Rachael Taft

#announcements - April 18, 2023 at 01:08 PM

We finally launched our customer newsletter! (Thanks to everyone who offered their insights as we developed our content plan!! Now, I'm finding the reporting I'm getting from our Ops team is pretty basic, but if I'm going to ask for more, I want to be very specific on what I want. *For those of you who do customer newsletters, what kind of metrics do you look at* - whether it's to report to leadership or to make future decisions on content, or for other purposes?

#announcements - January 26, 2023 at 04:12 PM

Thanks, @Amanda Peacock! We are still trying to nail down categories so that's super helpful

#announcements - January 26, 2023 at 04:12 PM

@Katlin Hess Thank you! This is exactly the kind of documentation I was looking for!

#announcements - January 26, 2023 at 03:20 PM

We are looking at finally launching a customer newsletter - does anyone have any documentation or guidelines they use for WHAT goes in the newsletter? (I'm trying to figure out how to not just say "this is what goes in here" but also say "this shouldn't go here, but instead it should be... on the website, in our community, etc.")