Becky Scott

#general - September 10, 2024 at 02:59 PM

well, it could be that Black at Inbound uses them for their community...they were changing to something else. i haven't seen Shana around to ask her.

#general - September 10, 2024 at 02:38 PM

I don’t think so, Joel. Evan & team have talked many times about Khoros and haven’t heard of them migrating yet. When I evaluated Vanilla, I talked to customers & didn’t get great feedback about their support at all. But that was 3 years ago & I’m getting ready to do another review of several platforms to make sure. I am going to get asked for a cost comparison to justify the spend against other vendors. I didn’t like the permissions setup on Insided the last time I used it, as it was so rigid & limited. I will be curious to see if that has changed. We are on Khoros and have not moved to Aurora yet. Not sure if it will solve headaches for making changes, but it won’t solve the cost issues my CFO is going to continue to push back on.

#jobs - August 16, 2024 at 04:59 PM

what level, joseph? 8 or something else higher / lower?

#jobs - February 15, 2024 at 05:18 PM

Loaded! • NOTE: this is Hybrid and locations are San Francisco, California; Chicago, Illinois; Seattle, Washington

#jobs - February 15, 2024 at 05:16 PM

How about a Sr Manager up to $175k and then a SR DIRECTOR up to $180k at the SAME company. 🫠

#jobs - February 15, 2024 at 05:15 PM

I tried to look at this last night & today. The actual job page never loads.

#lifecycle - January 30, 2024 at 09:10 PM

that's in a different group, but i'll suggest it to our MOPs team anyway. good call out.

#lifecycle - January 30, 2024 at 09:04 PM

like that!

#announcements - January 30, 2024 at 02:35 PM

I've seen several things over the years: • pins (for their lanyards) that allow community members to recognize one another • community names on their conference badges • special seating for community super users • recognition for those super users at the conference (plaque, certificate) • special dinner • having community members speak at the conference • giving the speakers a badge on the community afterward • giving all attendees a community badge afterward • having special participation badges they can earn during the conference for submitting their photos, favorite quotes, etc.

#jobs - January 25, 2024 at 02:58 PM

^^ based in SFO only

#lifecycle - January 24, 2024 at 05:11 PM

(and if there are resources out there that address this, please let me know)

#lifecycle - January 24, 2024 at 05:10 PM

we're looking at health scores for accounts & thinking about automating a score for lower tiers. but still researching health metrics. has anyone else automated this? if so, what did you use for the criteria to measure the health of accounts?

#open-share - January 24, 2024 at 04:11 PM

I had to sit a really long time watching those images go buy before I saw ANY people of color. And even then I only saw TWO, maybe three total. Out of 18. They could have made the diversity more readily noticeable. That's a fail in my view.

#jobs - December 15, 2023 at 05:43 PM

oooof. only one woman on the exec team and she's the CHRO.

#announcements - December 05, 2023 at 04:01 PM

Good point. We do have multiple options available. Shorter videos, our weekly livestream, etc. Thanks for that reminder / call out.

#announcements - December 05, 2023 at 03:52 PM

We're planning to offer a spiff for sales and other groups that work directly with customers, to incentivize them to refer customers for case studies. Has anyone done this successfully? What were the keys to setting up the program properly?

#announcements - October 13, 2023 at 06:31 PM

we regularly pull direct quotes from reviews and share them on our social channels.

#announcements - September 19, 2023 at 08:09 PM

i think so... we use it for a bit of both. mostly to send thanks and swag to folks in the community.

#announcements - September 19, 2023 at 08:07 PM

@Amanda Peacock do they work like Reachdesk (or sendoso)? curious for future. we went to reachdesk in the last year so not looking to switch right now, but doesn't hurt to have some ideas just in case.

#open-share - September 12, 2023 at 03:37 PM

I agree with Common Room for this. I use it for our slack community and it can do a lot just on the free version.

