Nahdia Khan

#general - January 26, 2026 at 05:29 PM

Folks, good evening, I hope you are all well.

I wanted to sense check something with you. I have recently been involved in supporting a community in both the strategic sense and operational. They have a very active, professional whatsapp community and facebook community which gets 100s of messages a day and week - they are looking to harness some of that insight to help create content but also for the community to drive product advocacy. Do any of you great folk have experience of building something that would be able to bring all that insight together and signal and filter key repeating messages. I have some thoughts, but thought I would reach out to the hive before I put pen to paper - any insights would be appreciated!

#general - January 15, 2026 at 05:31 PM

Map it out as a blueprint, cost the internal time to do all the things you say you want in the community and then decide what is most critical.

#general - January 15, 2026 at 05:28 PM

Understand what customer problem you are solving before you start. Community is a big investment, absolutely worthwhile, but a commitment to stick at it