Valeria Gomez

#open-share - July 30, 2024 at 02:42 AM

Congratulations Daniel! So happy for you and your growing family

#general - June 26, 2024 at 05:40 PM

1: Definitely how we are influencing revenue. A funny story- I work with out data team a lot on reporting and yesterday they asked me what was the best way to track impact on the data reports they are supplying us. So it is not only CMA- now everyone is trying to identify tangible value metrics about their work.

#general - June 24, 2024 at 11:52 PM

Awww congrats my friend- so happy for you

#discussions - June 19, 2024 at 05:23 PM

Yes I have. My team was “customer programs” and we reported directly to the VP of comms. Happy to share insights.

#general - June 13, 2024 at 03:52 PM

I would love this too! Not planning yet but dreaming of it :)

#announcements - May 09, 2024 at 07:11 PM

Thank you @Tiffany P. Nguyen !

#announcements - May 08, 2024 at 05:24 PM

amazing thank you!

#announcements - May 08, 2024 at 04:05 PM

@Perri Chaikof @Tiffany P. Nguyen could you also share the post CAB survey with me?

#general - April 30, 2024 at 03:57 PM

Yes a full story

#general - April 19, 2024 at 11:43 PM

I have been to the ones in NYC (2022) and SF (2023) I enjoyed them. Good speakers and opportunity to network.

#general - April 17, 2024 at 03:31 PM

I can help organizing!

#general - April 15, 2024 at 05:35 PM

Good point- thanks kevin!

#general - April 15, 2024 at 04:38 PM

Hi all! Happy Monday 👋 I am hosting our first in person CAB next month and I am trying to figure out what is the best way to "record" the meeting. We will have a note taker, but I want to make sure we are capturing all the details. What is everyone using or doing? Thx!

#reviews - April 02, 2024 at 03:47 PM

Thanks @Joe Kevens maybe later this year as I revisit our position there.

#reviews - April 02, 2024 at 03:46 PM

@Maura Frost, I talked internally with our own developers, and they said they go to Reddit, Twitter, Medium or their own network.... Also, when I talk to customers, I ask them. So I did not have to make a strong case for it since "we already knew" We are driving some reviews to G2 so we dont stay behind but nothing very elaborated.

#jobs - February 08, 2024 at 05:13 PM

I do!

#open-share - January 31, 2024 at 09:14 PM

Nice!! Congratulations. Beautiful page 👏

#reviews - January 26, 2024 at 04:53 PM

Thank you all! I need to test to see if our customers would actually leave us reviews since we sell to engineers, developers, scientists... From what I have gather from conversations with them, they do not go to sites like these to read about a product. They use Hackers News, Twitter (lol) and their networks for that... So I am thinking to start just with an email campaign (I will run with a thank you gift or something) and see what sort of responds we see mainly because we dont want our competition to have all the reviews (but our space is very new). I also need to understand the intend data more. AGAIN THANK YOU!!!!

#reviews - January 24, 2024 at 10:43 PM

I see- thanks much for all the knowledge 🙂

#reviews - January 24, 2024 at 10:41 PM

Ohh i did not know there was such a thing as paying for gift cards! Good to know! 😅

#reviews - January 24, 2024 at 08:25 PM

Or prospects :)

#reviews - January 24, 2024 at 08:24 PM

Thank you all!! Good to know. We are not leveraging reviews and when I asked our customers (who are developers) they don’t go to these reviews sites…. But we don’t want our competitors to have all the reviews and we don’t have any. So it is more about that than actually leveraging them with our customers.

#reviews - January 24, 2024 at 05:38 PM

Good to know- That would be our case too. Thank you all!

#reviews - January 23, 2024 at 10:30 PM

thanks for the insights Ashley!

#reviews - January 23, 2024 at 08:38 PM

Yes I am there :)

#reviews - January 23, 2024 at 07:58 PM

oki dok thanks

#reviews - January 23, 2024 at 07:42 PM

Thanks for the insights Joel! Do you still get the badges with the free version?

#reviews - January 23, 2024 at 07:16 PM

QQ- are all of you paying for G2 or just going with the free tier?

