’d love to interact more with folks here and share ideas.

I’d love to know (if anyone is open to sharing) what tool have you been using to track your reference calls, have sales request calls, nominate advocates, track customer advocacy activities, etc.

I’ve used ReferenceEdge, excel, air table and Orca in the past but would love to hear about what else is out there?

#random - January 10, 2024 at 08:35 PM

Hi there @Shannon Howard! I freelance in social media - I’d love to hear more about what you need and see if I can help!

#jobs - January 01, 2024 at 10:57 PM

Hi there @Jerrica Lohrum - messaging you directly!!

#announcements - August 10, 2023 at 09:25 PM

Hi there @Tim Jahn - do you have an admin in your org that reports on customers that have churned? If so, you should ask them to send you that list every time they pull it so that you can keep your repository up to date. I would review this list on a monthly basis.

In my past roles, we would remove any content from customers that churned from our sites and repository to be safe.

#jobs - August 03, 2023 at 01:54 PM

Hi there @Caroline Englert! I’m interested and would love the opportunity to apply. Is there a way for me to submit my resume?

#pets - August 01, 2023 at 08:29 PM

She’s 4 year old! 😊

#pets - August 01, 2023 at 08:22 PM

This is my baby, Lola aka Munch ♥️

#open-share - July 06, 2023 at 11:46 PM

open-share hey hey! Are there any ERG leaders or participants based in NYC? I’m supporting an erg event in NYC on July 26th at Squarespace and we’re inviting erg leaders to attend. There will be different activities, a community piece, food, etc. as part of the event.

#open-share - June 28, 2023 at 04:08 PM

In my previous roles (customer marketing manager), I owned the reviews.