Kayleigh Bateman

#announcements - May 02, 2024 at 05:05 PM

Hey @Lauren Turner! I know this was 4 months ago, but would you please share what you have with me as well? And congrats on your new biz!

#general - April 10, 2024 at 12:17 AM

Love this multi pronged approach, @Alexie Glover! It’s awesome to hear how so many teams within your organization are coming together to pull this off!

#announcements - February 13, 2024 at 02:28 AM

I'm late to the game on this but would love to join a call if you haven't met yet! @Emily Gover @Ornella Mariño

#open-share - February 09, 2024 at 03:59 PM

WOO!! Love to hear this win on a Friday! Congrats🎉

#announcements - January 24, 2024 at 02:43 PM

Would love that, @Mary Green (Owner CMAweekly)! Perhaps we can talk about it on the next roundtable?

#announcements - January 22, 2024 at 07:47 PM

Hi! Hope everyone's week is off to a good start. We're exploring the use of Zapier to automate different actions in our community. For those who are using Zapier, what are some of the zaps you've set up to help deliver a better community/customer experience?

#announcements - January 05, 2024 at 06:48 PM

Could be interesting for you to explore a hotel drop too! That way if you decide to do gifts, people aren't lugging them around the venue and can start enjoying the gift upon arrival

#announcements - January 04, 2024 at 10:11 PM

We host a quarterly session to spotlight our customers. Internal employees nominate a customer of theirs based on a recent success they’ve had. We review the nominations and select 3 customer speakers who fall under a similar theme. Our CCO hosts the session but the person who nominated the customer facilitates their portion of the conversation. Customer speakers have the ears of several internal attendees (everybody across the company is invited) and have the opportunity to ask questions directly to our executive team. We also close out with a Q&A/fireside chat conversation where the 3 customer speakers can connect and bounce ideas off each other. After the session, the speakers receive a personal thank you email from our CCO, followed by a bottle of champagne. @Daniel Palay @Ciana Abdollahian @Amanda Peacock - would love to see what you all have cooked up if you're open to sending!

#announcements - December 11, 2023 at 09:31 PM

I am with you Amanda! My creativity is dwindling as the year ends. @Alexie Glover, would you be willing to share with me too?

#announcements - November 14, 2023 at 03:20 PM

Good luck with your user conference, @Daniel Palay!

#announcements - November 01, 2023 at 07:22 PM

Hi everyone! Does anyone here invite partners to participate in your customer communities? If so, what kinds of things do you invite them to participate in and what kinds of guidelines do you have in place? My hesitation is that the space becomes too sales-y and that it takes away from our customers sharing.

#announcements - October 26, 2023 at 02:40 PM

Hi everyone! Would love to hear about your tried and true ways to drive peer to peer engagement in your communities? Our community has been live for about a year now and our membership is growing steadily as is the number of questions that customers are posting. Today, we're mainly working with internal teams to get answers but we'd like to shift this to have more customers answering each others questions. What are some of the things you do to drive this behaviour?

#announcements - October 25, 2023 at 11:26 PM

Would love to join this call too! 🙂

#announcements - August 23, 2023 at 02:44 PM

I'm in! ❤️

#announcements - August 16, 2023 at 05:32 PM

Hi friends! Does anyone have any good community maturity model resources that they like to reference? I swear I've seen some before but I can't track them down. Happy hump day! 🐪

#announcements - May 11, 2023 at 11:19 AM

I'll be out that day but I'd love to watch the recording after! 🙂

#welcome - November 29, 2022 at 08:38 PM

Hi everyone! Look forward to getting to know you all and share about our experiences and learnings in this new place 🙂