Chris Dalton

#open-share - September 05, 2025 at 04:12 PM

Interesting insights, thanks for sharing @Irwin Hipsman

#general - September 03, 2025 at 04:13 PM

It's a vendor survey asking about use cases for a wallet or credit type software within your product. Don't have any specific questions, sorry

#general - September 02, 2025 at 11:02 PM

Interested in a quick $75?

Someone conducting market research on customer marketers sent me a short survey for a $75 Amazon gift card. It took me less than 10 minutes to complete. They asked me to share it with other customer marketers, and I'm sharing it here for anyone who may be interested as well.

Requirements:
• Must be a Director, VP or C-Level and
• Have more than 10,000 users for your company product.
Comment in thread or DM and I'll share the link.

#general - August 22, 2025 at 05:00 PM

Not sure, <@U08B0V4K5SM> – this was set up before I arrived. Have you checked if your RevOps team is able to do this?

#general - August 21, 2025 at 07:52 PM

Our logo rights are connected to a salesforce field – if the language is in the contract, the field is populated. An easy way to check at the account level or create a report

#general - March 21, 2025 at 08:22 PM

From what Zealot has shown me, it's able to do exactly this

#general - January 09, 2025 at 05:48 PM

Laudable's been great since I've started using it over the past couple months. I also use Orca for reference/advocacy management, and am currently setting up a customer referral program with Orca as well.

#open-share - January 09, 2025 at 05:42 PM

Awesome to see what you've been able to accomplish since our days at SurveyMonkey!

#general - November 08, 2024 at 11:52 PM

I'm surprised myself at how well it works. If I had to speculate, I think the email coming directly from me results in higher rates vs an email from G2 – perhaps there's more G2 fatigue than with GPI since it's a smaller platform.

It's not immediately after an NPS response, just anyone who has completed a response in the last quarter. I do use the GPI incentive of $25.

#general - November 07, 2024 at 09:08 PM

In my experience, high touch has been a failure – I've ended up using the opposite approach. I tried implementing a spiff program and training with our CSMs, and it only resulted in 2 reviews.

Instead, I use a very simple, automated process that's seen much more success. On some sort of regularly cadence (30 or 90 days), I pull a list of 10/10 NPS responses and send them a review request via our sales engagement platform. I usually get around a 5-10% completion rate from this, much higher than comparative G2 campaigns