Megan Ferenz

#random - December 20, 2023 at 06:14 PM

We are looking to revamp our Community in 2024. Does your company/have you seen anyone with a really good events page and/or release page within their Community?

#jobs - September 13, 2023 at 08:01 PM

@Jennifer Lyons You must live within 40 miles of our Holmdel, NJ office. It is a hybrid position. Monday, Thursday & Friday work from home and Tuesday and Wednesday in office.

#jobs - September 13, 2023 at 07:47 PM

NEW JERSEY: My company (iCIMS) is hiring for a Customer Marketing Program Manager. Please reach out if you are interested and have any questions about the role! Having experience using Influitive would be a huge plus. <https://careers.icims.com/careers-home/jobs/4593?lang=en-us&amp;previousLocale=en-US>

#announcements - August 16, 2023 at 02:09 PM

I just recently created a smartsheet that houses all of our customer quotes and case studies. For quotes &amp; case studies, we actually don't include any names of people we interviewed/got the quote from. There is always so much turnover, it's not worth constantly updating. We just use "HR leader, from X company." We audit this smartsheet quarterly, and if a customer left, if it it's a good quote/case study, we will anonymize it and just use the industry.

#announcements - August 09, 2023 at 01:11 PM

Hi all! Does anyone have any best practices around Nurture Campaigns? I'm wondering what resonates best as far as cadence (i.e. how many emails? how often?) - thanks!

#random - July 25, 2023 at 01:43 PM

Does anyone run some kind of Product Advisory Council, where you hold exclusive quarterly roadmap webinars with customers + your product team? We hold quarterly webinars with customers and give them a 'sneak peak' to what's coming in our upcoming releases and we also take their feedback during these as well. I'm looking to revamp ours, and i'm interested in what others are sharing, how often you are holding these, how long these webinars are, etc. Thanks!

#announcements - July 18, 2023 at 02:06 PM

this could be a really good call topic!

#open-share - June 28, 2023 at 04:19 PM

Customer Marketing (specifically an advocacy role)

#open-share - June 27, 2023 at 03:21 PM

@Mary Green (Owner CMAweekly) will Friday's call be recorded? I can't attend, but would love to listen.

#announcements - June 07, 2023 at 12:36 PM

@Robin Raulf-Sager we respond back to the sales team within 4 hours of them submitting the request. We secure and pass over a reference to sales within 3-5 business days. We do reach out to several customers at once. If we don't hear from the customers we reached out to within 24 hrs we will reach back out with a friendly reminder to see if they're interested.

#announcements - May 30, 2023 at 01:41 PM

We just had a conference where we received reviews and testimonials. We asked for a review on G2, and if they left the review they received a $25 Amazon gift card. We only received 9 reviews, as customers told us the process was too long. We had a booth set up with a QR code for customers to scan. For testimonials, we had customers sign up ahead of time and we took them to a room for a video testimonial where we already had questions laid out to ask them. These were scheduled for 45 minutes and went really well. In total, we received 10 great videos. We also had a "man on the street" style interview too, where we had an interviewer and camera man walk around during networking times and ask customers questions. If a customer either left a review or a testimonial, they received some swag from us including a Yeti.