Tiffany P. Nguyen

#discussions - August 30, 2024 at 10:12 PM

Customer testimonial video where they would go onsite with me to record it with B roll and all. 1/2 day or 8 hour project.

#discussions - August 30, 2024 at 06:29 PM

Hi @Anna Bryan, echoing Emily and Tim on their responses. It will depend on how long it is, if it's an agency or a video vendor doing the project will determine a lot of the pricing.

#discussions - August 30, 2024 at 06:26 PM

Happy Friday Customer Marketers! Does anyone have video contacts that they know of or have used and would like to refer them? I have a few, but would love to look into some new ones. Thank you in advance.

#announcements - August 02, 2024 at 06:39 PM

Hi @Mary Green (Owner CMAweekly), I just finished a meeting and joined so can you please let me in? Thank you

#general - July 18, 2024 at 05:34 PM

Thank you Kiely. Yes, we do also ask at events. Community is also a great place if we have one.

#general - July 18, 2024 at 05:27 PM

Good morning/afternoon Marketers! How do you drive reviews, manage references, etc. and what platform are you leveraging if you are using one? Curious what people are doing without Influitive. Thank you in advance. I have done the following: requested one in a lifecycle/nurture campaign, requested them after a positive resolution of support tickets, executed contests with CSM's, and worked with G2, TR or the various review companies to drive campaigns. What am I missing?

#discussions - July 18, 2024 at 05:04 PM

Hi @Bria Jones, I just sent it. You're welcome. 🙂

#general - July 17, 2024 at 11:10 PM

Another thing @Shelly Ryder you can do to make things easy for your stakeholder is to send an email with some available time slots in his time zone, so he can choose from what is in front of him. Make it easy for him to work with you. You can follow up after you send him the gift saying hope you got it... I'm hoping one of these dates and times work for you. Give him some time slots 1 - 2 weeks in the future.

#general - July 17, 2024 at 10:56 PM

Hi @Kevin Lau @Lauren Turner, can you please share the decks with me also? My email is <mailto:tiffany.nguyen44@gmail.com|tiffany.nguyen44@gmail.com>, thank you! I will email @Emily Coleman for your deck, thank you!

#general - July 17, 2024 at 10:48 PM

Hi @Shelly Ryder, for my process, I do not have an intro call unless the interviewee wants one. Most people and especially executives are very busy and don't have time to attend two calls. I usually just email the interviewee the guide and let him/her know that we will just talk through it so there isn't any need to try and answer questions before hand. Make it a 30 minute video call and record it. It's generally just two people on my interviews which includes me (interviewer) and my writer. The less people the better. I hope this helps. Happy to chat more if you have any other questions. In this scenario, it might help to send him something in advance and put in the card/note, looking forward to hearing your story soon.

#general - July 17, 2024 at 10:37 PM

Hi @Joel Primack, sorry I'm a little late to the discussion but I had this in the community where customers can collaborate, ask questions, share best practices, use cases, workarounds, etc. I had a customer only community and one for employees that were separate and managed in Influitive. Customers can post their own questions, share their use cases and workarounds. If a question didn't get traction, I would chime in to ask for more participation and reward participants with more points, a gift card or swag, etc. We can share this info internally with our product, engineering and other teams. If we were going to publicly share information, we would ask the client and get approval first. I'm not sure if this is what you were looking for but just in case. Hope this helps.

#general - July 17, 2024 at 10:18 PM

Congrats @Evan Huck! 🎉 @Emily Coleman I've heard of stories like this before. Some people have great ideas and then when it comes down to execution, some members of the team or executives don't make the time for it. It's not for everyone, but can be super beneficial for those organizations that can execute and leverage it well.

#discussions - July 17, 2024 at 09:10 PM

Hi @Bria Jones, I can forward you a copy of the newsletter if you want to send me your email? We use HubSpot to send it out monthly. Happy to email it to anyone else here that wants a copy. A pdf won't have the hyperlinks included.

#general - June 14, 2024 at 09:00 PM

Hi @, I did along with a lot of other functionalities they had.

#announcements - May 28, 2024 at 02:16 PM

So sorry Mary 💔 for your loss. Sending hugs and prayers 🙏 your way. Let us know if you need anything.

#announcements - May 09, 2024 at 07:10 PM

Hi @Valeria Gomez and @Amanda Peacock, I unfortunately don't have one that I can share. Let me check with one of my colleagues to see if she has a copy of one.

#general - March 15, 2024 at 03:43 PM

@Amanda Peacock, I would also love to take a peek also of different ideas. Thank you!

#general - February 23, 2024 at 10:48 PM

Hi @Becca Snee I would call this customer advocacy participation activities and this would be served up as a drop down list where they can check mark or bubble in all the activities when the advocate joins the advocacy community. It would be added to their profile along with other demographic information. I can export this list and sort it in various ways. You can add to this list: analyst calls/interviews, ebooks, beta groups, CAB and award programs ( for them to participate in one that you host and if you are nominating them for an industry award, etc.)