#announcements - January 11, 2024 at 07:42 PM

Oh we know my conversation hotel costs for customer speakers, or members of CAB etc. of if they are doing something onsite like a video etc… maybe use a promo code with the discount for the different tiers?

#announcements - January 10, 2024 at 08:39 PM

Oh I just use calendly and send out a poll with the times that works for us. Usually start time between 8-9 am PT works great for US and Europe

#announcements - January 05, 2024 at 07:48 PM

Calendar tool has worked best for me.

#announcements - January 04, 2024 at 03:55 AM

I am planning our customer session for SKO in February too! We are planning to do a customers panel with 3 customers where they will share more details about their use case and really focus on the persona (how do they evaluate new technology and new vendors to really understand their decision making process as this is very GTM oriented event) - I am planning to cover all their travel expenses plus host a cocktail hour with customers + our executives and their AEs right after the panel. Would love to hear / share more ideas!! 💡

#announcements - December 11, 2023 at 07:47 PM

I would love to take a peak as well!

#announcements - November 30, 2023 at 10:37 PM

Good point- I find everyone is always in a rush at conferences 🙃

#announcements - November 30, 2023 at 10:26 PM

@Heather Timney this is great! I will need to think About the QR code at in person events. Do you find they submit the review there or after the event?

#announcements - November 30, 2023 at 10:13 PM

Wow I love that too @Hannah McKeen ! Could you share more details about the campaign? Thanks much

#announcements - November 30, 2023 at 09:53 PM

@Anissa Alvarez That’s so great to know! I think I would like to have a very targeted list. In terms of incentives: did you give out gift cards or anything else?

#announcements - November 30, 2023 at 06:03 PM

👋 Hi All! *G2 Reviews:* does anyone have a good process or strategy for G2 Reviews? I have not used them in years, but in my new gig, we are focusing on getting more reviews. Would love to hear tips, best practices etc! Thank you :)

#announcements - November 14, 2023 at 06:31 PM

@Crystal Anderson Me too please ! <mailto:vago0219@gmail.com|vago0219@gmail.com>

#announcements - October 03, 2023 at 05:31 PM

I have used Common Room for this

#announcements - September 07, 2023 at 03:58 PM

All Joel said! We have it connected to LinkedIn, Twitter and Khoros- and we are in the progress to integrate it with our CRM. We also get alerts directly on Slack so we can keep track of our active advocates on social. Also, we have also sourced a few great customer stories this way :)

#announcements - September 07, 2023 at 04:11 AM

We use Airtable and we synch it with our CRM to see additional details both for account and contact levels.

#announcements - September 07, 2023 at 04:09 AM

We use a combination of Common Room and our gifting platform (for more precise location)

#open-share - August 21, 2023 at 06:28 PM

Congratulations!! all looks amazing 🌟

#announcements - August 15, 2023 at 04:06 PM

@Bree Bunzel This was my full time each quarter at Zendesk! Happy to share as many details as you would like. We featured customer stories and logos in the shareholder letter and during the earnings calls.

#announcements - August 11, 2023 at 07:04 PM

@Bree Bunzel I am sorry for my delay! We manage all of these milestones in Airtable, but we also have a highlevel doc which includes each session and it looks something like this:

#announcements - August 11, 2023 at 05:05 PM

Ahhhhh so cool!!! Rabi and team are great partners :)

#announcements - August 11, 2023 at 05:04 PM

Yes! I have been using them for years ! Before at Zendesk and now at Airtable.

#announcements - August 07, 2023 at 06:30 PM

We have used [Andrew Weeks](https://andrewweeksphotography.com/home) for photography at our last 2 events in SF and NYC. He is amazing!

#announcements - August 04, 2023 at 04:28 PM

Something that has really worked for me across all my companies, despite of how customer marketing was defined, is being a great storyteller. This is not the same as being a good writer. Being able to capture and develop and restructure stories that will resonate with different audiences (prospects, customers, analysts, media, investors and internal teams) is gold plus this also translates to the way you get buy in for your programs from different stakeholders.