Stephanie Benoit

#general - September 12, 2025 at 11:47 PM

Thanks! @Rachel Ward

#general - September 12, 2025 at 05:20 PM

i ask cause one of my segments just ballooned on a continuous play and i am curious if this has happened to others or if it was something I did.

#general - September 12, 2025 at 05:16 PM

Is anyone using ChurnZero for lifecycle plays or customer comms?

#reviews - September 10, 2025 at 01:41 AM

Yes. They aren’t all on the same day: ( though close)

#reviews - September 09, 2025 at 11:38 PM

I generally stack these methods
1. Channel priority → focus first where impact is highest (which site is driving traffic / influencing pipeline).
2. Timeline → who’s got deadlines or launches coming up this quarter.
3. Segmentation → power users vs. casuals, features adopted, tier, etc.
4. Moments-in-flow → make the ask during UE surveys or in user groups so it feels natural.
5. Refresh campaigns → dedicated pushes to update older reviews, sometimes tied to small gifts (socks, hats, etc.).
That combo kept us top-quadrant on G2 consistently until I left my last org.

I don’t alternate review sites on a strict schedule. I rotate based on impact + timing (G2 first, then Capterra/Gartner Peer Insights/TrustRadius, etc. when it makes sense)

I also watched which channels people left angry comments on. (usually trustpilot)

#jobs - August 09, 2025 at 12:11 AM

I didn’t. But I think there might have been people further along in the process at that point. I try to assume people are just doing their best. 😀

#jobs - August 09, 2025 at 12:05 AM

I had a really weird screening call with them in March/ April this year. The rep. asked exclusively about why I left jobs. No questions about impact, no questions about skills, just “why did you leave X role,” and whenever I tried to pivot back to impact or ability, she just went back to the same line of questioning.

I asked her questions about he role and she didn’t really answer. It was the strangest screener I ever had. The company seems cool, though, if you can get past the ” Why did you leave” roller coaster.

#general - July 30, 2025 at 03:16 PM

GIANNA!!!!!!! Yes, please. That really reframed things for me. I’m not an interloper here to mess up anyone’s flow. I don’t need to tread lightly. R_espectfully_, yes, but not lightly. I was brought in to make an impact. That mindset shift, paired with all of y’all’s advice? 🤌

#general - July 24, 2025 at 01:03 PM

<@U095P3UL3QS> I see that SlapFive talks to Salesforce, but I’m not sure what the current data is.

#general - July 21, 2025 at 07:05 PM

I’m always happy to jump on brainstorming call.

#7-case-studies-stories - July 10, 2025 at 02:21 AM

Hey Amy!
I don’t have a blog offhand, but I do have a dissertation for you.

I can absolutely vouch for keeping live interviews focused and intimate. In my experience, too many people on the call can dilute the story and derail the focus. I usually cap it at 2 customers ( company reps) on the call max, Anything more tends to get chaotic or performative. Also tend not to let colleagues join those calls. Though sometimes the CSMs will hop on to “watch”.

That said, buying groups in B2B are real, and expanding. So if you’re trying to represent a broader range of stakeholders (like legal, product, engineering), I’ve found success sending targeted follow-up questionnaires to capture those perspectives without crowding the interview space. That way you still get depth, but the main conversation stays grounded and human.

And as for an article or a blog I think you might have better luck finding “best practices” if you look for UX user interviews. Not the same output from those conversations, but could be helpful in organizing and advocating for your preferred workflow.