Amanda Peacock

#discussions - February 18, 2025 at 11:04 PM

hi all -- what are you using AI for in your day to day tasks? trying to get more efficient and would love to hear what others are doing! currently i'm using chatGPT for email/messaging but know there is more I could be doing

#general - February 18, 2025 at 10:31 PM

would love this too! like 3 pm PT for us west coasters!

#random - January 31, 2025 at 04:23 PM

thank you @Lauren Turner

#random - January 31, 2025 at 04:23 PM

wowwwww

#random - January 30, 2025 at 11:48 PM

😭

#random - January 30, 2025 at 11:48 PM

It doesn't work with my corporate chat gpt instance

#random - January 30, 2025 at 05:24 PM

thanks @Lauren Turner! just with some help writing emails!

#random - January 28, 2025 at 11:42 PM

has anyone been cataloging AI writing prompts or have any recommendations for where to look?

#general - January 10, 2025 at 01:34 AM

Safe here in San Diego but devastated 💔

#discussions - December 10, 2024 at 08:06 PM

thanks! I mentioned I was only available at 4pm et today sorry to miss!

#discussions - December 04, 2024 at 08:33 PM

4 pm et on 9th/10th work for me

#discussions - December 04, 2024 at 05:17 PM

we have smart trackers for everything that really help me when it comes to audiences -

• happy customers (using trained AI)
• different upsell product mentions
• user conference mentions
also their ask AI features is VERY helpful. for example if I know an account is a good match for a reference but I don't know their contacts yet, you can ask who would be the best match. this gives me someone to target when I reach out to their CSM. you can also ask their AI questions about what challenges they're solving or topics they could present about etc

#discussions - November 25, 2024 at 03:53 PM

you could also look at like famous pop culture things that happened when you become #1 so like .. leader in the space since ... JLo and Ben's first marriage or since Tom Brady 'retired' the first time .. something pop culture and then use a gif of that with your badges

#general - November 14, 2024 at 06:05 PM

Has anyone built out a case for a community? Headcount plus tool

#random - November 06, 2024 at 08:20 PM

ill dm you

#random - November 06, 2024 at 08:15 PM

trying to deprioritize now - also i have a deck for buidling a ref program from ground up with limited resources if you want

#random - November 06, 2024 at 08:12 PM

i am ... not? lol

#random - November 06, 2024 at 08:10 PM

I write/create/build all of the emails/webinars/in app messaging/etc

#random - November 06, 2024 at 07:55 PM

oh and a CAB meeting i forgot to include lol this is fine im fine

#random - November 06, 2024 at 07:55 PM

and other marketing responsibilities 🫠

#random - November 06, 2024 at 07:55 PM

lol

#random - November 06, 2024 at 07:54 PM

it is just me

#random - November 06, 2024 at 07:24 PM

• 4 emails per week (writing/building/sending/segmenting etc)
• 10 weeks of in app campaigns (different audiences)
• 2 upsell campaigns
• 5 webinars (2 are just a replay)
• 12 office hours
• launch new customer gifting platform
• launch new customer onboarding email + in app messaging
• source 20 customer speakers for user conference
• handling all reference requests, generating GPI reviews, holiday gifts

#random - November 06, 2024 at 07:24 PM

where are my fellow team of one customer marketers? i have my snapshot of the quarter ready for all activities planned and I feel like it's too much for one person to handle but would love to get another perspective.

#discussions - November 05, 2024 at 02:30 PM

I've done this at a previous company. Yes with a fee - it was a full day. I can't remember how much we charged .. but enough to know that they wouldn't cancel and we'd be stuck with the $$$ hotel fees

#general - November 04, 2024 at 07:38 PM

are these 4 cities your idea or based on your customers? jsut asking as that could be a reason. I feel like

#open-share - October 31, 2024 at 05:03 PM

🎃 Happy Halloween from my little 🦚

#general - October 21, 2024 at 08:36 PM

THISSS!!! ^^ Have fun!!!!

#discussions - October 18, 2024 at 03:20 PM

ill share some with you!

#discussions - October 18, 2024 at 03:04 PM

tell me more .. the ask to the customer? the ask to the prospect? coordination emails?

#general - October 16, 2024 at 03:13 PM

We actually have seen a lot of success with two things for cross sell/upsell -
1. In app messaging based on key behaviors
2. Group reference events for existing customers who used our product solo and then added on other products later.
Happy to chat if you want! But those aren't exactly storytelling so might not be what you're looking for.

#discussions - September 27, 2024 at 04:47 PM

but now we have champion

#discussions - September 27, 2024 at 04:47 PM

we started with fields and then eventually made them activities so they were more trackable

#discussions - September 27, 2024 at 04:45 PM

does it need to be a custom object or could you use a few custom fields -- less of a lift that way

#general - July 26, 2024 at 06:10 PM

looking for email subject line helpppp ... I write/send all of our customer comms as part of my role and have been struggling with subject lines lately 🫠 anyone have any protips or sites they use or recommendations?

#general - July 12, 2024 at 09:48 PM

same to Kevin

#general - June 26, 2024 at 08:50 PM

ugh i had a great slide with this gif at a previous company but i cant find it -- will look on my personal computer tonight!

#discussions - June 24, 2024 at 06:28 PM

we dont have capacity to facilitate an alumni group either, i just have them as another segment/campaign in sfdc and include them in early announcements etc. not a true program id say since its just me

#discussions - June 24, 2024 at 05:52 PM

we made our terms 18 months because we felt like 1 year was too short and 2 was too long - communicated start and end dates from the jump too which i think helps

#discussions - June 24, 2024 at 05:51 PM

can share with ya too @Lauren Stefano @Kathleen Connelly can you give me your emails

#discussions - June 24, 2024 at 05:29 PM

I can share some stuff with ya! like our charter that they agree too etc - send me your email!

#general - June 17, 2024 at 05:00 PM

if its prospect facing then id say go with the beta/ea route so there is an existing relationship -- PM talks about why they've built this new feature and then customer shares how they're using it

#general - June 17, 2024 at 04:56 PM

so we had PMs focused on our customer day or customer track -- they show detailed overviews of things announced earlier in the day on product roadmap. have also used PM to host sessions with customers who were part of EA/Beta for recently announced features. the biggest thing though is that these were customer sessions .. have found the PMs are very smart and detail orented which is better suited for people already using the tool

#general - June 17, 2024 at 04:51 PM

who is the audience for the event? customers? prospects? both?

#general - June 07, 2024 at 04:28 PM

perf!

#general - June 07, 2024 at 04:27 PM

can we do them at a diff time? i always have to miss fridays 😭

#general - May 31, 2024 at 09:29 PM

yes!!

#general - May 30, 2024 at 01:58 PM

We use BlueSky for all of our swag. They are based in the US but have used them to ship globally (aus, emea and Japan). They can create a store for you (which we have used for customers previously) but they're mainly a swag company. I've used them at 3 companies and they are super reliable, good prices, good quality. Also SUPER responsive. I absolutely love working with them. Happy to do an intro of you want!

#general - May 29, 2024 at 04:24 PM

I also normally send a small gift card for coffee on me for their willingness to hop on the call

#discussions - May 26, 2024 at 02:30 PM

@Madison G I'm responsible for all of our in app messaging - happy to chat if you'd like!