Sandra Grauschopf

#general - January 21, 2026 at 07:05 AM

@Ann Davis It was crazy easy:
1. Create new notebook in NotebookLM
2. Ask Gemini for a list of the URLs for all case studies on the Loxo website.
3. Ask Gemini to create a spreadsheet with some important information for each study: Name of the company, name of the interviewee, location of the company, main benefits mentioned. Filled in anything that wasn't explicitly mentioned in the story (such as the company size and location).
4. Put the list of links and the spreadsheet as a source in NotebookLM
Now I can ask natural language questions to find which existing case studies match my use case. Like, "Show me all case studies from companies in Australia."

#general - January 20, 2026 at 10:47 AM

I started using NotebookLM for a library of customer content, and it works sooooo well! I thought I wouldn't even be able to tackle the customer content library until next quarter, and now it's all but done. Amazing!

#7-case-studies-stories - January 19, 2026 at 11:42 AM

Gotcha, thank you! I'd read point 3, but wasn't sure how you went about getting that information. I'll look into Metabase!

#general - January 19, 2026 at 11:41 AM

<@U08B2KPC33K> That makes a lot of sense, thank you!

#general - January 19, 2026 at 11:41 AM

@Mary Green (Owner CMAweekly) Oh, shoot, would have loved to but I had logged off for the day. Thanks for the invite though!

#general - January 16, 2026 at 06:54 PM

<@U08B2KPC33K> That's very wise, on both counts. Have you ever had difficulty navigating those two principles? They could be seen as a bit contradictory...

#general - January 16, 2026 at 05:20 PM

I would LOVE that, Jodi, thank you!

#general - January 16, 2026 at 04:08 PM

Amazing, @Jodi Meier, this is so helpful! Thanks so much!

#general - January 16, 2026 at 10:38 AM

@Allison Able We're on the same team. The community doesn't exist yet, we're working on building it. I was just hired last year to build a CSM function, so I'm trying to build new frameworks and bring together things that have been done ad hoc. Which is a big challenge, so I'm asking this community tons of questions 😄

#general - January 16, 2026 at 10:36 AM

@Joel Primack That's a great example, thank you!

#general - January 15, 2026 at 10:09 PM

<@U07V02XU2CB> I'm hoping to do something similar: Help guide strategy and build out community-focused programs without too much day-to-day upkeep, to help with time management.

#general - January 15, 2026 at 09:09 PM

@Joel Primack Do you have any particular strategies you've used to make the Agentblazer community valuable?

#general - January 15, 2026 at 06:03 PM

<@U07V02XU2CB> Interesting, does that work smoothly for you? We have a community manager who will be working alongside me, which each of us managing different aspects of the community.

#general - January 15, 2026 at 06:02 PM

Excellen advice, <@U0A4F5HNF9C>, thank you!

#general - January 15, 2026 at 05:28 PM

<@U0A4F5HNF9C> That's so true, and a reason why I'm stressing about it a bit 😄

#general - January 15, 2026 at 05:28 PM

@Amy Amazing, thank you!

#general - January 15, 2026 at 05:27 PM

Fantastic! I'm thinking of a three-space community: One public (where we can promote events, publish information relevant to our TAM, etc), one for all customers (where I can post educational content), and one for the Advocacy group, which has perks like AMAs, access to the CAB, and more. But I'm still sketching everything out.

#general - January 15, 2026 at 05:20 PM

Have any of you built a community as part of your customer marketing role? If so, do you have a top piece of advice that you'd give to anyone starting from scratch?

#general - January 13, 2026 at 11:42 AM

@Emily Coleman That's a great suggestion, thank you!

#7-case-studies-stories - January 12, 2026 at 06:25 PM

<@U09M6M4ECFK> This might be a newbie question, but how do you track the MRR influenced/SQLS, etc. you see from your case studies?

#general - January 12, 2026 at 10:54 AM

@Kevin Lau Interesting that your company has CS and Marketing under one umbrella. It sounds like that would work nicely! Shared goals and outcomes sounds like what we need. I will try to figure out how we can do that in practice, thank you!

#general - January 12, 2026 at 10:46 AM

@Ashley Ward I think having a background in CS would be so helpful for this role! And I agree about the 1:1 vs. 1:many split. As this role coalesces more and more, I'm going to try to keep that as my guided light, thanks!

#general - January 09, 2026 at 07:00 PM

<@U07V02XU2CB> I've heard that some CMs sit under CS instead of under marketing. I can see that working well, yeah, but our org has a different structure.

#general - January 09, 2026 at 06:40 PM

<@U08Q1CSQD5E> I'd love to hear more! Would you be open to a quick chat next week?

#general - January 09, 2026 at 06:40 PM

Thank you, @Mary Green (Owner CMAweekly), that's a good way to look at it!

#general - January 09, 2026 at 06:28 PM

Have any of you navigated overlap with CS? We have a large and active CS team, and I'm just starting as a customer marketer, and am wondering if anyone else found a good way to delineate who is responsible for what when there's overlap.

#general - January 09, 2026 at 05:41 PM

I rescued a dog that had escaped its fenced yard and was running around back and forth across the road, a mile or so away from where it lives. Played with him a lot, and finally located his owner and got him home again 🙂

#7-case-studies-stories - January 09, 2026 at 11:37 AM

I have two gems in Gemini, one a customer story draft creator and one a customer story analyzer. The draft creator uses several of our current stories as a template. I can then add the transcript of an interview, and it creates an early draft, which I then verify and edit to my liking.

The analyzer takes a URL of a case study (mine or a competitor's) and analyzes its strategy, pulling out things like the story structure, value framing, proof and persuasion tactics, and more. It ends with feedback: How it could be improved, where the opportunities are, etc. I think I got the base prompt from LinkedIn and tailored it to my needs. I'm happy to share it, if anyone wants.

I'm also investigating using Riverside for asynchronous customer interviews. With clients in Australia and other places where it's hard to match up time zones, I think it could be an interesting option!