Brooke Wilson

#announcements - December 13, 2023 at 03:56 PM

Monday works for me as well.

#announcements - December 08, 2023 at 02:23 PM

I'd love to be included as well! We are looking to enhance our current onboarding and consider what onboarding looks like for Enterprise accounts.

#announcements - November 28, 2023 at 02:21 PM

Thanks for your insight, @Ciana Abdollahian. It sounds like we have similar initiatives including customer journey mapping and we are looking at Tech Touch experience in 2024. Would love to chat as you get further along in planning.

#announcements - November 27, 2023 at 09:26 PM

Hi there! Jumping on this thread to see if anyone has any best practices to share.. we are moving towards more Enterprise size deals and working with stakeholders across the company to plan out the onboarding experience for an Enterprise account. Can anyone share the type(s) of onboarding nurtures you've built, as well as any playbooks you've shared with your Customer Success teams? We are looking at building an "Onboarding Kit" that would encompass key resources to get started: guides, tutorial videos, email templates, recorded training sessions, timeline of implementation/onboarding, etc. that the internal buyer/champion can use if they choose to roll-out our technology to their team. If anyone has any ideas or recommendations on what you've seen work, I'd appreciate your help!

#open-share - November 08, 2023 at 05:03 PM

@Shannon Howard @Leah Miller Appreciate your additional insights and that similar challenges exist at other companies. 🙂 Will definitely try out some of these ideas!

#open-share - November 08, 2023 at 04:16 PM

Hi @Leah Miller! Thanks for sharing your newsletter process. I'm curious to learn more about your engagement with the CSM team. How's the performance of the Outreach templates you are setting up? Do you enable the CSM's ahead of the newsletter send to encourage usage? Would love to learn more about this partnership as we have Account Managers at my org who are creating "newsletters" to send to customers. Basically personalized newsletter recap of product updates, events, resources, etc. My goal would be to get the AMs to use our monthly newsletter more for this purpose.

#welcome - August 24, 2023 at 01:36 PM

Fellow OHIO girl here! Excited to see you join this community of awesome customer marketers!

#announcements - July 14, 2023 at 06:05 PM

Hi there! Any additional ideas for ways you engaged customers/advocates in a "virtual" user conference?

#announcements - March 28, 2023 at 03:21 PM

Haha yeah, I did see some comments come through in the Q&A. Maybe some used that to share vs. chat. But it was confusing!

#announcements - March 28, 2023 at 03:18 PM

I'm on as well and my chat is disabled too.

#announcements - March 15, 2023 at 05:09 PM

I think I may have found it in the #random thread. Thanks though!

#announcements - March 15, 2023 at 04:54 PM

Hi @Mary Green (Owner CMAweekly) - when you host these calls, do you post the recordings anywhere? If not, can you share this one?