Jessica Noland

#random - August 02, 2024 at 09:01 PM

@Shannon Howard Hi! [ Heather Niemeyer ](https://www.linkedin.com/in/heather-niemeyer/)was integral to SpiceWorld (our annual user conference) when I was at Spiceworks. She's absolutely incredible, 10/10 would recommend.

#open-share - August 02, 2024 at 05:08 PM

Congrats, @Crystal Anderson - you're the winner! 🏆 I'll DM you deets.

#open-share - July 31, 2024 at 09:06 PM

Hi all! I'm a panelist at the upcoming *[Customer Marketing Summit](https://events.customermarketingalliance.com/location/sanfrancisco/)* in *San Francisco Sept. 4-5*...and I have a free guest pass available - any takers? If you're planning on attending and haven't registered yet, drop me a comment in the 🧵 no later than 12pm CDT this Friday, 8/2. I'll do a drawing to keep it fair and make sure the winner is picked at random. And if only one person responds, they're the automatic winner. 😂

#open-share - July 12, 2024 at 09:42 PM

YESSS CARA! I'm not surprised to hear this at all...you're awesome and I'm glad your coworkers know it too!

#open-share - May 14, 2024 at 07:13 PM

Congrats, Shannon!

#general - April 22, 2024 at 04:34 PM

Hi Rebecca! I _just_ went through an extensive exercise here at Upwork to create a branded identity + external/public assets for our customer advocacy program. So this is a topic that's very top-of-mind and near-and-dear to my heart! I really like these examples and I referenced this to our creative team when we were exploring initial concepts for landing pages: • [Asana Ambassadors](https://asana.com/community/ambassadors) • [Zendesk Luminaries](https://www.zendesk.com/mc/luminaries)

#announcements - January 31, 2024 at 05:54 PM

I just hired 3 new headcount over the last two months. LMK if I can help!

#random - January 03, 2024 at 09:57 PM

Hi @Morgan Wright - giving some advice as someone who recently negotiated a pay increase for herself...if you can, reference an open job posting where the pay range is listed. More and more companies are doing this as state legislation for pay transparency becomes more common. Search "Customer Marketing Manager" roles that are similar to yours (e.g. same industry and company size), and look up open job posts that have similar responsibilities and scope to yours. It can take some time, but if you're able to do this, it gives your manager/employer an up-to-date example they can reference. It can also send a subtle message of, "Hey, this other employer offers competitive pay for the same work I'm doing now." Might light a fire under their asses. 😉 I hope this helps—good luck!!

#welcome - November 27, 2023 at 06:59 PM

Good to see you again, @Val Geisler! 👋

#random - November 15, 2023 at 08:19 PM

TFW a customer approves quotes, a case study AND a video testimonial with no edits, pushback or questions

#jobs - November 06, 2023 at 06:59 PM

@Nikki DuBerry Yes, they're U.S. based.

#announcements - August 15, 2023 at 01:00 PM

Hi @Bree Bunzel, we do! The Customer Advocacy team works closely with IR to include customer stories in quarterly shareholder letters and annual reports. <https://investors.upwork.com/>

#random - August 14, 2023 at 04:26 PM

Thanks! It's ok, just a strange mix of feeling relieved but also like it's not _quite_ a win.

#random - August 14, 2023 at 04:18 PM

That weird mix of emotions when you FINALLY publish a customer story after 11 months working on production...but you had to get it anonymized 😵‍💫 🫠 💀

#welcome - June 01, 2023 at 04:26 PM

Hi @Marisela Parra! I loved your panel at the CMA Summit last week. 👏

#random - May 23, 2023 at 10:03 PM

Headed there now, @Yvette Tardiff - see you there! ☺️

#announcements - April 25, 2023 at 05:17 PM

For us, it's a cross-functional effort from the Customer Advocacy, Sales Enablement, and Content teams.

#announcements - April 05, 2023 at 03:05 PM

How to embrace cross-functional collaboration for internal alignment... probably sounds like a pretty dry topic 😆 but my co-panelists are great, I think it'll be a lively discussion.

#announcements - April 05, 2023 at 03:02 PM

@Mary Green (Owner CMAweekly) Nope, this is my first one for CMA!

#announcements - April 05, 2023 at 03:01 PM

Post-production on a customer video spotlight. Prepping for my Customer Marketing Summit panel (airing next week!)

#announcements - February 21, 2023 at 03:21 PM

This week is all about advocate pipeline for me. We need more Enterprise clients to our advocate program to meet ever-increasing demand for customer stories, so there's deep focus on assessing which accounts we want to target with recruitment efforts.

#announcements - February 21, 2023 at 03:18 PM

+1 @Evan Huck - the term "case studies" gets used a lot by my coworkers in marketing + sales - I always have to follow up and ask what they're actually looking for. (Spoiler: they rarely need an actual full-fledged case study.) 😂