Aadhi

#announcements - November 30, 2023 at 12:37 PM

Thank you, @Mary Green (Owner CMAweekly) for providing valuable insights into the four types of customer advocates. I find this information extremely useful. My follow up question is how a brand can categorize advocates into these four buckets? What specific cues should brands be attentive to in order to understand customers better across various social platforms?

#announcements - November 01, 2023 at 10:28 AM

Hi all! Got a quick question. Once an advocate talks to a prospect, how can we measure how well it went? Should we think about sending surveys to prospects so they can tell us how helpful their chat with the advocate was?