Angela Ferrante's Profile
Angela Ferrante
Recent Messages
#discussions - October 18, 2024 at 04:06 PM
Creepy is a common Q - can share more! Haven’t seen that reaction since folks are opting in to being recorded and it’s more of a general “thanks for sharing feedback recently”.
#discussions - October 18, 2024 at 04:05 PM
Haha oh I’m sorry for the confusion, I’m from Laudable! 🙈
#discussions - October 18, 2024 at 04:05 PM
I’ve seen personal requests from CEOs work well, like - help us improve our g2 presence please - but have generally seen that from smaller/midsized co’s
#discussions - October 18, 2024 at 04:04 PM
Mass email I haven’t seen/heard anything amazing recently, but will ask a few colleagues!
#discussions - October 18, 2024 at 04:04 PM
Laudable on that front - yep
#discussions - October 18, 2024 at 04:01 PM
We’ve got an approach for requesting G2 reviews that is customized/personalized based on what a customer has said in recent calls - not sure this is possible through Gainsight, but happy to share more and templates!
#chatgpt - October 17, 2024 at 05:52 PM
Turned this into a [poll on linkedin](https://www.linkedin.com/posts/angela-ferrante_ai-office-hours-alert-if-we-hosted-activity-7252727032734724096-cr0q?utm_source=share&utm_medium=member_desktop) too 😆
#general - October 17, 2024 at 03:55 PM
I once heard “how could customer evidence/proof help close deals or drive sales, in your opinion?” and liked this a lot!
#chatgpt - October 16, 2024 at 10:22 PM
Also curious if folks would prefer to see a live working session to build things, or more of a demo on things folks have already built?
#chatgpt - October 16, 2024 at 10:21 PM
Awesome, thanks Lauren. Might have Qs on the screen scrape 🙂
#chatgpt - October 16, 2024 at 10:13 PM
Hey all! I’m talking to folks at Zapier and Anthropic to do an AI office hours for marketers… *does anyone here have any AI automations or strategies they’ve been wanting or trying to build that you’d like us to help or build for you!?* 👀 e.g. a custom GPT or chatbot for referenceable customers, a killer prompt to prep for case studies, a series of prompts to repurpose case studies into snackable content!?? Would love to take any requests so help you automate things! ⚡
#general - September 26, 2024 at 07:04 PM
I’d definitely leave some room for AI tools (whether Laudable or not) - content creation, voice of customer analysis, etc - bunch of cool stuff possible and will be possible over the next year 😸
#general - September 05, 2024 at 12:43 AM
Yes!
#general - September 03, 2024 at 09:01 PM
Hey @Amy! I wouldn’t say we have a large or scalable program (we’re still a super small team with no dedicated CSMs), but I’ve done a bunch here using Zapier to automate post-signature steps + customize onboarding/success nurtures via slack communications by pulling call transcripts from gong into automations using AI to extract their use cases and goals, and setting up reminder messages and resources from there. Happy to share more directly or chat if useful!
#linkedin - August 02, 2024 at 08:56 PM
oh thanks, jeff!
#open-share - July 31, 2024 at 05:27 PM
Yes it will be available after!
#open-share - July 30, 2024 at 09:46 PM
Hey friends - would love to invite all y’all to a live event we’re hosting - “Yes Chef!” a cooking show themed competition for the best AI GTM plays 😸 Live on linkedin tmrw at 10am PT / 1pm ET. Come see 6 contestants across sales + marketing (including @Val Geisler!!!) and 4 judges (from Glean, Gong, Anthropic, and Gainsight). Last call for *[signing up - link here](https://www.linkedin.com/events/yeschef-theairecipeshowdownforg7216486151690317825/theater/)*!
#discussions - July 24, 2024 at 04:40 PM
@Allison Levy Gainsight does some awesome stuff here where Nick has direct relationships and small events with C-suite champions.
#open-share - July 24, 2024 at 04:39 PM
Amaaazing. Just dm’ed you, @Tim Jahn!
#chatgpt - July 23, 2024 at 06:56 PM
Happy to give you a free trial just LMK!
#chatgpt - July 23, 2024 at 06:56 PM
Also if they’re customer webinars, you can upload them and do this in Laudable - really any customer related video, you can find top quotes and auto-generate content without full on prompting in Laudable.
