Colleen Reidy

#general - December 17, 2025 at 12:46 AM

Thank you, @Kelly Brenneman - I like this targeted approach, as opposed to 'spray and pray' every active contact in an account. Do you get a healthy and repeatable response rate? Our responses seem to be declining each quarter so I'm thinking of changing it up.

#general - December 17, 2025 at 12:42 AM

thank you, @Emily Coleman - I think your approach is much more valuable than the typical NPS survey. I have questions if you have time:
• Do you target more than one customers in an account for the check in?
• Have you set up an automation?
• Which tool do you use to collect responses?

#general - December 17, 2025 at 12:38 AM

not sure, hoping to get some feedback from this amazing community!

#general - December 16, 2025 at 09:11 PM

💥 Wondering if members are (still) sending NPS surveys. We're having a challenge getting customers to respond and sending quarterly to all.

Any suggestions of a tried and true approach?
• How many times per year do you send and to whom?
• What is the trigger to send the survey: e.g. all customers, quarterly or each time a support ticket is closed, etc.

#general - December 03, 2025 at 10:30 PM

Sign me up!

#open-share - November 29, 2025 at 05:14 PM

This is the funniest post I've seen in weeks. Appreciate you sharing, we've all clicked 'that' link.

#cabs - November 10, 2025 at 06:03 PM

Do you use these personally or have you gifted to customers and gotten great feedback? Is the reMarkable Paper Pro Move better than the reMarkable 2?

#cabs - November 10, 2025 at 05:57 PM

Good question for 'no vendors' channel - I'm looking for some non-swag, customer speaker thank you ideas:
• Something that can be delivered digitally
• For decision makers/hands on (not C Suite) personas
• Budget ~$200 or so
Thank you!

#8-references - September 14, 2025 at 06:06 PM

Hi <@U08UZKKA7D5> - Had this request before and found a great solution. Identified a few customers who had churned, and then came back after a 'less than positive' experience with a competitor. Bonus when that competitor is one of the finalists in the opportunity.