Mandy Patterson

#jobs - February 16, 2024 at 03:13 PM

Happy to refer them on! This role is on our overall Customer Marketing team, so I'm not the hiring manager.

#announcements - September 26, 2023 at 03:43 PM

👀 @Leah Miller

#announcements - August 30, 2023 at 02:19 PM

Hi there! Question for the group re: Customer Education teams. If you've been a part of one, lead one, or worked with one - how was that team structured? What were the key roles you needed within the team or would've liked to have? Currently working on building out a dream team for Customer Ed and am lost on where/how to get started! Thank you!

#announcements - July 13, 2023 at 02:22 PM

We have a small lifecycle team and have one person that owns advocacy, one that owns onboarding/adoption/retention and one that owns expansion. It works really well for us.

#announcements - July 13, 2023 at 02:21 PM

We have that on our Customer Marketing team!

#welcome - June 07, 2023 at 05:55 PM

That's awesome to hear! Thanks, @Randy Ksar!

#welcome - May 30, 2023 at 02:39 PM

Same! So nice to meet you @Shannon Howard!

#welcome - May 26, 2023 at 07:01 PM

Hi y'all! I'm Mandy and I'm the Manager of Customer Education at Sprout Social! I manage a very small, but extremely mighty team and became a part of our Customer Marketing team about 2-ish years ago. I'm still new to this space and am learning A LOT and really growing my passion in this industry. I originally started out as a technical writer almost 10 years ago in SaaS. Can't wait to connect and participate more in this group. Feel free to say hey or connect on LinkedIn! Very happy to be here!