#announcements - September 07, 2023 at 07:56 PM

we do use some google spreadsheets already @Joel Primack so i'm trying to figure out how searchable it really is, considering i searched for a customer i already knew was in there and it didn't come up. i haven't used airtable enough to be super familiar yet although i hear good things. i'm concerned i'll be told not to use additional unvetted tools, but i'm going to investigate. thanks y'all. and if you think of something else, please continue to add on. i feel like i'm chasing my tail as i try to figure all of this out.

#announcements - September 06, 2023 at 09:04 PM

yeah, getting additions to SFDC may be low priority for everyone but me. lol

#announcements - September 06, 2023 at 07:40 PM

and not all teams use it, so i don't think it would be ideal either. i'm stumped.

#announcements - September 06, 2023 at 07:39 PM

we use monday, but for this i have no idea how to set it up. we use it for task tracking, not this.

#announcements - September 06, 2023 at 07:38 PM

yeah, this is beyond when the case study is happened. maybe a few months later they come back and pull it for some reason. or they want to remain unnamed or the point of contact changes. more like keeping extensive notes on them. i know SF _can_ do that but the way we have it set up it's not ideal.

#announcements - September 06, 2023 at 06:58 PM

Where do you track everything that's going on in references and case studies? As I'm picking up where someone left off, I realize I'm doing a lot of running things down. Like which customer uses software A vs software B. Who gave us permission to use logos vs who revoked permission. I don't think I can adequately track this in salesforce. It's not set up for that. So where do y'all keep the extensive notes on customers so you can pull what you need at any time? Have you built a database for this? Is there something already out there that you use?

#welcome - August 30, 2023 at 08:44 PM

hi Shannon! happy to.

#open-share - August 30, 2023 at 08:44 PM

I would go dig through some as an end user. (but it also helps to talk to the people who manage them so you know the reality of whether it's a good experience or frustrating AND whether they really have the backend tools you'll need) and YES to looking past the sales pitch. 😂

#open-share - August 30, 2023 at 08:42 PM

I don't have Influitive's pricing any longer, it seems. But unless you're doing a lot of advocacy work around it, I'm not a big fan of their forums. A lot of other communities just integrate instead of use them directly for community itself. It lacks a lot.

#open-share - August 30, 2023 at 08:40 PM

also happy to chime in if you need help

#open-share - August 30, 2023 at 08:36 PM

esp since they were acquired from what i hear.

#open-share - August 30, 2023 at 08:36 PM

then your others will look reasonable

#open-share - August 30, 2023 at 08:35 PM

well if you want to plan for most expensive, put down $150k/year for something like Khoros. 😂

#open-share - August 30, 2023 at 08:34 PM

it totally is.

#open-share - August 30, 2023 at 08:33 PM

^^requirements first

#open-share - August 30, 2023 at 08:33 PM

i hear that Insided has gone up a lot. admittedly, the pricing i have is a couple of years old at this point because that's the last time we evaluated. i highly HIGHLY recommend getting your requirements down on paper first before you consider platforms.

#open-share - August 30, 2023 at 08:32 PM

well i joined just in time! community is my jam.

#welcome - August 30, 2023 at 08:30 PM

👋 thanks Joel!

#welcome - August 30, 2023 at 07:59 PM

Hi all! Joined recently and been learning a bit. I'm Becky Scott. I've been in marketing and community for quite a while. @Joel Primack invited me over here, as I recently took over customer references and case studies. I'm also responsible for community & advocacy programs, influencer relations, and organic social. I feel like I'm starting from scratch for case studies as we work to mature our operations and document processes. Right now we're building a case study pipeline and getting things in the queue—the previous person was laid off and I wasn't involved at all before. I'm feeling a bit overwhelmed as my main focus is supposed to be community with this just being a small part. [spoiler: it has taken over] Hopefully we'll get back to a balance somewhat soon. I look forward to learning from y'all. I'm currently based near Raleigh, NC (and on storm watch).