Marlee Ravid

#discussions - October 15, 2024 at 12:04 PM

Hey everyone. I'm working with our CS and clinical team for our annual customer event. We're brainstorming on a few things: A feedback corner (we're thinking an interactive type of area where customers can submit product feedback or contribute to a wish list) as well as an interactive type of booth or area where customers can share their stories with our product, or AI technology in general. Has anyone done something related to these two things and had success? Even technically, how did you do it? Thanks! #question

#open-share - June 25, 2024 at 11:21 AM

Thank you!

#open-share - June 25, 2024 at 11:02 AM

Hi there! I recently launched a closed customer community at my company and am looking for resources specific to community engagement and growth - continuous learning or online courses, or anyone who would like to connect on the topic. We are operating in the b2b healthcare space which poses its own set of challenges so I’d love to discuss 🙂 Thanks!

#open-share - June 25, 2024 at 08:53 AM

@Jennifer Gladden would love to connect. Current gainsight community customer.

#general - February 25, 2024 at 07:41 AM

Hi all, curious what best practices you can share or success you have had in capturing customer stories - opening lines of communication with the sales and primarily CS teams for finding eligible customer champions for webinars, testimonials, case studies, etc. Our CS team has scaled rapidly and lots of new faces - so trying to think of the best ways to open this line of communication!

#announcements - May 23, 2023 at 01:09 PM

Hi CMA friends! This is kind of a random request but I thought I’d throw it out there. Has anyone ever created a “Rules of engagement” document for your organization? Essentially laying out how you work cross-functionally wrt to customers? Specifically for customer marketing but we will look to extend for our KOL program.

#announcements - April 04, 2023 at 01:58 PM

We are thinking to implement something for our customers, or perhaps the comms manager at the hospitals we work with, once they go live with our solutions. Something more as part of the “welcome” kit.

#announcements - April 04, 2023 at 01:32 PM

Hi everyone! Has anyone ever created a *customer* media kit that they’d be wiling to share?