Lisa Young

#discussions - July 25, 2024 at 08:24 PM

Hi Elyssa! We recently launched Gainsight Customer Communities. We have a very niche use case but I can comment on some of these features. 1. Not sure how the displaying would work but you can have a public community and then signed in users would be able to participate in forums. Gainsight own community is set up this way so you can check it out. 2. No mobile app but it is mobile responsive. 3. We house some educational content. You can upload several file types and include videos. Haven’t tried scorm or anything 4. We have personal communities for each of our customers and then have the ability to gate forums by custom role. Some of our security trimming is custom code but visibility for forums can be configured easily out of the box with custom roles. 5. Another area we haven’t explored yet but I do know they support localization (to what degree and what support, I’m not sure) 6. I’m in a highly regulated industry and we got approval and find it to be - only challenge might be going back to #1 if your community is private vs public. You could probably use custom code to designate what’s visible for logged in users with specific custom roles vs. guests. So far we really like it - we’ve put in a few requests for future enhancements so there is definitely room for improvement. It’s easy to use and clean interface. Support team has been helpful.

#general - April 09, 2024 at 09:58 PM

I worked for a company that was acquired by Vista too. Overall it was not super impactful but happy to answer anything else directly. (If it helps- if I went through it again I wouldn’t be stressed)