Annapoorna

#announcements - November 06, 2023 at 05:13 PM

We use highspot and this is something we started tracking - how are our reps interacting with the content, views, time spent, etc. I think my question was more around - If we are to track new lead gen and/or influence on leads - what does good look like? Any quantitive benchmarks to keep in mind?

#announcements - November 06, 2023 at 09:55 AM

Hello! Looking for some information here. Has anyone actively tracked lead generation/done lead attribution back to your customer assets? (case studies, pdfs, etc) If yes, what is the good standard to aim for? Is there any benchmarking done on this? We're starting from scratch and want to know what is a good goal to set for lead attribution against customer stories and related assets. Looking for data for B2B SaaS space.

#announcements - October 26, 2023 at 05:56 PM

Agree to all of the above. We started off with identifying 5-10 of our power users and worked with them in driving more peer to peer engagement. Gamification and other value added benefits to this small group made sure they got something in return. Today it’s heartwarming to see so many of our customers proactively spending time and coming forward to spend their time and help their peers. We also proactively tagged members on posts encouraging them to respond where we felt they can add value. We have a subject matter expert page published on the community that lists top members (internal & external) along with what their areas of expertise are so new members can bring them in directly on conversations.

#announcements - July 27, 2023 at 12:17 PM

Hello community! Are there any meetups or events happening in the Bay Area next week? I'm based in India but in town next week and would love to meet people in person if at all that's an opportunity! Let me know 🙏

#announcements - July 21, 2023 at 01:04 PM

Just got back from a 2 week break to Italy! It was HOT but it was so much FUN!

#announcements - May 05, 2023 at 02:12 PM

@Amanda Schulte Please do share!!! Would be very helpful

#announcements - April 05, 2023 at 03:40 PM

Working on launching our formal Advocacy program that is scheduled to go-live in 4 weeks! Plus getting the Q2 OKRs locked in! 👀

#welcome - January 30, 2023 at 04:20 PM

Hello everyone! 👋 My name is Annapoorna (Anna) and I'm leading Advocacy & Community at Freshworks. Been in this role for the last 3 years almost and very excited to be here to meet with the rest of the community as we together try to navigate through this space, learning from and sharing with each other! 🙂 Looking forward to some good conversations here! 🙏