Sara Huntley

#general - December 17, 2025 at 09:43 PM

I launched both this year at my new company! Happy to connect, Mara! Shoot me a note at sara.huntley@arcadia.io|sara.huntley@arcadia.io if you'd like to chat!

#open-share - December 10, 2025 at 09:33 PM

OOOOH, I'm going to listen for sure! <@U09AYDHAG1L> was fantastic on today's webinar!

#8-references - December 04, 2025 at 02:50 PM

We provide credits that can be applied against any Arcadia invoice for each activity in which they choose to participate. A letter of agreement needs to be signed for customers to be eligible for credits to ensure compliance. I've found that only about 40% of customers actually take us up on the credits in the end - but it's nice to be able to offer credits as a way for us to show gratitude for the time individuals take to support us.

#general - December 02, 2025 at 09:38 PM

<@U09E7QN7R27> I would definitely specify parameters and you should be able to approve of any noms before they talk to the customers about them. the worst was when i'd get a nom that i couldn't use but the customer had already been told about the program. Bad experience all around. Another option could be an incentive vs a mandate...ie some kind of gift or bonus if they nominate X approved customers for the program or something like that?

#general - December 02, 2025 at 08:50 PM

That is a huge win, Ciana! Congratulations!! In a past life, CS leadership mandated that each CM provide a certain # of nominations to our program as part of their goals. Which was great but did sometimes result in nominations that were less than ideal if pickin's were slim - but it was far better than the alternative!