Rachael Taft

#general - December 01, 2025 at 08:09 PM

Is this recording available anywhere?

#general - December 01, 2025 at 08:07 PM

Many months late, but any chance you could share with me @Vera Flores?

#general - October 28, 2025 at 05:56 PM

Thanks, <@U07V02XU2CB>. It looks like whatever channel you suggested is a private one I don't have access to..

#general - October 27, 2025 at 07:47 PM

Anyone have any experience with Totango? Our CS team is transitioning to it and I'd like to make a case for having access to it, but don't know much about it or how it would be useful.

#announcements - April 18, 2023 at 01:08 PM

We finally launched our customer newsletter! (Thanks to everyone who offered their insights as we developed our content plan!! Now, I'm finding the reporting I'm getting from our Ops team is pretty basic, but if I'm going to ask for more, I want to be very specific on what I want. For those of you who do customer newsletters, what kind of metrics do you look at - whether it's to report to leadership or to make future decisions on content, or for other purposes?

#announcements - January 26, 2023 at 04:12 PM

Thanks, @Amanda Peacock! We are still trying to nail down categories so that's super helpful

#announcements - January 26, 2023 at 04:12 PM

@Katlin Hess Thank you! This is exactly the kind of documentation I was looking for!

#announcements - January 26, 2023 at 03:20 PM

We are looking at finally launching a customer newsletter - does anyone have any documentation or guidelines they use for WHAT goes in the newsletter? (I'm trying to figure out how to not just say "this is what goes in here" but also say "this shouldn't go here, but instead it should be... on the website, in our community, etc.")