Meg O'Hearn

#general - April 28, 2025 at 05:18 PM

It is an awesome slide! It was really helpful for giving my team a "future state" to work towards. ✨

#open-share - April 28, 2025 at 05:14 PM

Proud moment over here and I wanted to share -- I spent about a month getting 6 customers featured on ads outside a major industry conference, including a couple where rights for names/logos are challenging. So proud of them. They've been sending photos next to their ads and I'm over here like 🥹🥹🥹🥹https://www.linkedin.com/posts/meg-o-hearn_one-of-the-very-best-things-about-our-comm[…]m=member_desktop&rcm=ACoAABGUlwwB4nHKhf6dOpBJRxXwI3Djjgektms

#general - April 15, 2025 at 11:14 PM

Thank you! 🙌

#general - April 15, 2025 at 01:57 PM

We're advocacy heavy.... but also customer program heavy

#general - April 15, 2025 at 01:57 PM

@Ciana Abdollahian thank you! Yeah really struggling with what makes sense. Our program is an absolute BEAST in terms of what we are covering (by we I mean me and a some field marketers 🫠) and it definitely needs to be divided into a couple roles, or some initiatives deprioritized. I'm lucky that I have great buyin from other teams but everyone has so little bandwidth.

#general - April 10, 2025 at 06:49 PM

Question for all of you out there who lead customer marketing teams:

What do you think is the optimal way to build a team and level responsibilities? How are you doing it now, what would your ideal situation be?

#general - October 29, 2024 at 04:01 PM

Thank you both! Good intel 🔍

#general - October 29, 2024 at 03:39 PM

Hey all! I'm currently evaluating video case study producers (for onsite videos with B roll rather than something edited from Zoom recordings). I have a bunch of calls scheduled but was wondering, do any of you have one you worked with that you liked?

#general - October 29, 2024 at 03:35 PM

We're considering one. Current thinking is pulling data from various sources, manually importing it into new fields in our email platform, and using that to send the personalized data.

#general - October 08, 2024 at 01:02 PM

👋 Question for you all: How many requests for advocates to take part in some sort sort of activity (webinar, event speaker, quote, talk to media, etc) do you get per month, roughly?

#general - June 20, 2024 at 01:15 PM

@Mary Green (Owner CMAweekly) thank you for all you've done to create this community! It's the most helpful and genuine community I'm involved in.

#general - June 12, 2024 at 08:05 PM

Does anyone have a favorite source for event badges + lanyards?

#general - May 24, 2024 at 04:17 PM

@Joe Kevens thanks! yeah, some of the stats they gave us were really suspect 😅 we are going to keep prioritizing the standard set of sites and not worry about sourceforge.

#general - May 20, 2024 at 09:02 PM

woo thanks @Kathleen Connelly and @Evan Huck!

#general - May 20, 2024 at 08:24 PM

Has anyone received outreach from Sourceforge about your company's review profile? I thought they were an open software download site and am confused...

#announcements - February 15, 2024 at 01:26 AM

We increased our NPS responses by improving the appearance of our in-product request (mostly adding avatar w/ a person which generally gets us more responses, but also making slightly more prominent) and removing any delay for the pop up when the users hits the page where they are asked. Our theory was they are more likely to respond when they haven’t started doing things in-product yet.

#announcements - February 02, 2024 at 03:24 PM

Hey all, wondering if this happened to anyone else or if it’s just us --

We pay G2, have a shared Slack channel, dedicated CSM, etc. A couple weeks ago our AE left and wasn’t replaced. Now our CSM is suddenly gone and there is no one from G2 in our shared Slack channel and no one has reached out to us. Emailing our CSM got an auto response that they left G2, contacting the higher-up listed in the auto response resulted in a kinda terse response telling us to contact support. We’re baffled. Not sure if it’s just our bad luck or if this is wider spread?

#announcements - January 04, 2024 at 09:38 PM

oh interesting! glad i only have one product to drive reviews for 😅

#announcements - January 04, 2024 at 09:14 PM

@Michael Sciano I love the honesty and I feel you!!!

#announcements - January 03, 2024 at 02:46 AM

@Randy Ksar I’d love to chat! I will DM you.

#announcements - January 02, 2024 at 05:49 PM

Hey everyone! Happy new year! How many of you have goals for totals of G2 reviews you need to reach each month? And what are your feelings about goals for this?

#announcements - October 25, 2023 at 10:41 PM

Thanks @Emily Smith @Shannon Howard!

#announcements - October 25, 2023 at 06:40 PM

Hey All! My company’s NPS data, while valuable, isn’t getting surfaced in ways that let us take action easily, and I’m trying to fix that.

If you’re using NPS, are you using one single tool to gather responses or multiple, and where are you surfacing that data? How are you ensuring that the people who need NPS data are able to use it in a way that fits into their workflows?

Thank you in advance for helping me gather insights to put an end to our current messy situation

#announcements - September 28, 2023 at 03:02 PM

Awesome, thank you! I feel like our users would be fine but my one concern is possible flakiness, so hopping on a short call before would be a good gauge for that.

#announcements - September 28, 2023 at 02:37 PM

ooh @Maria Braune thanks! that’s a great process. what happens if there are… concerns? 😄

#announcements - September 28, 2023 at 02:31 PM

Hi! Is anyone running a sales reference call program? If yes, are you/how are you vetting your current customers who are jumping on calls with prospects? For context, I have a bunch of people who volunteered () but I don’t know very many of them personally.

#announcements - July 18, 2023 at 05:01 PM

@Katlin Hess thanks, super appreciative! 🙏

#announcements - July 18, 2023 at 04:56 PM

Thanks all! We average 50-60 percent, but its recently gone up to 80-90%. Even updates to already approved reviews! We haven’t really had much luck getting anything tangible from G2 about it. We went from ~15-25 reviews a month to like 2.