Kyle Harris

#general - September 03, 2024 at 04:43 PM

Get well soon @Alexie Glover!

#general - August 16, 2024 at 05:26 PM

patiently waiting

#general - August 16, 2024 at 05:25 PM

Ugh... I missed it 😭 I'll patiently wait for the recording

#general - June 19, 2024 at 04:44 PM

In just a short time that I’ve been part of the community I’ve learned so much and am honored to have been able to join when I did. I’m also cosigning membership dues or a subscription! There’s so much value and you’ve brought an amazing community of professionals together… as you take rest, please know you’ve done an AMAZING thing here in such a short period of time! 💕 💕 💕

#discussions - June 13, 2024 at 08:15 PM

And you're right! We're running into a 💩 cluster with the amount of duplicates, one-offs and naming convention issues with the ones we had in the past so, yea, coming into it I'm seeing there's a LOT of improvements that need to be made if we're going to be able to truly do tests and campaign performance tracking

#discussions - June 13, 2024 at 08:13 PM

@Rachel Ward you just gave me something I didn't even think about - Product Marketing! They're also a new function here too (still a bit disjointed right now). Not only does that make more sense to get their take on positioning but this can bridge a gap we're seeing right now with syncing up! We're currently using Hubspot to build out our sequences but it's a bit clunky. I'll check those other resources you suggested to see what we may be missing out on!

#discussions - June 11, 2024 at 08:23 PM

Thank you @Jean Hodges!!!

#discussions - June 11, 2024 at 04:50 PM

Thanks @Katie Aamodt! This is helpful for sure! This will at least help me address foundational gaps I'm seeing too.

#discussions - June 11, 2024 at 03:12 PM

Hi all - so I'm still new in my role and at a start up that is also pretty new to the idea of Customer Marketing. I'm being asked to create templates for our AMs to do soft prospecting to our existing customers along with sequences for cold prospecting... I feel like I may be overthinking it but does anyone have any suggestions on the best way to create these templates? Is there a format I should be following or is this a simple Google doc with an email outline? Any help would be greatly appreciated!

#general - June 07, 2024 at 04:15 PM

I missed the Wednesday fun but I'd love to add what I've been working on! • Customer referral program (MVP version with a landing page and a new email request from AMs after NPS scoring) • Templates for B2B customer expansion activities for our Customer Development Leads... if anyone has examples they'd love to share - please send them my way 🥹 • Also auditing other customer marketing activities the company already does but may need a little extra love or a level up I'm honestly interested if anyone has ever worked on a customer communications calendar that involves ALL other departments who may have touch points with customers... there's a LOT right now from surveys, to reports, reviews, customer newsletter, etc. If anyone has any advice or a framework of how to include product, customer success, account management, and general marketing comms for a company-wide calendar, please let me know!

#general - May 23, 2024 at 11:45 AM

I’m hopping in this thread to hopefully get some ideas too! This is definitely a timely topic for me 🥹

#welcome - May 22, 2024 at 12:24 AM

Love that @Emily Amos!!! I want to get back into it so this may be my sign!

#welcome - May 20, 2024 at 04:06 PM

We have excited customers who love the product and the team. I'm new to the org and still learning our customers in general but a focus of the role I was hired for is to build the community to tackle retention and expansion opportunities. _Right now,_ my question is more around the best ways to start and making sure I set up a good foundation up front.

#welcome - May 20, 2024 at 03:27 PM

Hi!!! 👋