#announcements

Important info for Customer Marketers & Community members

Thread

Meg O'Hearn October 25, 2023 at 06:40 PM

Hey All! My company’s NPS data, while valuable, isn’t getting surfaced in ways that let us take action easily, and I’m trying to fix that.

If you’re using NPS, are you using one single tool to gather responses or multiple, and where are you surfacing that data? How are you ensuring that the people who need NPS data are able to use it in a way that fits into their workflows?

Thank you in advance for helping me gather insights to put an end to our current messy situation

Emily Smith October 25, 2023 at 06:56 PM

Our VOC manager uses Wootric!

Shannon Howard October 25, 2023 at 08:46 PM

We used Wootric at a previous company and pulled it into Slack. We used a Slack/HelpScout integration to get anything that needed support outreach into HelpScout for them, and we could always tag in the CSM pretty quickly.

Meg O'Hearn October 25, 2023 at 10:41 PM

Thanks @Emily Smith @Shannon Howard!