#chatgpt - July 23, 2024 at 06:56 PM
I hear great things about Goldcast’s Content Studio for this @Cristina Levenetz
#open-share - July 23, 2024 at 04:30 PM
Haha “feels illegal” I love this - *thank you, Val!*
#discussions - July 22, 2024 at 08:33 PM
@Casey Hibbard I missed your note - but we integrate with call recordings to pull customer wow moments (specific to advocacy + customer marketing) from sales/CS calls. Happy to give you a free trial run + share a loom if you want to try it! Re: actually recording clients at events without a crew, happy to share what we found to work best and equipment specs, if helpful.
#open-share - April 15, 2024 at 04:00 PM
Hey all - Had a great chat with @Jane Menyo on Gong’s customer marketing activities… first of a few video clips is [here](https://www.linkedin.com/posts/jane-menyo-04245246_want-to-know-how-jane-menyo-head-of-customer-activity-7184061633374158848-JvmC?utm_source=share&utm_medium=member_desktop), with a link to the full Q&A with her [here](https://www.laudable.com/blog/the-secret-to-gongs-customer-cult).
#general - March 29, 2024 at 09:17 PM
Hey @Ashley Ward - this could be a great use case for Laudable, to find what you already have hiding in gong calls without having to talk to the CSMs. Happy to show you or offer up a free trial if it’s interesting. (And if not, happy to share emails we’ve seen used for quote/logo approval.)
#open-share - October 03, 2023 at 06:42 PM
@Bree Bunzel Not _exactly_ what you’re asking, but I like what Gainsight does here with their Pulse conference library to make the content evergreen. (And continue to stack up reach + engagement metrics that you can report on.)
#pets - August 28, 2023 at 10:52 PM
HAhaha thank you @Laurie Timms
#pets - August 28, 2023 at 07:23 PM
Right? She’s in full lounge mode
#open-share - August 25, 2023 at 03:41 PM
The thing I’ve seen work the best is Evan’s second bullet - have them talk in a community webinar, a podcast, or something else informal and not “case study”-esque! Example topic: how they built XYZ (thing related to but not specific to your product). From there you often get great metrics and can easily repurpose things into evergreen content.
#announcements - August 10, 2023 at 05:22 PM
Haha thank you - this one was intentionally a bit cheesey for our employee, I’m totally with you on small logos being better for gifting!
#announcements - August 10, 2023 at 03:48 PM
Love the pickleball idea
#announcements - August 10, 2023 at 03:43 PM
@Kiely (Monteiro) Hajjar sooo not like this blanket we sent? 😂
#announcements - August 09, 2023 at 04:04 PM
Oh awesome @Sarah Koval - love the split bt qual + quant results too. Thanks for sharing!
#announcements - August 08, 2023 at 11:23 PM
+ I like how you have the link in here to the full case study. Makes for very “unfurlable” content so buyers can access the amount of detail they need/they want.
#announcements - August 08, 2023 at 11:21 PM
Ooh thanks Katlin, + these look great. I like the front and center metrics of course.
#announcements - August 08, 2023 at 10:01 PM
Hey all! How many of you are creating pocket stories (single slide case study summaries for sales to add to decks)? Anyone willing to share your examples?
#announcements - August 08, 2023 at 10:00 PM
Small hack I’ve seen on this - instead of calling it and structuring it as a case study, do an interview that’s part of a “how I built this” series - structure of this content is well suited for an end user vs exec decision maker, and you often get around standard case study approval processes. Natalie at Navattic [does a nice job with this](https://www.linkedin.com/posts/angela-ferrante_how-navattic-turned-the-case-study-upside-activity-7089651884491169792-IAr0?utm_source=share&utm_medium=member_desktop), and Kate at Intercom has a [fun variation](https://www.laudable.com/playbook/atypical-customer-blog-series).
#pets - August 03, 2023 at 06:14 PM
YES same - 22 hours a day of lying still, then 2 hours of zoomie craziness
#pets - August 03, 2023 at 06:13 PM
awe so cute, and look at Clark’s color patterns - how amazing!!!
#random - August 02, 2023 at 04:12 PM
Yes could do either!
#pets - August 02, 2023 at 02:04 AM
CUTIES!
#pets - August 01, 2023 at 08:59 PM
Aww!
#pets - August 01, 2023 at 08:58 PM
I have never heard caramel but I supposed so!? She was more red when she was a puppy she’s gotten a bit lighter with time (she just turned 3)
#pets - August 01, 2023 at 08:23 PM
Smart move, Dolly going straight for the frosting.
#pets - August 01, 2023 at 08:22 PM
This video
#pets - August 01, 2023 at 08:22 PM
So cute!
#pets - August 01, 2023 at 08:22 PM
She is, yes! She’s about 26 lbs.