#general

General Discussions & Topics

Thread

Stephanie Benoit September 12, 2025 at 05:16 PM

Is anyone using ChurnZero for lifecycle plays or customer comms?

Stephanie Benoit September 12, 2025 at 05:20 PM

i ask cause one of my segments just ballooned on a continuous play and i am curious if this has happened to others or if it was something I did.

Mary Green (Owner CMAweekly) September 12, 2025 at 05:33 PM

@Rachel Ward @shetal27

Rachel Ward September 12, 2025 at 11:43 PM

Hello! We use Churnzero for 1-1 comms from CS but not for marketing comms. All mass comms still go through marketo in an effort to streamline all comms within one platform.

I can ask my CS team if this has happened to them. Will report back.

Stephanie Benoit September 12, 2025 at 11:47 PM

Thanks! @Rachel Ward