#general

General Discussions & Topics

Thread

Jaz Cuevas January 14, 2025 at 05:57 PM

<#C06JXSTARJR|> Hi all! My name is Jasmina - I’ve been a bit of listener/soaking things in since I’ve joined this community but I’d love to interact more with folks here and share ideas.

I’d love to know (if anyone is open to sharing) what tool have you been using to track your reference calls, have sales request calls, nominate advocates, track customer advocacy activities, etc.

I’ve used ReferenceEdge, excel, air table and Orca in the past but would love to hear about what else is out there?

Amy Ng January 14, 2025 at 06:25 PM

Hey Jaz! We've had clients also consider Base, Champion, Deeto, and SlapFive for reference management and some also use RO Innovation as well 🙂

Angela Kelleher January 14, 2025 at 06:27 PM

Hi Jaz. I used Base in my previous role and loved the capabilities.

Jaz Cuevas January 14, 2025 at 06:37 PM

Thank you both so so much! @Amy Ng Is there one tool that you saw that folks liked more than others?

@Angela Kelleher Did you also use Base to track all marketing activities? Like customer stories, quotes, etc.?

Mary Green (Owner CMAweekly) January 14, 2025 at 07:03 PM

Hi @Jaz Cuevas there is a report on CMAweekly about the top vendors in our space. They are: Orca, Champion, ReferenceEdge, SlapFive, and Deeto based on feedback from over 200 users of these platforms.

Unfortunately Base, Influitive, and RO Innovation have received significant negative reviews. If you download the report you'll get some comments from other users.

https://cmaweekly.com/customer-advocacy-survey-2024

Jaz Cuevas January 14, 2025 at 08:19 PM

Oh thank you so so much @Mary Green (Owner CMAweekly)! This is awesome.

Maria Braune January 15, 2025 at 02:00 PM

@Jaz Cuevas - we have been researching and interacting with Deeto and I have to say - they are great! We are almost to the finish line on budget and they are my #1 pick.

Amy Ng January 15, 2025 at 03:22 PM

@Jaz Cuevas - not yet! A lot of it depends on what they have in their existing tech stack and whether they're looking for purely reference solution or if they want references + advocacy for their team's needs 👍