Madeline Coke

#general - September 03, 2024 at 02:22 PM

Sorry team I was OOO last week! Here's my email if the call still hasn't been scheduled: <mailto:madeline.coke@docebo.com|madeline.coke@docebo.com> - timezone CST

#general - August 22, 2024 at 02:26 PM

Hi Rita! I also manage my company's awards program. Would be happy to chat 🙂 we just announced our winners yesterday!

#reviews - May 08, 2024 at 06:08 PM

We've done a spiff program with our CSMs. Whoever gets the most reviews from their customers in a certain time period will get a small payout. That's helped us keep a steady influx of reviews!

#general - March 22, 2024 at 07:51 PM

Yes definitely!! It's been a couple years since I used it, so there may be updated functionality, but I'm happy to chat 🙂

#general - March 22, 2024 at 06:53 PM

I launched a community at my previous company using Zendesk Community and it was ROUGH. Safe to say that community didn't last.

#general - March 07, 2024 at 08:15 PM

@Amanda Schulte - this is such great advice. I need to be better about doing that during the case study process as well. And 100000% am having the same problem with where to store &amp; how to categorize.

#announcements - February 06, 2024 at 06:08 PM

@Sarah McCoy SUPER helpful. Thank you for that. I'm going to start auditing soon &amp; I like the criteria you laid out when evaluating each story.

#announcements - February 05, 2024 at 10:44 PM

Thank you both so much!! Very helpful discussion and suggestions!

#announcements - February 05, 2024 at 05:54 PM

We have some older case studies on our website &amp; we're trying to decide whether to deprecate or keep them. If a POC that was quoted a few years ago is no longer at the company, do you still keep it on your webpage? Do you update the old case studies or deprecate them? Trying to get some best practices!

#open-share - December 14, 2023 at 06:57 PM

@Evan Huck - all great advice!! Thank you for your tips. I've copy and pasted them into my working document for this program. 🙂 @Marie Elliott - I'm very interested in how you're executing this. I'm going to DM you!!

#open-share - December 13, 2023 at 06:03 PM

Yay thank you!!!

#open-share - December 13, 2023 at 06:00 PM

Hello! My team is looking to break out our customer story strategy into tiered buckets. Not every customer can do a long form case study, but we still want to involve customers in other storytelling opportunities. This is all new though and was curious if anyone has done this before? Do you have a process of how you sort customers? What content types fall into what tiers?

#announcements - November 28, 2023 at 07:09 PM

Our exec team is asking for a strategy brief/document for Customer Gifting in 2024. Does anyone have an example of something like this? I'm having a hard time getting started and would love to see what others have done. 🙂

#random - September 06, 2023 at 04:19 PM

^same!!

#random - August 15, 2023 at 02:42 PM

Have a feeling I'm about to have to do the same thing with one of my customers!🫠

#open-share - June 20, 2023 at 03:14 PM

Love the landing page. Looks great!!

#announcements - April 19, 2023 at 03:43 PM

Thank you!

#announcements - April 19, 2023 at 03:28 PM

Hi there! Is anyone using [Base.ai](http://Base.ai) for their advocacy portal? I have a question and am looking for help from other Base customers!

#announcements - March 15, 2023 at 04:27 PM

@Kaily Baskett - thank you! I just shot off an email, so we will see if it works. If not, I'll be coming back for brainstorming😊

#announcements - March 15, 2023 at 03:54 PM

Thank you!!!

#announcements - March 15, 2023 at 03:32 PM

I'm asking a customer to do a onsite video testimonial, and was curious if anyone has a good email template for this type of ask? I know this can be a big thing for a customer to commit to, so I want to make sure the email is 💯

#open-share - January 03, 2023 at 06:21 PM

Yes, we have a section of our budget for these requests!

#open-share - December 16, 2022 at 06:56 PM

Yeah, I need to ask more questions about why this is coming through our team! As of now, it looks like it will be hitting our budget😑

#announcements - December 16, 2022 at 05:21 PM

Hey @Kristen Kaighn - thank you so much! Going to shoot you a DM.

#open-share - December 15, 2022 at 09:29 PM

I never came across this at a previous company, but at my new company we're starting a Customer Sponsorship Request program. For example, we had a customer asking if we could become a sponsor for their child's youth soccer team. Our team would be giving funds and getting company advertisement based on our sponsorship level. Does anyone have any experience doing this in their customer advocacy role? I'm trying to create a short playbook for the purpose of these requests, but have never done this before.

#welcome - December 01, 2022 at 07:35 PM

Hi @Mary Green (Owner CMAweekly) - Customer Advocacy! Focusing on references, review generation, customer storytelling, etc!

#welcome - December 01, 2022 at 07:32 PM

Excited to be here!!